Writing effective crisis scenarios

Writing effective crisis scenarios
SLIDE SECTION Writing Scenarios That Deliver Better Outcomes # Today’s presentation ROBERT PRATTEN, CEO & FOUNDER EMAIL: ROBERT@TSTORYTELLER.COM TWITTER: @ROBPRATTEN EUROPE: +44 207 193 4567 // USA: +1 415 287 4150 WWW.CONDUCTTR.COM
2. www.conducttr.com SLIDE SECTION IMMERSIVE EXPERIENCES We combine storytelling and technology to orchestrate the human experience across digital and physical platforms. New IoT & wearable technology such as facial recognition, image recognition, gesture recognition, speech recognition, natural language processing and emotion recognition provide a wealth of inputs with which to adapt and measure the training environment # 360degree experiences in the world around us
www.conducttr.com 3 SLIDE SECTION LEADERSHIP DEVELOPMENT Trainees learn about security and disaster recovery, organisational capability development and decision making in critical services. DEMO https://flp.cm.cr DATA CENTRE CRISIS # Leadership Development This is a 3-week simulation for distance learners in which they role-play as incident manager at a fictional publishing company. In week one they see a fire in the Manchester data center followed in week two by a cyber attack.
www.conducttr.com 4 SLIDE SECTION TEAMXP CRISIS SIMULATOR TeamXp will change the way you think about and execute crisis training because you’ll have more time, lower costs and higher performing trainees. You’ll act and feel like a professional advisor again and not a paper-wrangler. Never again will anyone be bored or drop out at the last minute. Never again will everyone have to travel to be in the same location miles from home. It feels like real life, only more productive
5. www.conducttr.com SLIDE SECTION SIMULATION Real-life situations strengthens relevance and motivation, demonstrate actual on-the-job benefits Interactive, branching consequences provides multiple learning pathways and relevancy Allows focus on doing rather than just knowing - learner is an active participant Title here # Engaging & Emotional, Memorable, Measurable
6. www.conducttr.com SLIDE SECTION TAKE-AWAY Best outcomes result from immersive experiences: emotional and realistic. # Engaging & Emotional, Memorable, Measurable
www.conducttr.com SLIDE SECTION WRITER’S BLOCK Why it’s hard to get started and how to overcome it ENGAGEMENT BASICS What makes a good story FRAMEWORKS FOR SUCCESS Templates to structure ideas Impressive picture and creative slogan here # Slide Shipping company paralyzed by cyber attack AGENDA
8. www.conducttr.com SLIDE SECTION OBJECTIVES EVENT 1 Incidents Injects EVENT 2 EVENT 3 BACKGROUND STRUCTURE + CREATIVITY Business continuity and crisis scenarios need to encompass a wide criteria. This complexity can cause a fear of knowing where to start. Like any complex task, we must break into smaller tasks. # A battle of two processes Premise Decision 1 Stakeholders
Project: Date / / VersionActive Story System™ TeamXp Design Worksheet INFORMATION GUIDANCE & INSTRUCTION (Scaffolding) What information, websites, manuals, data etc are necessary to deliver the desired output? How What help, direction or facilitator-led guidance is necessary for the learner to “get” the learning desired? FEEDBACK REFLECTION OPPORTUNITY What feedback is given to the learner so they know they’re making progress? How will the learner get to reflect on what’s been learned? TRAINING OBJECTIVE Given the scenario, the learner will …identify, interpret, select, build etc.? INCITING INCIDENT What event kicks off this scenario? What initial knowledge or resources will the learner be given? STAKEHOLDERS CHANNELS Who are the synthetic personas that will communicate with the players? What methods of communication will be used? E.g. email, chat, phone calls etc. SUMMARY AND PREMISE What’s the story and key decisions to be made? What’s the key take-away/message you must communicate? TEAM/SOLO Team scenario or single-player? PACING Self-paced or facilitator-led? KEY DECISIONS What are the “tent pole” decisions that communicate the training objective? What are the decisions that have the biggest consequences? SCENARIO CANVAS
10 CREATING A TRANSFORMATIVE EXPERIENCE # Storytelling + Training Storytelling Andragogy Feedback & Assessment Scaffolding Training objectives Facts & procedures Characters Choices Consequences Narrative
11 BETTER FIT = MORE IMMERSIVE = BETTER OUTCOMES # Storytelling + Training Storytelling Andragogy Storytelling Andragogy
12 EXAMPLE POWERPOINT STRUCTURE FOR TABLETOP EXERCISE # Where we are now Event QuestionQuestion Event Question Event
13. www.conducttr.com SLIDE SECTION STORY STRUCTURE The 3-act structure is a common framework for fictional narrative. The central character (protagonist) must overcome increasing difficulties in order to succeed. In interactive fiction and games, the player is the hero. # The Three-Act Structure Act 1 Act 2 Act 3 time action Setup Confrontation Resolution
14 INCREASING CONFLICT # Where we are now Event Event Event Act 1 Act 2 Act 3 time action Setup Confrontation Resolution Event
15. www.conducttr.com SLIDE SECTION DETAIL ADDS IMMERSION Detail adds additional realism # Use detail and personalize Be specific Add emotion
16. www.conducttr.com SLIDE SECTION STAKEHOLDERS Every crisis has a range of interested parties that care about the outcome. These parties have different, sometimes opposing points of view. # Who cares? Company
17 CRISIS EXERCISE Activist Customer Journalist Broadcast TV Role-player Event Communication Interaction Adjudication State Change Communication Question Event
18 EXAMPLE POWERPOINT STRUCTURE FOR TABLETOP EXERCISE # Where we are now Event QuestionQuestion Event Question Event
19 EXAMPLE POWERPOINT STRUCTURE FOR TABLETOP EXERCISE # Where we are now Event Event Event Question QuestionQuestion In-world Out-of-world Immersion Detachment
www.conducttr.com 20 SLIDE SECTION PERSONA TYPES BOSS = Someone to whom the player is accountable MENTOR = Someone who can coach the player (at the right time) SIDEKICK = Some who asks the right questions and makes mistakes # Interactive narratives & games BOSS MENTOR SIDEKI
21 CRISIS EXERCISE Activist Customer Journalist Broadcast TV Role-player Boss Mentor Sidekick Facilitator Event Communication Interaction Adjudication State Change Communication
22. www.conducttr.com SLIDE SECTION DECISIONS REVEAL CHARACTERHaving decided the training objective and premise, key decisions are designed to support the objective. The choices players make reveal their understanding, their priorities and their ethics. # Decisions reveal the objective TRAINING OBJECTIVE EVENT 1 Incidents KEY DECISIONS EVENT 2 EVENT 3 PREMISE
23. www.conducttr.com SLIDE SECTION CONDUCT RISK EY Report: Conduct Risk Barometer: current and emerging European regulatory focus areas Conduct-related fines for 16 major international banks between 2010 and 2014 totalled more than £200 billion.* There is an opportunity for firms to succeed in effectively mitigating conduct risk and avoid paying out. *The Cost of Conduct Project Research Foundation 2015. # Organizational culture affects risk
24. www.conducttr.com SLIDE SECTION PREMISE The premise of a narrative is the central message or core value that the writer wants to convey. In a crisis simulation, it’s the key take-away from the exercise. It’s the core idea that every trainee should appreciate. # What are you trying to say? TRAVEL COMPANY: KNOW WHAT TO DO IN EVENT OF A HURRICANE EVENT 1 EVENT 2 EVENT 3 THINK AHEAD RECOGNIZE AND PREVENT CYBER THREATS EVENT 1 EVENT 2 EVENT 3 PEOPLE ARE THE WEAKEST LINK
25. www.conducttr.com SLIDE SECTION MAJOR FORCES Identify conflicting forces that will complicate decision making during a crisis # Use scenario planning approach Low cost High cost Good Customer Care Bad Customer Care Excellent GoodDisaster Poor
26 CRISIS EXERCISE Activist Customer Journalist Broadcast TV Role-player Boss Mentor Sidekick Facilitator Event Communication Interaction Adjudication State Change Communication Consequences Friends & Foes World
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29 MAKING A CRISIS EXERCISE REALISTIC # Train as you fight Crisis Training Stress Scarcity Time Information Resources Complexity Content Ambiguity Uncertainty Conflict Stakeholders Team Emotion Relevance Resonance Suspense Surprise Intuition Experience Knowledge Process Consequences Results Alliances Events
Join our first meetup in London for networking, resource sharing and community support. Weds April 11th Hilton Tower Bridge (TwoRuba Bar)
www.conducttr.com 31 SLIDE SECTION TRY IT NOW! # Tools for engagement TEAMXP - IMMERSIVE EXERCISES IN MINUTES TeamXp is a service that runs on Conducttr and targets the specific verticals of leadership development & crisis management. IMMERSIVE & EFFECTIVE Interactivity and realism means trainees learn through fast- tracked experience and remember the lessons of decisions made. PRODUCTIVITY SAVINGS Re-use and re-purposing of libraries plus immediate after- action review from real-time data means many days saved in preparation and reporting. http://crisis.conducttr.com
Final thought.. BE REMARKABLE ROBERT PRATTEN, CEO & FOUNDER EMAIL: ROBERT@TSTORYTELLER.COM TWITTER: @ROBPRATTEN EUROPE: +44 207 193 4567 // USA: +1 415 287 4150 WWW.CONDUCTTR.COM

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