Personal Information
Organization / Workplace
Plano, Texas United States
Occupation
Thought Leader in BPM and CEM
Website
www.acuitystudio.com
About
Internationally recognized process expert. Received Global Thought Leadership Award in 2007 from the BPM Group and prestigious George Westinghouse Signature of Excellence award twice. International speaker on Customer Experience, Process Excellence and Business Process Management recently speaking at premier events in 9 countries across 4 continents.
Acclaimed author of The Insiders Guide to BPM: 7 Steps to Process Mastery and Customer Expectation Management: Success without Exception. Content Master for Acuity Studio (www.acuitystudio.com) eLearning.
Tags
customer experience
process improvement
customer process
bpm
usiness process management
business process management
process
business
virgin mobile
process goals
customer
strategy
banking
customer success
value chain
customer value
cem
process mastery
bpms
See more
Presentations
(4)Personal Information
Organization / Workplace
Plano, Texas United States
Occupation
Thought Leader in BPM and CEM
Website
www.acuitystudio.com
About
Internationally recognized process expert. Received Global Thought Leadership Award in 2007 from the BPM Group and prestigious George Westinghouse Signature of Excellence award twice. International speaker on Customer Experience, Process Excellence and Business Process Management recently speaking at premier events in 9 countries across 4 continents.
Acclaimed author of The Insiders Guide to BPM: 7 Steps to Process Mastery and Customer Expectation Management: Success without Exception. Content Master for Acuity Studio (www.acuitystudio.com) eLearning.
Tags
customer experience
process improvement
customer process
bpm
usiness process management
business process management
process
business
virgin mobile
process goals
customer
strategy
banking
customer success
value chain
customer value
cem
process mastery
bpms
See more