Project Management Potential• One with experience of managing IT projects with more than 300 employees – See the CV of Todor Todorov• One with experience of managing IT teams with more than 30 employees• Two experienced in IT processes management We have the potential to lead outsourced projects on a „Managed Services“ basis for both small and large business sized Customers.
Server and Network Support 1/2• Remote automated monitoring, remote support• Processes for on-site intervention exist• Keeping data confidentiality and security of the remote access
Server and Network Support 2/2Description of the Incident ManagementMain Support Processes * Resolution of Incidental Failures * Meeting the SLA times Problem Management Configuration Management * Detects which incidents are persistent * Log the changes in the CMDB * Identifies the changes needed for their resolution Change management * Plan the changes * Execute actions needed * Keep track of results Achievement of continuous improvement in Your IT infrastructure
IT Projects• Design and implementation of Your IT infrastructure• Implementation of parts of the IT infrastructure• IT Audits• Infrastructure changes for gaining quality and cost efficiency• Consultancy for business systems integration• Development of IT Management tools
Virtualization and Hosting We make your physical machines virtual and colocate them in a high rank datacenter • No need for new hardware • No need for electricity redundancy (UPS nor diesel generator) • No need for server room, rack, air conditioning • Low cost / highly secured solution Hosting at a certified datacenter http://telepoint.bg ISO 27001:2005 Information Security Certificate ISO 9001:2008 Quality Certificate
FOSS Business Solutions• Business solutions, based on OpenERP Free and Open Source Business Suite – Used by 6 000 000 users – 2 000 business modules ready at your disposal• Our services in regards to OpenERP – Consultation regarding your business needs – Implementation, customisation, training – „Full Tower“ support: hardware, OS, DataBase, OpenERP application