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  1. 1. W. Edwards Deming Karen Kroll Effective Leadership July 23, 2008 1900 - 1993
  2. 2. Who was Edward Deming? <ul><li>“ Father” of the Japanese post-war industrial revival </li></ul><ul><li>Led Japan in the paradigm shift from producing cheap, shoddy imitations to producing innovative quality products </li></ul><ul><li>regarded by many as the leading quality guru in the United States </li></ul><ul><li>helped the United States to improve the quality of war materials during WWII </li></ul><ul><li>Writer – The New Economics and Out of Crisis [14 Points of Management] were the most well-known </li></ul><ul><li>The Deming System of Profound Knowledge </li></ul><ul><li>Led by example - hard work, sincerity, decency, and personal responsibility </li></ul><ul><li>Composer of liturgical pieces and rewrote the Star Spangle Banner to different music to reflect a more honoring composition rather than the “pub style” musical score </li></ul><ul><li>Husband and Father </li></ul>Deming Prize Medal
  3. 3. Theories - Beliefs <ul><li>The Deming Cycle </li></ul><ul><ul><li>Plan/Do/Study/Act </li></ul></ul><ul><li>Deming System of Profound Knowledge </li></ul><ul><ul><li>Transform the individual </li></ul></ul><ul><ul><li>A view from the outside </li></ul></ul><ul><ul><li>All Managers Must Have: </li></ul></ul><ul><ul><ul><li>Appreciation of the system </li></ul></ul></ul><ul><ul><ul><li>Knowledge of variation </li></ul></ul></ul><ul><ul><ul><li>Theory of knowledge </li></ul></ul></ul><ul><ul><ul><li>Knowledge of psychology </li></ul></ul></ul>continued
  4. 4. Deming’s Fourteen Key Management Principles For Transforming Business Effectiveness <ul><li>Create and communicate to all employees a statement of the aims and purposes of the company. </li></ul><ul><li>Adapt to the new philosophy of the day; industries and economics are always changing. </li></ul><ul><li>Build quality into a product throughout production. </li></ul><ul><li>End the practice of awarding business on the basis of price tag alone; instead, try a long-term relationship based on established loyalty and trust. </li></ul><ul><li>Work to constantly improve quality and productivity. </li></ul><ul><li>Institute on-the-job training. </li></ul><ul><li>Teach and institute leadership to improve all job functions. </li></ul><ul><li>Drive out fear; create trust. </li></ul><ul><li>Strive to reduce intradepartmental conflicts. </li></ul><ul><li>Eliminate exhortations for the work force; instead, focus on the system and morale. </li></ul><ul><li>(a) Eliminate work standard quotas for production. Substitute leadership methods for improvement. (b) Eliminate MBO. Avoid numerical goals. Alternatively, learn the capabilities of processes, and how to improve them. </li></ul><ul><li>Remove barriers that rob people of pride of workmanship </li></ul><ul><li>Educate with self-improvement programs. </li></ul><ul><li>Include everyone in the company to accomplish the transformation. </li></ul>
  5. 5. How This Applies To School-based Administration <ul><li>Have a vision </li></ul><ul><li>Treat everyone with respect </li></ul><ul><li>Everyone is responsible for transformations/changes </li></ul><ul><li>Create a climate of trust </li></ul><ul><li>Hold everyone accountable </li></ul><ul><li>Encourage leadership </li></ul><ul><li>Break down barriers – work within the team concept </li></ul><ul><li>Provide education and training to encourage self improvement </li></ul><ul><li>Plan/Do/Study/Act: Have a PLAN , DO the work, CHECK the results, ACT on decisions based on those results </li></ul>
  6. 6. How Can Deming’s Theories Promote The Use Of Technology To Support Teaching And Learning? <ul><li>21 st Century students need to be prepared </li></ul><ul><li>to work in the 21 st Century workforce </li></ul><ul><li>Provide teachers technological opportunities for self improvement </li></ul><ul><li>Use the latest technologies to improve quality of teaching and learning </li></ul><ul><li>Use technologies to promote motivation </li></ul><ul><li>Use technologies to build a collaborative environment and build a team like atmosphere </li></ul><ul><li>Use technologies for planning, researching, data collection, reporting (Plan-Do-Study-Act) </li></ul><ul><li>Use technology to communicate – vision, successes/celebrations </li></ul>
  7. 7. Brief critique of the theory … <ul><li>Although Deming’s theories initially related to the manufacturing industry - to develop better quality products - many of his ideas can be applied to effective leadership within the educational arena. </li></ul><ul><ul><li>Leaders (and leadership teams) need… </li></ul></ul><ul><ul><ul><li>to have a vision and communicate that vision. All members of the team need to buy into the vision. </li></ul></ul></ul><ul><ul><ul><li>to model integrity and a higher standard of work ethic. They need to promote a standard of trustworthiness within their schools. </li></ul></ul></ul><ul><ul><ul><li>to Plan-Do-Study-Act. This model for action is frequently used within the educational system as a model to define problems/solve problems in a systemic way </li></ul></ul></ul><ul><ul><ul><li>Hold everyone accountable – administration, teachers, students, support staff – for supporting the vision and goals </li></ul></ul></ul><ul><ul><ul><li>To provide opportunities for improvement (PD) – promote a climate of life-long learning </li></ul></ul></ul><ul><ul><ul><li>to think about how “we” can improve the quality of our products (students) </li></ul></ul></ul>
  8. 8. Resources <ul><li>(2008). The W. Edwards Deming Institute . The W. Edwards Deming Institute . Retrieved 23 July, 2008, from http:// / </li></ul><ul><li>(2008). Dr. W. Edwards Deming . SkyMark . Retrieved 23 July, 2008, from http:// </li></ul><ul><li>(30 June 2008). W. Edwards Deming . Wikipedia . Retrieved 23 July, 2008, from </li></ul><ul><li>Institute, The Leadership. (May 26, 2005). Who is Dr. W. Edwards Deming? Leading and Managing At Work . Retrieved 23 July, 2008, from http:// </li></ul><ul><li>Mora, Enrique. (02/10/08). W. Edwards Deming, His &quot;14 Recommendations&quot; Changed the History of Japan and The World! . . Retrieved 23 July, 2008, from </li></ul>
  9. 9. Just For Fun <ul><li>ACROSS </li></ul><ul><li>1. Competent people, doing their best, know all that there is to know about their work except how to _________ it. </li></ul><ul><li>4. He that ________ and is lucky will capture the market. </li></ul><ul><li>8. Best efforts and hard work, not guided by ___________, only dig deeper the pit that we are in. </li></ul><ul><li>9. Responsibility divided between operator and inspector assures ________. </li></ul><ul><li>10. A product or service possesses __________ if it helps somebody and enjoys a good and sustainable market. </li></ul><ul><li>DOWN </li></ul><ul><li>2. Quality is the responsibility of __________. </li></ul><ul><li>3. We must focus on education and development of a culture that puts value on _________. </li></ul><ul><li>5. Pieces in an assembly line must work together as a __________. </li></ul><ul><li>6. A customer expects only what _______ have led him to expect. </li></ul><ul><li>7. Knowledge necessary for improvement comes from __________. (if you get stuck, see Chapter 1 of The New Economics ) </li></ul>
  10. 10. Just For Fun <ul><li>Deming Cooperative Puzzle </li></ul>See more puzzles at: http://