Online Tutoring: Going It on Your own or Collaborating


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Providing online tutoring for todays college student is a growing challenge for student support services in higher education. Some institutions contract with an outside vendor to provide this service, while others create their own virtual tutoring programs. Many schools, however, find they do not have the resources, human or monetary, to attempt either option. This session will explore practical steps and challenges for setting up ones own virtual tutoring program and will include lessons learned. The session will also share the challenges and benefits drawn from community colleges that choose to participate in, a collaborative program provided by the Connecticut Distance Learning Consortium (CTDLC).

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  • This session will explore practical steps and challenges for setting up one’s own virtual tutoring program and lessons learned.
  • JenBackground information:Developing online degree and certificate programs – need to provide similar support services to students who may never step foot on campusStarting with writing tutoring as we recognized writing is a central area for any online course experienceDecision – outsource or develop our own tutoring portalWe decided to develop our own WHY? Financial Issues – limited resourcesFlexibility of Process – able to scale program slowly with careful oversight using own tutors and having a faculty coordinator Writing Center Concerns – desire to have say in tutor training; desire to preserve peer tutoring experienceRetention concerns – desire to create student connection to UMass Dartmouth as place of support for academic issues
  • TraceyDiscuss the research we did….
  • JEN … explain process Tracey explain tutor training in technology? CoordinatorTutors – selected those who had completed class with coordinator; who had interest and experience in using technology; seniors; thought to be responsible and able to monitor working habits from dorm rooms as tutoring happens at nightTutoring processes – outline training here;
  • Tracey – on financial issuesJen – on writing center and learning concernsDamon – is it scaleable? Large numbers of students? What would need to be addressed? Tutor support
  • Online Tutoring: Going It on Your own or Collaborating

    1. 1. Online Tutoring: Going it On Your Own or Collaborating<br />UMass Dartmouth<br />Instructional Development<br />
    2. 2. The Decision: Going It On Our Own<br />Why?<br />Financial Issues<br />Flexibility of Process<br />Writing Center Concerns<br />Tutor training<br />Peer tutors vs. faculty tutors<br />Retention Concerns<br />Student Connection to campus<br />
    3. 3. The Choice: Outsource or Develop<br />Outsourcing<br />WCOnline<br />AskOnline<br />SMARTHINKING<br />Skype/Unyte<br />Developing Our Own<br />Asynchronous Drop Box<br />Live Chat Help<br />Wimba Classroom for Live Tutoring<br />
    4. 4. Development Steps<br />Securing faculty coordinator<br />Selecting tutors<br />Developing tutoring processes<br />Focus on traditional writing center practices<br />Practice tutoring in new environments<br />Forms developed for submission and for responses<br />Student satisfaction survey for follow up<br />Tutor training<br />Wimba Classroom<br />Live Chat Tool<br />
    5. 5. The Online Writing Tutoring Portal<br />Online Writing Tutoring Portal<br /><br />
    6. 6. The Online Writing Tutoring Portal<br />
    7. 7. The Online Writing Tutoring Portal<br />
    8. 8. The Online Writing Tutoring Portal<br />
    9. 9. Live Helper<br />
    10. 10. Wimba Classroom<br />
    11. 11. Wimba Classroom<br />
    12. 12. Lessons Learned<br />Saved financial resources<br />Used existing software on campus<br />Live chat tool affordable<br />Tutors often receiving work study funding<br />On-going technical support<br />Campus writing center<br />Managing/Scheduling <br />Training<br />Scalability<br />You can build the service, but will students use it?<br />Learning Concerns<br />Does the support service increase student learning?<br />