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The H.U.N.G.E.R. Games (SAACI 2017)

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Attending an event for some is a requirement, others a source of inspiration, others a crucial business opportunity, and others an indulgent affair. For those with food allergies and other dietary restrictions, attending events like this – or any other type – is a game of chance, a tale of survival.

Meeting planners spend an incredible amount of time planning food for events. Participants with dietary restrictions do the same. But for them, it's a game to avoid hunger.

As event professionals, we are committed to providing environments where everyone is treated with the same respect, dignity and courtesy. But in today’s society, that is not necessarily true.

The H.U.N.G.E.R. Game helps us navigate guests eating restrictions, providing challenges and education to participants while they compete to create an event that feeds the needs of many safely, efficiently and deliciously. 

Essential Learning Components
• Understand different dietary needs
• Determine processes to work with vendors & participants on meeting needs
• Address challenges and obstacles presented circumstantially

Published in: Food
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The H.U.N.G.E.R. Games (SAACI 2017)

  1. 1. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 @thrivemeetings @tstuckrath @SAACIofficial #saaci17
  2. 2. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 3minutes
  3. 3. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 16
  4. 4. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 $50,000 $10million
  5. 5. © August 2015 | Proprietary and Confidential | Thrive! Meetings & Events | @tstuckrath what does food mean to you?
  6. 6. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 Community Nourishment Traditions FamilyReligious ScarcitySocial Memories Livelihood Danger Security what is food?
  7. 7. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 Community Nourishment Traditions FamilyReligious ScarcitySocial Memories Livelihood Danger Security what is food? DANGER
  8. 8. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 millions peopleworldwide diabetes 347 food allergy 225 celiac disease 53 vegetarian 27 vegan 1 chronic disease 38 obese 4550 religious 36 gluten intolerance 389 DIETARY NEEDS by the numbers
  9. 9. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 Vegan Vegetarian Raw Paleo Flexitarian Personal Preferences Food Allergies Medical Conditions CeliacDisease/ Gluten-Free Diabetes Religious Practices Understanding Custom Eaters
  10. 10. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 ELEVATING DUTYOFCARE
  11. 11. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 • Requirement • Watchfulness • Attention • Caution and Prudence • Care of Others What is 
 DUTY OF CARE?
  12. 12. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 Legal | Ethical | Financial OBLIGATIONS • Contracts • Due Diligence • Consumer Protection • HAACP • Disabilities Act • EEA • OHSA • Revenue • Waste • Invoices • Payroll • Lawsuits • Diversity • Financial Care • Service • Inclusion • Safety • Waste
  13. 13. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 MAJOR LIFE ACTIVITIES Disability: a physical or mental impairment that substantially limits one or more major life activities Accessibility: that people with disabilities have access, on an equal basis with others, to goods and services. Obligation: to make reasonable adjustments to help disabled individuals access their goods, facilities and services. DISABILITYAND NON-DISCRIMINATION LAWS
  14. 14. INTERNATIONAL TRENDS United Kingdom
 Corporate Manslaughter and Corporate Homicide Act of 2007 Australia
 Model Workplace Health and Safety United States
 Occupational Safety and Health Administration Act of 1970 South Africa
 Occupational Health and Safety Act of 1993 © August 2015 | Thrive! Meetings & Events | @tstuckrath
  15. 15. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 OPPORTUNITY © April 2015 | Proprietary and Confidential | Thrive! Meetings & Events | @tstuckrath
  16. 16. ©October 14, 2014 | Thrive! Meetings & Events 62%consider allergen-free & gluten-free consumers
 as new & profitable market Kim Koeller GlutenFree Passport and AllergyFree Passport
  17. 17. ©October 14, 2014 | Thrive! Meetings & Events 92%GF/AF consumers return 
 to the same eating establishment 
 after a positive eating-out experience Kim Koeller GlutenFree Passport and AllergyFree Passport
  18. 18. ©December 2016 | Proprietary and Confidential | Thrive! Meetings & Events | @tstuckrath 4%8% 11% 1% VeganVegetarian 25% 257% September 2010 - August 2011 September 2015 - August 2016 Source: Mintel GNPD F&B Product Launches with Vegetarian & Vegan Claims Globally
  19. 19. © April 2015 | Proprietary and Confidential | Thrive! Meetings & Events | @tstuckrath MILK EGG SOY TREE NUTS FISH PEANUTS WHEAT CRUSTACEANS Cereals w/ Gluten Sulfites Mollusks Celery Sesame Mustard Lupin Tomato Buckwheat Peaches Pork Bee Pollen Royal Jelly FOODALLERGENSAROUNDTHEWORD
  20. 20. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 #eventprofs CELIACDISEASE and gluten sensitivity Barley Wheat Rye • Genetic autoimmune disease • 300 symptoms • Malabsorption • Avoid GLUTEN • No cure • Oatmeal?
  21. 21. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 #eventprofs • 422 million worldwide • 3.5 million in South Africa (14.7; 78%) • Manage blood sugar • Low in salt, fat and sugar • High in fiber • What, when and how much DIABETES
  22. 22. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 #eventprofs CHRISTIAN Ash Wednesday Lent Good Friday Easter Christmas HINDU Krishna Janmashtami Navratri ISLAMIC Ramadan Eid al-Fitr Eid al-Adha JEWISH Shavout Passover Sukkoth Rosh Hashanah Shaman Yom Kippur Simchat Torah Hanukkah ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath #TheSpecialEvent #TSE2017
  23. 23. ©December 2016 | Proprietary and Confidential | Thrive! Meetings & Events | @tstuckrath VEGETARIAN • Grains • Legumes • Nuts • Seeds • Fruits • Vegetables • Soy • Milk • Egg • Honey • Beef • Poultry • Pork • Seafood • Game © June 2015 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 #eventprofs
  24. 24. ©December 2016 | Proprietary and Confidential | Thrive! Meetings & Events | @tstuckrath VEGAN • Grains • Legumes • Nuts • Seeds • Fruits • Soy • Vegetables • Milk • Egg • Honey • Beef • Poultry • Pork • Seafood • Game © June 2015 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 #eventprofs
  25. 25. ©December 2016 | Proprietary and Confidential | Thrive! Meetings & Events | @tstuckrath PALEO • Beef • Game • Seafood • Poultry • Pork • Honey • Fruits • Vegetables • Egg • Dairy • Grains • Legumes • Soy • Sugar • Processed Foods © June 2015 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 #eventprofs
  26. 26. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 #eventprofs Event Food Chain Responsibility ^ Banquet Server Banquet Captain F&B Director General Manager Sales Manager Attendee Professional Conference Organizer Chef Conference Services Manager RESPONSIBILITY
  27. 27. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 RFPs Pre-Con Registration Site Visits Surveys Tastings Information Function Sheets REQUEST & PROVIDE Apps
  28. 28. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 REGISTRATION • Always ask for more information • Make Questions Mandatory • Be Specific • Provide guidelines on how your food functions will work • Give them disclaimers
  29. 29. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 Check the food functions you plan to attend REGISTRATION Which food functions will you be attending? Tuesday - Opening Reception Wednesday - Breakfast Wednesday - Lunch Thursday - Awards Dinner
  30. 30. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 Check the food functions you plan to attend Pursuant to the Disabilities, do you have any disabilities? REGISTRATION ADA Disabilities Mobile Vision Auditory Medically-necessary Dietary Need Other
  31. 31. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 Check the food functions you plan to attend Pursuant to the Disabilities, do you have any disabilities? REGISTRATION Medically-necessary Dietary Need Food Allergy Diabetes Celiac Disease / Non-celiacgluten-sensitivity Other
  32. 32. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 Check the food functions you plan to attend Pursuant to the Disabilities, do you have any disabilities? REGISTRATION Eggs Wheat Milk Soy Crustaceans Fish Tree Nuts Peanuts Mollusks Gluten Mustard Sesame Lupin Celery Sulfites Tomatoes Buckwheat Peaches Pork Barley Bee Pollens Royal Jelly Other _______________
  33. 33. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 Check the food functions you plan to attend Pursuant to the Disabilities, do you have any disabilities? REGISTRATION Is there treatment or accommodation you want us to be aware of to ensure your health and safety at the event? Please complete this emergency action plan for yourself
  34. 34. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 Check the food functions you plan to attend Pursuant to the Disabilities, do you have any disabilities? Indicate Your Dietary Preferences REGISTRATION Vegetarian Vegan Halal Kosher Gluten-free Other________ None
  35. 35. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 Check the food functions you plan to attend Pursuant to the Disabilities, do you have any disabilities? Indicate Your Dietary Preferences REGISTRATION I require a CERTIFIED Kosher meal. I require a CERTIFIED Halal meal? I require a meal without pork, shellfishand meat and dairy together. Onlyfinned fish. A vegetarian meal is acceptable. A vegan meal is acceptable.
  36. 36. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 Check the food functions you plan to attend Pursuant to the Disabilities, do you have any disabilities? Indicate Your Dietary Preferences Disclaimers REGISTRATION Dietary restrictions must be indicated here to receive a special meal for the food functions. Special requests cannot be provided at meal functions without a ticket. We strive to work with our food service vendors to provide safe and delicious meals for those with dietary restrictions. Despite taking every precaution, we cannot guarantee that menu items are free of trace amounts of allergens or other ingredients.
  37. 37. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 • RFPs • Contracts • Registration • Reports • BEOs • Menus • Meal Tickets • Apps • Labels • Surveys COMMUNICATE to Reduce Risk
  38. 38. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 COMMUNICATE to Reduce Risk • F&B Budget • History • Percentage of special meals • Types of special meals • How many special melas ordered • How many special meals consumed RFPs
  39. 39. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 COMMUNICATE to Reduce Risk CONTRACT CLAUSES Hotel agrees to use reasonable efforts to work with its food and beverage vendors and staff to procure, prepare and serve a large selection of food products for Group’s event participants, vendors, volunteers and staff who have certain food allergies, follow special diets or prefer special ingredients. In the event of negligence by Hotel or any of Hotel's representatives, Hotel shall be responsible for all expenses reasonably incurred by the attendee in the defense of such liability or claim of liability. CONTRACT CLAUSES Group and Hotel acknowledge that the Hotel is not an allergen-free environment, alas, Hotel agrees to initiate due diligence both in the back and front of the house to ensure the safe production and service of acceptable meals. Hotel currently maintains: ____ Health inspection score ____ Culinary staff with a ServSafe Food Protection Manager Certification ____ Certified Food Handlers. ____ Staff members who have taken and passed the ServSafe Food Allergen training program
  40. 40. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 COMMUNICATE to Reduce Risk
  41. 41. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 COMMUNICATE to Reduce Risk (69) No Seafood (23) No Beef (25) No Pork (6) Gluten Free (2) Vegetarian
  42. 42. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 COMMUNICATE to Reduce Risk (69) No Seafood (23) No Beef (25) No Pork (6) Gluten Free (2) Vegetarian (50) Gluten & Dairy Free (65) Hindu Vegetarian (20) Kosher (25) Halal
  43. 43. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 COMMUNICATE to Reduce Risk (69) No Seafood (23) No Beef (25) No Pork (6) Gluten Free (2) Vegetarian (50) Gluten & Dairy Free (65) Hindu Vegetarian (20) Kosher (25) Halal
  44. 44. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 COMMUNICATE to Reduce Risk (69) No Seafood (23) No Beef (25) No Pork (6) Gluten Free (2) Vegetarian (50) Gluten & Dairy Free (65) Hindu Vegetarian (20) Kosher (25) Halal
  45. 45. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 COMMUNICATE to Reduce Risk
  46. 46. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 COMMUNICATE to Reduce Risk
  47. 47. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 COMMUNICATE to Reduce Risk
  48. 48. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 COMMUNICATE to Reduce Risk
  49. 49. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 Maximize Experience • Demonstrate Professionalism • Gain Trust • Reduce Risk and Liability • Repeat customers • Increased Spending • Improve Savings • Less Waste
  50. 50. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17
  51. 51. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17
  52. 52. ©January 2016 | Proprietary and Confidential | Thrive! Meetings & Events @thrivemeetings @tstuckrath @SAACIofficial #saaci17 Laughter is brightest where Food is Best. Irish Proverb © April 2015 | Proprietary and Confidential | Thrive! Meetings & Events | @tstuckrath
  53. 53. ©May 2016 | Thrive! Meetings & Events | @thrivemeetings (404) 242-0530 tracy@thrivemeetings.com www.thrivemeetings.com @tstuckrath @thrivemeetings thrivemeetingsevents Tracy Stuckrath CSEP CMM CFPM CHC GettheSlides www.thrivemeetings.com/saaci17

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