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Exponential change

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Exponential change

  1. 1. McMaster University Library Exponential Change in Traditional Organizations
  2. 2. July 2006 <ul><li>University Librarian at McMaster University </li></ul><ul><ul><li>Top 200 Universities worldwide </li></ul></ul><ul><ul><li>Canada’s most research intensive </li></ul></ul><ul><ul><li>Recognized as “Canada’s most innovative” </li></ul></ul><ul><ul><li>Problem-based learning </li></ul></ul>
  3. 4. McMaster University Library <ul><li>Challenges </li></ul><ul><li>Library in state of decline </li></ul><ul><ul><li>1991: Ranked 86 th among Association of Resarch Libraries </li></ul></ul><ul><ul><li>2006: Ranked 109 th </li></ul></ul>
  4. 5. Challenges <ul><li>Lowest funded medical-doctoral library in Canada </li></ul><ul><li>Lowest # of librarians in ARL </li></ul><ul><li>Lowest #FTE in ARL </li></ul><ul><li>Unionized environment </li></ul><ul><li>Length of service </li></ul><ul><li>App. 40% staff in “back office” </li></ul><ul><li>10-15% of staff on LTD </li></ul>
  5. 6. In spite of challenges… <ul><li>Created 7 new librarian positions </li></ul><ul><ul><li>Gaming Librarian </li></ul></ul><ul><ul><li>Marketing/Communications/Outreach </li></ul></ul><ul><ul><li>Teaching and Learning </li></ul></ul><ul><ul><li>Digital strategist </li></ul></ul><ul><ul><li>Digital technologist </li></ul></ul><ul><ul><li>E-resources </li></ul></ul><ul><ul><li>Archivist/Librarian </li></ul></ul><ul><li>Two new positions on the way </li></ul><ul><ul><li>Data/GIS Librarian </li></ul></ul><ul><ul><li>Scholarly Communications Librarian </li></ul></ul>
  6. 7. <ul><li>Inherited Classroom Audio Visual Services </li></ul><ul><ul><li>Staff of 10 </li></ul></ul><ul><ul><li>Budget of $1m </li></ul></ul><ul><ul><li>Responsible for all classroom technologies </li></ul></ul><ul><li>Opportunity to integrate instructional technologies, academic resources, and support services </li></ul>
  7. 8. Campus Leadership <ul><li>$6m Innovative Learning campaign item </li></ul><ul><li>Co-chair, Task Force on Teaching and Learning </li></ul><ul><li>Chair, Burlington campus learning space design committee </li></ul>
  8. 9. Campus News
  9. 10. Local News
  10. 11. National News (CBC, G&M)
  11. 12. National Television (Canada AM)
  12. 13. Awards <ul><li>Learning Commons: two significant awards: </li></ul><ul><ul><li>Rudy Heinzl award </li></ul></ul><ul><ul><li>PMI award </li></ul></ul>
  13. 14. <ul><li>Recipient 2008 ACRL Excellence in Academic Libraries Award </li></ul>
  14. 15. <ul><li>How did we get here? </li></ul>
  15. 16. “ The Change Agent’s Handbook”
  16. 17. <ul><li>1. Clarify the mission, vision, and reasons for change </li></ul>
  17. 18. A new message, bold vision, get attention <ul><li>Do not fear to be eccentric in opinion, for every opinion now accepted was once eccentric. </li></ul>
  18. 20. Today’s learner <ul><li>Intuitively visual communicators </li></ul><ul><li>Easily move between virtual and physical </li></ul><ul><li>Learn through discovery </li></ul><ul><li>Respond quickly </li></ul><ul><li>Able to shift easily </li></ul><ul><ul><li>Diana Oblinger </li></ul></ul>
  19. 21. Vision and Mission <ul><li>Vision McMaster University Library will be recognized as Canada's most innovative, user-centred, academic library. </li></ul>
  20. 22. Vision and Mission <ul><li>Mission The University Library advances teaching, learning and research at McMaster by: </li></ul><ul><li>teaching students to be successful, ethical information seekers </li></ul><ul><li>facilitating access to information resources </li></ul><ul><li>providing welcoming spaces for intellectual discovery </li></ul><ul><li>promoting the innovative adoption of emerging learning technologies </li></ul>
  21. 23. <ul><li>2. Establish the roles, responsibilities, and structure to support change </li></ul>
  22. 24. Transformation Team
  23. 25. Transforming our organization <ul><li>Stopped doing what we didn’t need to do: </li></ul><ul><li>Eliminated copy cataloging as a function </li></ul><ul><ul><li>8 voluntary separation packages; </li></ul></ul><ul><ul><li>6 months pay </li></ul></ul><ul><ul><li>$300,000 salary savings </li></ul></ul><ul><li>9 new positions created </li></ul><ul><ul><li>7 new librarians </li></ul></ul><ul><li>New positions=new functions </li></ul>
  24. 26. Reassignments <ul><li>Metatadata librarian </li></ul><ul><li>User Experience Librarian </li></ul><ul><li>Director of Liaison Program </li></ul><ul><li>Director of Assessment </li></ul><ul><li>Development officer </li></ul><ul><li>Clerical support: </li></ul><ul><ul><li>Digitization </li></ul></ul><ul><ul><li>maps </li></ul></ul><ul><ul><li>e-reserves </li></ul></ul><ul><ul><li>tiered reference </li></ul></ul>
  25. 27. Seven new librarians in one year! <ul><li>Digital Strategies Librarian (Nick Ruest) </li></ul><ul><li>Digital Technologies Librarian (John Fink) </li></ul><ul><li>Teaching and Learning Librarian (Karen Nicholson) </li></ul><ul><li>Marketing, Outreach, Communications Librarian (Catherine Baird) </li></ul><ul><li>Immersive Learning/Gaming Librarian (Shawn McCann) </li></ul><ul><li>E-Resources Librarian (Janice Adlington) </li></ul><ul><li>Archivist Librarian (Rick Stapleton) </li></ul>
  26. 28. <ul><li>3. Develop the required leadership team capability </li></ul>
  27. 29. Informed ourselves: guest speakers <ul><li>Faculty: Dr. Brian Detlor (Business), Dr. Claude Eilers (Classics) and Dr. Geoffrey Rockewell (Multimedia) </li></ul><ul><li>Mike Ridley (Guelph) </li></ul><ul><li>Perry Willett (UofM) </li></ul><ul><li>Alane Wilson (OCLC) </li></ul><ul><li>Michael Stephens (tametheweb) </li></ul><ul><li>Joan Lippincott (CNI), </li></ul><ul><li>John Shank (blendedlibrarian.org) </li></ul>
  28. 30. Retraining: Learning 2.0 @ Mac
  29. 31. <ul><li>4. Assess the current situation </li></ul>
  30. 32. Assessment <ul><li>LibQUAL </li></ul><ul><li>SAILS </li></ul>
  31. 33. <ul><li>5. Determine the key strategies for achieving the change </li></ul>
  32. 34. Transformation: Four themes <ul><li>Transforming ourselves </li></ul><ul><li>Transforming our resources </li></ul><ul><li>Transforming our services </li></ul><ul><li>Transforming our facilities </li></ul>
  33. 35. <ul><li>6. Develop implementation plans Implement and monitor progress </li></ul>
  34. 36. First in Canada: Reference service in Second Life
  35. 37. First in Canada: Endeca
  36. 38. First in Canada: Digital Commons
  37. 39. Our Facilities Learning Commons @ Mills
  38. 40. Learning 2.0 http://macetg.wordpress.com/about-learning-20-mac/
  39. 41. <ul><li>6. Determine causes of under- and over-performance </li></ul>
  40. 42. <ul><li>Still a work “in progress” </li></ul><ul><li>Annual reviews </li></ul><ul><ul><li>UPC </li></ul></ul><ul><ul><li>Budget </li></ul></ul><ul><li>This year: Thode Science and Engineering Library staffing model review </li></ul><ul><li>Staff vacancies: no “status quo” </li></ul><ul><li>Assessment plan: this year </li></ul>
  41. 43. <ul><li>7. Apply learnings </li></ul>
  42. 44. My own lesson: <ul><li>Do not fear to be eccentric in opinion, for every opinion now accepted was once eccentric. </li></ul>
  43. 45. Note of caution <ul><li>Tell all the Truth but tell it slant--- Success in Circuit lies Too bright for our infirm Delight The Truth's superb surprise </li></ul><ul><li>As Lightening to the Children eased With explanation kind The Truth must dazzle gradually Or every man be blind--- </li></ul><ul><li>Emily Dickinson </li></ul><ul><li>  </li></ul>
  44. 46. <ul><li>8. Celebrate, reflect, document </li></ul>
  45. 47. ACRL Application <ul><li>Recipient 2008 ACRL Excellence in Academic Libraries Award </li></ul><ul><li>Sponsored by Blackwell Book Services </li></ul><ul><li>Previous recipients include: </li></ul><ul><ul><li>Cornell </li></ul></ul><ul><ul><li>Virginia </li></ul></ul><ul><ul><li>Arizona </li></ul></ul><ul><ul><li>Georgia Institute of Technology </li></ul></ul><ul><ul><li>Others </li></ul></ul>
  46. 49. Exercise <ul><li>What are the factors driving change in your organizations? </li></ul><ul><li>Are staff aware of these factors? Is the university community? </li></ul><ul><li>How do you assess their readiness to change? </li></ul><ul><li>Which changes could you implement now and which will require more time? </li></ul>

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