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Technical Evaluation for Rework-Related Services Your Partner in Total Quality Commitment Performance - Delivery - Custome...
<ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul>MISSION   STATEMENT It is our constant ambition to offer our customers the...
<ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul>Performance -Delivery - Customer Satisfaction <ul><li>Company Profile </li...
<ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul><ul><li>Tier 1 Quality Solutions, LLC  was established in February 2007, a...
<ul><li>Director of Quality Operations  Director of Finance and Sales   Troy Collins   Derak Rawlings  </li></ul><ul><li>D...
<ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul>Director of Finance & Sales  Director of Facilities Director of Business O...
<ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul>Performance - Delivery - Customer Satisfaction Our Clients Are Our Top Pri...
TIER 1 QUALITY SOLUTIONS, LLC <ul><li>Timken-   Randleman </li></ul><ul><li>Timken – Gaffney </li></ul><ul><li>Timken – Ho...
<ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul>Performance -Delivery - Customer Satisfaction <ul><li>Company Profile </li...
<ul><li>Project Management </li></ul><ul><li>Inspection/Sorting/Rework </li></ul><ul><li>Third Party Containment </li></ul...
<ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul>Leadership Team Director of Quality Director, Business Operations Six Sigm...
Performance - Delivery - Customer Satisfaction Manage and Optimize Quality Performance TIER 1 QUALITY SOLUTIONS, LLC Custo...
Performance - Delivery - Customer Satisfaction Reporting Capabilities <ul><li>Daily Report:  Daily Shift Report </li></ul>...
TIER 1 QUALITY SOLUTIONS, LLC Performance - Delivery - Customer Satisfaction Weekly Report Example SAMPLE
<ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul>Performance -Delivery - Customer Satisfaction <ul><li>Company Profile </li...
<ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul><ul><li>We offer excellent support for rework, sorting, and inspection ser...
<ul><li>TIER 1   QUALITY   SOLUTIONS, LLC </li></ul>Performance - Delivery - Customer Satisfaction Methods and Visual Insp...
<ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul>Tier 1 Quality Solutions Leadership Model  3 Pillars of Leadership  Perfor...
<ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul>Performance -Delivery - Customer Satisfaction <ul><li>Company Profile </li...
<ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul><ul><li>Name: _______________________  Line Manager: Quality Manager </li>...
TIER 1 QUALITY SOLUTIONS, LLC Performance - Delivery - Customer Satisfaction Training and Teambuilding Team Oriented Probl...
<ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul><ul><li>Potential new associate  complete application </li></ul><ul><li>Em...
<ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul>Performance -Delivery - Customer Satisfaction <ul><li>Company Profile </li...
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Tier 1 Quality 2010 May.Ppt[1]

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Tier 1 Quality 2010 May.Ppt[1]

  1. 1. Technical Evaluation for Rework-Related Services Your Partner in Total Quality Commitment Performance - Delivery - Customer Satisfaction TIER 1 QUALITY SOLUTIONS, LLC
  2. 2. <ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul>MISSION STATEMENT It is our constant ambition to offer our customers the best quality assurance product and service at the most competitive price, in an effort to contribute to the progress and profitability of our client. It is through our business acumen and the belief on our core values that we achieve high performance by ‘DOING THINGS RIGHT’ the first time, delivering operational excellence in every way to meet and exceed our commitment to the clients we serve. Performance - Delivery - Customer Satisfaction <ul><li>Leadership and Service </li></ul><ul><li>Efficiency and Competence </li></ul><ul><li>Quality and Safety </li></ul><ul><li>Results-Oriented Communication </li></ul><ul><li>Continuous Improvement </li></ul>We are relentlessly driven by our Core Values:
  3. 3. <ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul>Performance -Delivery - Customer Satisfaction <ul><li>Company Profile </li></ul><ul><li>Quality Services Provided </li></ul><ul><li>Why Use Tier Quality Solutions, LLC? </li></ul><ul><li>Associate Training </li></ul>Overview <ul><li>Questions and Concerns </li></ul>
  4. 4. <ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul><ul><li>Tier 1 Quality Solutions, LLC was established in February 2007, and is headquartered in Duncan, South Carolina with a regional office located in Tuscaloosa, Alabama. Currently our services are being expanded to reach all southeastern and mid-western based OEM’s and suppliers by April 2010. </li></ul><ul><li>  </li></ul><ul><li>Tier 1 Quality Solutions, LLC is the leading quality containment company in the southeast.  Our company provides automotive suppliers and other manufacturing facilities with 3rd party containment, sorting, rework, inspections, quality liaison and expedited services. </li></ul><ul><li>Tier 1 Quality Solutions, LLC has over 75 years of managerial experience in the automotive industry and understands the importance of delivering a quality service. Our diverse background in manufacturing, quality, packaging, light assembly, electronic testing, and customer service all compliment each other to ensure complete customer satisfaction. </li></ul>Performance - Delivery - Customer Satisfaction COMPANY PROFILE
  5. 5. <ul><li>Director of Quality Operations Director of Finance and Sales Troy Collins Derak Rawlings </li></ul><ul><li>Director of Facilities Director of Business Operations </li></ul><ul><li>Alonzo Bacon, Jr Jacqueline Richardson </li></ul><ul><li>Six Sigma (Black Belt) Midwestern Representative </li></ul><ul><li>Rodney Williams </li></ul>197 Ridgeview Center Duncan , S.C . 29334 Phone: 864-569-6755 Fax : 205-278-8568 TIER 1 QUALITY SOLUTIONS, LLC Website: www.tier1quality.com     Email: [email_address] Performance - Delivery - Customer Satisfaction Executive Staff
  6. 6. <ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul>Director of Finance & Sales Director of Facilities Director of Business Operations Six-Sigma Black-belt Quality Associates Quality Manager Quality Site Supervisors Quality Associates Quality Associates Director of Quality Operations Performance - Delivery - Customer Satisfaction Organizational Chart
  7. 7. <ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul>Performance - Delivery - Customer Satisfaction Our Clients Are Our Top Priority <ul><li>We do not sub-contract through a staffing company </li></ul><ul><li>We perform all jobs at a professional level </li></ul><ul><li>All associates are quality oriented and trained for each project </li></ul><ul><li>We ensure we deliver complete customer satisfaction </li></ul><ul><li>Uniformed associates </li></ul><ul><li>We take pride in providing a #1 quality service </li></ul>
  8. 8. TIER 1 QUALITY SOLUTIONS, LLC <ul><li>Timken- Randleman </li></ul><ul><li>Timken – Gaffney </li></ul><ul><li>Timken – Honea Path </li></ul>C LY- D EL Performance - Delivery - Customer Satisfaction Meet Our Clients SST-Specialty Steel Treating, Inc ʃ PECIALTY ʃ TEEL ʃ REATING, INC
  9. 9. <ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul>Performance -Delivery - Customer Satisfaction <ul><li>Company Profile </li></ul><ul><li>Quality Services Provided </li></ul><ul><li>Why Use Tier Quality Solutions, LLC? </li></ul><ul><li>Associate Training </li></ul>Overview <ul><li>Questions and Concerns </li></ul>
  10. 10. <ul><li>Project Management </li></ul><ul><li>Inspection/Sorting/Rework </li></ul><ul><li>Third Party Containment </li></ul><ul><li>Quality Liaison </li></ul><ul><li>Packaging </li></ul><ul><li>Electronic Testing </li></ul><ul><li>Precision Measurement </li></ul><ul><li>Warehousing </li></ul><ul><li>Quality Engineers </li></ul><ul><li>GP12 </li></ul>TIER 1 QUALITY SOLUTIONS, LLC Performance - Delivery - Customer Satisfaction Checklist of Services Offered
  11. 11. <ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul>Leadership Team Director of Quality Director, Business Operations Six Sigma Representative External Liaison Client Partners Suppliers Contractors Internal Liaison Director of Facilities Line Departments Project Team Participants Deliverables Tasks Project Manager Performance - Delivery - Customer Satisfaction Responsibility of a Project Manager
  12. 12. Performance - Delivery - Customer Satisfaction Manage and Optimize Quality Performance TIER 1 QUALITY SOLUTIONS, LLC Customer Satisfaction Local Technical Representation Rework Part Approval Process Inspection Sorting Gauging & Testing Containment & Validation
  13. 13. Performance - Delivery - Customer Satisfaction Reporting Capabilities <ul><li>Daily Report: Daily Shift Report </li></ul><ul><li>Weekly Report: Summary of Daily Shift Report/Pareto Analysis </li></ul><ul><li>Monthly Report: Summary of Daily Shift Report/Pareto Analysis/Trend Charts </li></ul><ul><li>Special Detailed Reports: Upon the customers request, Tier 1 can provide specialized reports for your needs </li></ul>TIER 1 QUALITY SOLUTIONS, LLC
  14. 14. TIER 1 QUALITY SOLUTIONS, LLC Performance - Delivery - Customer Satisfaction Weekly Report Example SAMPLE
  15. 15. <ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul>Performance -Delivery - Customer Satisfaction <ul><li>Company Profile </li></ul><ul><li>Quality Services Provided </li></ul><ul><li>Why Use Tier Quality Solutions, LLC? </li></ul><ul><li>Associate Training </li></ul>Overview <ul><li>Questions and Concerns </li></ul>
  16. 16. <ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul><ul><li>We offer excellent support for rework, sorting, and inspection services. </li></ul><ul><li>We recruit, train and retain a qualified workforce. </li></ul><ul><li>We require uniformed associates. </li></ul><ul><li>We offer warehouse space. </li></ul><ul><li>We offer competitive pricing - one hourly price for rework. </li></ul><ul><li>We meet all Workman's Comp and Insurance Requirements. </li></ul><ul><li>We provide your company the highest level of quality at a competitive rate. </li></ul>Performance - Delivery - Customer Satisfaction Why Tier 1?
  17. 17. <ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul>Performance - Delivery - Customer Satisfaction Methods and Visual Inspections            Go-No-Go Inspections          Dimensional Inspections Inspections    Physically sorting through defective products      Identifying scrap material to prevent product returns     Assuring all products meet current engineering levels Sorting   Offering total product management     Stacking material to reduce inventory      Reducing manpower for material handling Warehousing Mistake-Proofing     Continuous Improvement     Control Systems Containment   Identify defective/damaged products     Adjust products to meet quality standards    Identify unusable or old level products   Rework
  18. 18. <ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul>Tier 1 Quality Solutions Leadership Model 3 Pillars of Leadership Performance - Delivery - Customer Satisfaction <ul><li>Visionary </li></ul><ul><ul><li>seeing possibilities and inspiring others with their vision </li></ul></ul>Team Effectiveness that is driven by the alignment of the leadership teams Results built on Industry Focus, Technical Skills, Business Situations <ul><li>Relationship Builder </li></ul><ul><ul><li>enlisting the support and capabilities of others </li></ul></ul>Promotes Individual Effectiveness, encouraging ownership of workmanship through self-awareness as the key to leading others <ul><li>Manager of Execution </li></ul><ul><ul><li>providing structure, discipline, and a sense of priorities </li></ul></ul>
  19. 19. <ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul>Performance -Delivery - Customer Satisfaction <ul><li>Company Profile </li></ul><ul><li>Quality Services Provided </li></ul><ul><li>Why Use Tier Quality Solutions, LLC? </li></ul><ul><li>Associate Training </li></ul>Overview <ul><li>Questions and Concerns </li></ul>
  20. 20. <ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul><ul><li>Name: _______________________ Line Manager: Quality Manager </li></ul><ul><li>Job Title: Quality Inspector Since: ____________________ </li></ul><ul><li>Quality Supervisor:_______________________________ </li></ul><ul><li>Main purpose of the job : </li></ul><ul><li>Under the responsibility and supervision of the Quality Manager, Quality Supervisor and the Quality Inspector </li></ul><ul><li>Will perform rework, sorting and inspection work at different locations. </li></ul><ul><li>Responsibilities: </li></ul><ul><li>* Responsible for the execution of the assigned activities in compliance with standards. </li></ul><ul><li>* Responsible for documentation of all related Quality data. </li></ul><ul><li>* Responsible for the use of proper safety equipment. </li></ul><ul><li>* Responsible for housekeeping on site (5S). </li></ul><ul><li>* Responsible for proper part identification at any phase of the process. </li></ul><ul><li>* May be required to stand in one place for extended period of time. </li></ul><ul><li>* Willing to travel up to a fifty-mile radius. </li></ul><ul><li>Skills: </li></ul><ul><li>* High School Diploma or GED required . </li></ul><ul><li>* A minimum of one year experience in a quality related field. </li></ul><ul><li>* Basic measuring skills. </li></ul><ul><li>* Strong communication and mathematical skills. </li></ul><ul><li>* Good hand-eye coordination </li></ul><ul><li>* Ability to follow procedures </li></ul><ul><li>* Must be able to lift up to 50lbs. </li></ul><ul><li>* Ability to be a team player. </li></ul><ul><li>Date: ____________________ Reviewed on: _____________________ </li></ul><ul><li>Jobholder’s Signature: _________________ Manager’s Signature: ________________ </li></ul>SAMPLE Performance - Delivery - Customer Satisfaction Job Description
  21. 21. TIER 1 QUALITY SOLUTIONS, LLC Performance - Delivery - Customer Satisfaction Training and Teambuilding Team Oriented Problem Solving Design Continuous Learning Setting Up Inspection Teams Vision 5 S/ Workplace Organization Results Safety Work Instruction Team Effectiveness Individual Effectiveness Achieving Results
  22. 22. <ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul><ul><li>Potential new associate complete application </li></ul><ul><li>Employee will be given a industrial evaluation test </li></ul><ul><li>Associate will be interviewed for open positions upon passing evaluation test </li></ul><ul><li>Time and date for next interview will be given </li></ul><ul><li>Depending on position further testing will be given </li></ul><ul><li>2 nd in depth interview with Quality manger </li></ul><ul><li>Time and date for next interview will be given </li></ul><ul><li>3 rd interview with line manager. </li></ul><ul><li>Tier 1 Quality will conduct extensive background check </li></ul><ul><li>Associate will be given drug test once background is complete an </li></ul><ul><li>Once the associate passes drug test and background is clean the associate will be offered employment. </li></ul><ul><li>Starting date and location will be given to associate. </li></ul><ul><li>Training schedule will be given to associate </li></ul><ul><li>Associate will attend orientation and given the necessary tools to succeed. </li></ul> Associate Hiring Process Performance - Delivery - Customer Satisfaction Associate Training STEP 1 STEP 2 STEP 3
  23. 23. <ul><li>TIER 1 QUALITY SOLUTIONS, LLC </li></ul>Performance -Delivery - Customer Satisfaction <ul><li>Company Profile </li></ul><ul><li>Quality Services Provided </li></ul><ul><li>Why Use Tier Quality Solutions, LLC? </li></ul><ul><li>Associate Training </li></ul>Overview <ul><li>Questions and Concerns </li></ul>

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