Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Taking Charge, Chapter 9.1


Published on

Published in: Education
  • Be the first to comment

  • Be the first to like this

Taking Charge, Chapter 9.1

  1. 1. What Are You Talking About? Section 9.1: Everyday Personal Communication Taking Charge: Chapter 9
  2. 2. Communication <ul><li>We use communication skills every day </li></ul><ul><li>Communication is crucial </li></ul><ul><li>Everyone benefits from improving communication skills </li></ul>
  3. 3. Talk the Talk <ul><li>Have an appropriate expression </li></ul><ul><li>Moderate your speaking speed </li></ul><ul><li>Use pauses </li></ul><ul><li>Eliminate fillers </li></ul>
  4. 4. Talk the Talk (cont.) <ul><li>Speak loudly enough to be heard, but don’t be overbearing </li></ul><ul><li>Smile while you’re speaking on the phone </li></ul><ul><li>Watch your diction </li></ul><ul><li>Control your breathing </li></ul>
  5. 5. Listen and Learn <ul><li>Passive listening skills </li></ul><ul><li>S.O.L.E.R. </li></ul><ul><ul><li>Sit squarely facing other person </li></ul></ul><ul><ul><li>Open posture toward the speaker </li></ul></ul><ul><ul><li>Lean forward </li></ul></ul><ul><ul><li>Eye contact </li></ul></ul><ul><ul><li>Relax </li></ul></ul>
  6. 6. Listen and Learn (cont.) <ul><li>Active listening skills </li></ul><ul><ul><li>Concentrate and message and resist distractions </li></ul></ul><ul><ul><li>Keep an open mind to others’ ideas </li></ul></ul><ul><ul><li>Don’t tune out if you disagree </li></ul></ul><ul><ul><li>Restate their key ideas </li></ul></ul>
  7. 7. Avoid Conflict with “I” Messages <ul><li>Conflict is inevitable in any relationship </li></ul><ul><li>“I” Messages </li></ul><ul><ul><li>“I feel angry when you … ” </li></ul></ul><ul><li>Avoid generic accusations such as: </li></ul><ul><ul><li>Always </li></ul></ul><ul><ul><li>Never </li></ul></ul>
  8. 8. Final Thoughts <ul><li>Communication is irreversible </li></ul><ul><li>You cannot undo spoken words </li></ul><ul><li>Words can hurt a relationship beyond repair </li></ul>
  9. 9. Further Reflection <ul><li>Discuss a situation in which you have needed strong communication skills. </li></ul><ul><li>What is your best/weakest communication skill? Why? </li></ul><ul><li>Have a conversation and notice the number of times you use words such as “uh,” “um” or “like.” </li></ul>
  10. 10. Additional Resources <ul><li>The Communication Process </li></ul><ul><li>Listening Skills </li></ul><ul><li>Communication Tips </li></ul>