Paula Knight

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Paula Knight

  1. 1. “ Steps to Success” Completed by: Paula Knight
  2. 2. Graduating Year: Class of 2009
  3. 3. Major/ Concentration: Hospitality and Service Management
  4. 4. Field of Interest: Meeting and Event Management/Planning and Teaching
  5. 5. It’s Objective: <ul><li>To be used as a training tool for new and current employees and utilized as a resource guide. </li></ul>
  6. 6. Case Analysis Abstract: <ul><li>The most important point to learn is to start the employees out right! To this end, an employee handbook can be a very valuable and powerful tool. It allows you to train the new employees as well as the current employees so that all employees know the standards and what is expected of them. </li></ul>
  7. 7. Posting Questions: <ul><li>I would like to know how you have handled training and orientation of new and current employees? </li></ul><ul><li>Do they feel that having guidelines and handbooks in place have helped or hurt their employee turnover rate? </li></ul>
  8. 8. Your Response: <ul><li>Your views, opinions or suggestions would take into account for own personal experience within the industry in relation to what they just uncovered in the submission. </li></ul><ul><li>Please read the full text and answer the posting questions by clicking on “Add Comment” at the end of Paula’s submission. </li></ul>

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