Agency assessment


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Agency assessment

  1. 1. PajTshiabVang SWRK180 California State University, Fresno
  2. 2.  A non-profit children’s hospital w/a medical staff of more than 450 physicians.  Children’s Hospital is the premier pediatric medical center in California.  The Nephrology program at Children’s is the only dedicated pediatric peritoneal dialysis program in theValley.  The clinic provides comprehensive and continuous inpatient and outpatient care for Nephrology patients.
  3. 3. HOSPITAL MISSION: SOCIAL WORK DEPT MISSION:  The mission of Children's Hospital Central California is to provide high quality, comprehensive health care services to children, regardless of their ability to pay.  “With caring and compassion, we guide our patients and families through the entire health care process. As guides, we want our patients and families to feel secure and supported through out their health care experiences…”
  4. 4. There are six core values that Children’s Hospital use to guide their practice: • Excellence • Compassionate care • Integrity • Innovation • Collaboration • Stewardship
  5. 5. The Nephrology clinic at Children’s Hospital works collaboratively w/the social worker, doctors, nurses, medical assistants, dietician and dialysis specialist. Their primary goal is to provide the best care and support possible for the patient and the families.
  6. 6.  Board ofTrustees: • Chair • Vice-Chair • Treasurer • Secretary • (12) other board members totaling 16 members.  Executive Leadership: • President & Chief Officer • Vice-President & Chief Operating Officer • Vice-President MedicalAffairs & Chief Medical Officer • Vice-President & Chief Nursing Officer • Vice-President & Chief Financial Officer • Vice-President Human Resources • Vice-President Facilities and Support Services • Vice-President Revenue Cycle Management • Vice-President Corporate Development
  7. 7.  Medical Staff Officers: • Chief of Staff • Vice Chief of Staff • Secretary-Treasurer  Department Chairs: • Dept of Anesthesiology & Critical care • Dept of Cardiology & Cardiothoracic Surgery • Dept of Emergency Medicine • Dept of Medical Imaging • Dept of Medicine • Dept of Pathology & Laboratory Medicine • Dept of Surgery
  8. 8. Board of Directors: • President • Chairman • Vice-Chairman • Secretary • Treasurer • Past Chairman • (29) more members, totaling 35.
  9. 9.  The services provided by the Nephrology clinic and the hospital per SocialWorker as a whole go beyond medical care, they also include: • Psychosocial support and assessment • Crisis intervention • Counseling • Support Groups • Mediation of family conflicts and disputes • Coordination and facilitation of community resources • Aftercare follow-up  etc…
  10. 10.  Children’s Hospital provides services to patients all throughout the CentralValley.  The Hispanic population makes up a large percentage of the patients at Children’s Hospital.  In the Nephrology clinic, about 70% of the patients seen by the SocialWorker are CCS patients (California Children Services). • *CCS is a secondary medical program funded by the state of California to help low-income families pay their child’s medical bills.
  11. 11.  The Nephrology clinic serves many populations at risk: • Undocumented immigrants • Low income families who are at a high risk due to lack of transportation and other barriers that could possibly stand in the care of the child’s medical condition • Families who do not speak English, this in return causes language barriers • Families w/poor adherence which at times causes difficulty in clear communication. • Child Protective Services families  Ex: domestic violence, drug abuse, child abuse, medical negligence
  12. 12. Social Justice: • Children’s Hospital provides medical services to patient’s regardless of their inability to pay • The SocialWorkers encourage patients to work toward citizenship if they are undocumented so that they can receive some sort of medical assistance when they turn 21. • Promote cultural & ethnic diversity:  The hospital and staff are culturally sensitive of their patients and interpretation services are available in various ways (i.e. phone & person).  They also provide spiritual services and chaplain services as requested by the patient’s family.
  13. 13. Human Rights: • Importance of human relationships:  The staff at Children’s Hospital understands the importance of building a strong relationship with the patient and their families to gain their trust. • Dignity and worth of the person:  Children’s Hospital is respectful and caring toward patients and their families.
  14. 14.  SocialWorkValues: • Termination of Services:  Prior to terminating a patient, they are given 3 weeks to find a new physician and are given a list of physician references to choose from if they’d like to.  The SocialWorker also provides the patient with a letter of termination. • Confidentiality:  Medical records can not be released without the consent of the patient.  To access medical records the individual must have valid reason(s) to do so.  HIPPA (Health Insurance Portability and AccountabilityAct) protects the confidentiality of patients • Consent:  Children’s Hospital does not make medical decisions without the patient’s or their family’s consent.  SocialWorkers do not speak to children alone without the consent of their guardian(s).
  15. 15.  To date, Children’s Hospital with its physician continues to be the pre-eminent provider of pediatric services for Central California and the Western United States.The continue to be an indisputable resource for healthcare solutions, information, and advocacy for children in an expanding pediatric market place.  The department of Social Services at Children’s consists of Master’s level and Licensed SocialWorkers who continue to promote physical, emotional and psychological well-being in their patients and their families.
  16. 16.  2010-2011 Undergraduate Field Education Manual