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Union Pacific Railroad
Customer Welcome Packet
2Updated: September 2014
Backed by more than 150 years of experience, we’re inspired to continue
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Table of Contents
Topic Page #
Welcome to Union Pacific 4
Union Pacific at a Glance 5
UP Capital Investments 6
Why Ship with UP 7
Where You Can Ship with UP 9
How UP Expands Your Reach 10
Union Pacific Distribution Services 13
How to Initiate or Expand Rail Service 14
How to Access UP’s Tools and Apps 15
How to ‘Plan’ a Shipment with UP 16
How to 'Ship' with UP 17
How to 'Trace' a Shipment with UP 21
How to 'Pay' for a Shipment with UP 23
Quick Links and Other Tools 24
Who To Contact at UP 27
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Welcome to Union Pacific
Welcome to Union Pacific Railroad, your transportation solution! Headquartered in Omaha,
Nebraska, Union Pacific Railroad operates more than 30,000 miles of track in the western two-
thirds of the United States. As North America’s premier railroad, Union Pacific supports the
nation’s economy by linking the country’s fastest-growing population centers in 23 states,
including every major West Coast and Gulf Coast port.
Union Pacific serves the eastern United States through four major gateways in Chicago, St.
Louis, Memphis and New Orleans. We operate key north/south corridors, interchanging traffic
with Canadian rail systems. And Union Pacific is the only railroad to serve all six major
gateways to and from Mexico.
Each day, customers in every industry take advantage of Union Pacific’s logistics expertise. We
coordinate the efficiency of America’s rail network with the flexibility of trucks and the reach of
ocean carriers. No matter what you ship, or where you need to ship it — we can get it there,
Our vision symbolizes the Union Pacific experience for all the people whose lives we touch. It
connects the importance of UP’s rail transportation to America’s economy, honors the
generations that preceded us and is the promise for the generations that will follow us.
The Men and Women of Union Pacific Are Dedicated to Serve.
Union Pacific works for the good of our customers, our shareholders and one another. Our
commitment defines us and drives the economic strength of our company and our country.
Focus on Performance.
Our concentration and determination will drive our safety, customer satisfaction and
Ensure High Ethical Standards.
Our reputation will always be a source of pride for our employees and a bond with our
customers, shareholders and community partners.
Work as a Team.
We are all part of the same team, and working together to reach our common goals is one of our
strengths. Communication and respect are the foundation of great teamwork.
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Union Pacific at a Glance
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Strengthening America’s Rail
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Why Ship with UP
In addition to delivering the best value for your transportation dollar, we have flexible solutions
for the unique needs of every customer. Union Pacific is cost competitive with unbeatable
products, reliability and a fuel efficient locomotive fleet.
Commitment to Service
Our customer satisfaction index, measuring real feedback from real customers, is at an all-time
high. Every one of our more than 46,000 employees knows that everything they do, every day, is
done to help our customers succeed. For more than 150 years, our company has been committed
to helping our country — and business — grow. The result is our evolution from North
America’s premier railroad to North America’s premier transportation company.
When you’re a customer of Union Pacific, our National Customer Service Center (NCSC) will
be there 24/7 to provide you with fast, accurate, rail car movement data. Located in Omaha,
Nebraska, this customer support center is staffed by nearly 300 employees ready to answer your
questions. Likewise, our International Customer Service Center (ICSC) in Laredo, Texas,
supports customers with traffic moving throughout Mexico.
Solutions That Make Sense
When shipping, one size — or one solution — doesn’t always fi t. Our logistics experts work
with you to determine the best door-to-door shipping solution for your business. Whether you
require multiple carriers, expedited service or just a cost-effective way to get from A to B, Union
Pacific has the flexibility to meet your shipping needs.
Investing for the Future
Union Pacific makes strategic infrastructure investments so we can expand our network and
support our customers’ growth. Union Pacific’s capital and maintenance program improves our
terminals, main line and equipment, and exceeds infrastructure spending of the state highway
departments in 46 states.
Safety is a top priority for Union Pacific. As a company, we continuously look for innovative
approaches to enhance the safety and security of our employees, our communities and the
customers we serve.
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Why Ship with UP
Environmentally Responsible Transportation
One rail car has the loading capacity of up to four truckloads, and freight trains are almost four
times more fuel efficient than trucks. With environmental concerns changing the way companies
do business, including shipping, we continue to focus on creating and implementing world-class
energy conservation techniques.
Union Pacific provides the best port coverage in North America and connects with Canada’s and
Mexico’s rail systems to handle your freight needs and ship to any destination worldwide.
Online ordering and tracking, and our automatic equipment identification streamlines the
inventory process. Every locomotive is tracked via GPS to help you track and manage your
shipments. These technologies have translated to increased visibility, faster transit times and
Multiple products with multiple tiers of service offer attractive rush-delivery alternatives to truck
for your most urgent shipments.
Multiple Modes of Transportation
Transferring your shipment from truck to train, we do whatever it takes to get your product
to its destination.
The Union Pacific Shipment Quality team helps shippers find the safest way to load a variety of
products on rail cars. Ensuring damage-free delivery of products by providing dependable and
innovative transportation services is their mission.
The Industrial Development team provides guidance, support and rail project management for
businesses wanting to establish rail service on Union Pacific or expand their rail-served facility.
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Where You Can Ship with UP
All over the world.
With more than 30,000 miles of track covering 23 states in the western two-thirds of the country,
we provide access to the markets your business depends on. When we can’t transport your
products on our own tracks, we have relationships with other railroads, as well as trucking
companies, to make sure our customers are covered coast-to-coast.
We also serve every major gateway to Mexico and interchange traffic with Canada. In fact,
Union Pacific is the leading provider of transportation services to and from the U.S./Mexico
border. Factor in ocean carriers, and you can use Union Pacific to ship to virtually any
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Union Pacific subsidiaries make rail more accessible by specializing in door-to-door delivery.
Insight Network Logistics (INL)
INL offers innovative finished vehicle logistics solutions to Original Equipment Manufacturers
(OEMs) worldwide, providing complete visibility throughout the automotive supply chain from
plant to dealer.
ShipCarsNow delivers reliable, nationwide auto transport. By providing price-competitive,
multi-modal transport solutions to the auto industry and to consumers, ShipCarsNow does what’s
right for cars and people.
Streamline provides user-friendly, door-to-door intermodal services utilizing advanced
technologies to eliminate the complexity associated with drayage, equipment management,
reservations and operations execution.
Union Pacific Distribution Services (UPDS)
UPDS provides seamless door-to-door transportation products by combining the economics of
long-haul rail service with certified transload and trucking operators. UPDS actively manages the
entire supply chain through a comprehensive logistics package that ensures your product reaches
your customer safely, efficiently and on time.
How UP Expands Your Reach
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Why Choose ShipCarsNow?
ShipCarsNow provides safe, affordable auto shipping in the United States. ShipCarsNow is a
Union Pacific company; a trusted icon in American industry with 150 years of transportation
experience and proven customer service. Our number one priority is making sure your car
arrives safely and on time. Choose ShipCarsNow to ship your car, then relax and leave your
Nationwide Auto Shipping
ShipCarsNow gives you the advantage of our nationwide delivery network of safe, reliable
rail carriers and car transporters throughout the U.S. In select lanes, you can ship a car by
train and take advantage of exclusive rail options to save you up to 30% on auto shipping for
long distance moves.
ShipCarsNow offers more than auto shipping by rail. We can move your car across the state or
across the country with our car transport network, which includes over 750 trucking companies
nationwide. This means you can count on ShipCarsNow to deliver for you. We take care of all
the details to make shipping a car easy and hassle-free.
Quality Car Transport
We know that your car is important to you. Our company is recognized by auto manufacturers
for transportation excellence and quality service. Our commitment is to give your vehicle the
same high level of attention and care we give to auto manufacturers' new cars.
Trusted Car Transport
ShipCarsNow is part of Union Pacific, an industry leader in rail transportation and Fortune
Magazine's Most Admired Company for Trucking, Transportation, and Logistics. ShipCarsNow
is licensed by the Federal Motor Carrier Safety Administration. Our customers are both large and
small, include residential auto shippers, auto dealers, corporate relocation companies, auto
auctions and global auto manufacturers.
Get a Quote Today!
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As a customer of Streamline, you instantly expand your reach and ability through our
capabilities. You receive access to the largest intermodal fleet in the country and can take
advantage of the most advanced technology in the country. Our 24/7 operation lets your business
potential exponentially increase without increasing your back-office.
With Streamline you have the broadest market coverage in the United States. We have staged
equipment throughout the nation that allows us to quickly pick up your loads and at the same
time reduces storage and per diem costs.
Whether you are looking for daily spot, project, or annual rates, we are here for you. Use
QuoteLine to instantly get spot prices and email or call your Sales Manager for project and
Technology is the name of the game in this business and we've got you covered. Instantly
get rates and capacity. Watch your shipment travel across the country with full visibility
via Shipment Management. Manage your deliveries simply and confidently with
Sign Up Today!
UP Intermodal Streamline
Ramp-to-Ramp Intermodal Service
Door-to-Door Intermodal Service
Provides Wholesale Service to Intermediaries
Provides Retail Service Directly to Shippers
Makes Use of Union Pacific’s Containers
Organizes Dray Movements
Makes Container Reservations
Makes Gate Reservations
ORIGIN DRAY RAMP RAMP DRAY DESTINATION
UNION PACIFICSTREAMLINE STREAMLINE
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Union Pacific Distribution Services
Why Ship with UPDS?
Union Pacific Distribution Services (UPDS) is a wholly owned subsidiary of Union Pacific
Railroad. UPDS works to provide seamless door-to-door transportation to non-rail served
customers by combining truck and rail into one package at the lowest possible cost.
UPDS is a value-adding, "rail specialist 3PL," well suited to managing complex rail programs.
All modes capable - rail carload, transload, intermodal, and truck – door to-door Automotive and
Mexico market specialists. Knowledgeable, with a proven ability to affect change (design,
validate, and implement). Working with UPDS minimizes operating complexity.
UPDS offers the following services:
• Retail Intermodal
• UPDS’ Intermodal group can help provide efficient, on-time movement from
shipper to receiver
• Carload Solutions
• Offers customized transloading packages with a goal of providing competitive and
convenient distribution solutions to customer
• Creates unique logistics products to maximize customer value and to
• Union Pacific Carrier Services
• Assists customers with the truck-brokerage process, as well as diversions and the
recovery of domestic/imported carloads or Intermodal containers
For more information on UPDS, visit www.UPDS.com or call 1-800-262-7120.
You can also reach out to your M&S Representative with any questions.
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How to Initiate or Expand Rail Service
The Industrial Development Team’s primary role is to provide guidance, support and project-
specific assistance on any site location needs.
• Build or Expand a Rail-Served Facility
• Establish Rail Service on Privately-Owned Track
• Establish Rail Service on Union Pacific Track
• Develop a Rail-Served Industrial Park
• Locate a Transload Facility
If you are interested in one of the services listed above, contact the appropriate Regional
Manager identified on the Industrial Development Team Territory Map or the Industrial
Development Contacts List.
• Process for New or Expanded Rail Service Locations
• Guidelines for Rail Service to New Industry Locations
• Technical Specifications for Construction of Industrial Tracks
• Railroad Construction Contractors
• Service Feasibility Questionnaire
• Dimensional Load Clearance
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Logging into the Union Pacific website
• Go to www.uprr.com
• Type in your User Id and password in the Customer Login section and click ‘Log in’
If you do not have a UP User ID, you will need to register to access Secure Tools,
Applications and Reports to help simplify your business.
• Please allow three business days after a request is submitted to receive a User ID
• Each employee must have their own User Id
How to Access UP’s Tools and Apps
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How to ‘Plan’ a Shipment with UP
Carbon Emission Estimator: See why Union Pacific is one of the safest, most fuel-
efficient, environmentally responsible modes of freight transportation
Forcast Summary by Month: Allows users to bill loaded unit trains, release unit trains
empty, view train lineup, and view current location of trains
Intermodal Schedules: Search function for intermodal schedules
Manage My Requests: Requesting and reviewing price quotes
Price & Document Inquiry: Search and view prices by STCC, origin and destination.
View and print rates by a specific document authority
Request a Price Quote: Electronically request a price quote from your Union Pacific
Routes & Mileage: Search by Origin, Destination, and Carriers to find routes
Unit Train Forecasting: Allows users to bill loaded unit trains, release unit trains empty,
view train lineup, and view current location of trains
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How to ‘Ship’ with UP
Bill of Lading: Submit bills of lading online including detailed shipping instructions,
such as billing data, rates, routing, and commodity information
• Non-Intermodal pattern and bill submissions
• Intermodal pattern and bill submissions
• Non-Intermodal hazardous bill of lading
• Intermodal hazardous bill of lading
Car Orders: Order empty cars to be placed at customer's location for loading
• Documentation on Car Orders
Chargeable Events: View demurrage events for the current month
• Accessorial Charges Quick Reference Guide
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How to ‘Ship’ with UP
Cutoff Times: Lists locations associated with the customer, and displays the cutoff
times for inbound and outbound rail cars at each location
Dimensional Clearance: Submit a request for movement of equipment that exceeds
standard height, width, length or weight limitations
Dirty Car Reporting: Union Pacific strives to provide clean and safe rail cars to our
customers. Cleaning cars left dirty by the last consignee is an unnecessary expense
that is passed on to all customers in the form of higher rates
Equipment Placement & Release: Spot and release rail cars or enter switch billing
for rail cars
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How to ‘Ship’ with UP
Grain Car Allocation (GCAS): Program to allocate Union Pacific covered hoppers to
customers for the loading of whole grain. Program has three parts: General
Distribution, Guaranteed Freight and Car Supply Vouchers.
Intermodal Gate Reservation: Customers have the opportunity to choose and
reserve gate reservations that match their shipping needs. For most terminals, a gate
reservation will be required for a container or trailer to enter Union Pacific's
Pended Waybill Inquiry: View pended bills on equipment moving to UP on another
railroad or equipment destined for, but not yet received at an intermodal ramp.
Plant-to-Port: Unit train of covered hoppers delivering Dried Distiller's Grains with
Solubles, grain and grain products from the Midwest to Yermo, California where
product is transloaded to containers for export.
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How to ‘Ship’ with UP
Private Empty Car Storage: View private empty car storage for the current month
Rail Car Weight Request: Request a rail car to be weighed
Scale Test Switch Request: Requesting a scale test car
Soybean Car Allocation (PCAS): Program to allocate Union Pacific covered
hoppers to customers for the loading of soybean meal and hulls. Program has two
parts; Guaranteed Pool and General Distribution
Unit Train Customer Interface/Bulk Train Planner: Allows users to bill loaded unit
trains, release unit trains empty, view train lineup, and view current location of trains
Unit Train Lineup: List of unit trains moving for a customer
Unit Train Release: Allows users to release unit trains
Waybill History Inquiry: View details of the last 10 waybills related to a piece of
equipment that you are a party to the bill
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How to ‘Trace’ a UP Shipment
Automotive Delivery & Info Management: Trace automobiles by VIN number, and
view ramp logistics
Equipment Characteristics (UMLER) Inquiry: Search by car number to find
Equipment Trace: Allows you to track equipment going to or from your facility
Intermodal/Pickup Number Trace (Intermodal): Allows you to view intermodal trace
and pickup numbers if you are a party to the bill
Intermodal Gate History: Intermodal customers can access historical J1 information
(ex. driver, box condition, possible pictures, copy of J1)
Pipeline Inventory: View inventory based on Estimated Time of Arrival (ETA)
Pool Inquiry: View events on rail cars assigned to a customer for loading
Repetitive Inquiry: Access information regarding the status of shipments moving on UP
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How to ‘Trace’ a UP Shipment
Reports & Business Assistant: Run reports on rail cars at industry, in yard, or en route
to your company
Service Issues: Allows customers to communicate problems to UP Operating or
Mechanical Departments via the NCSC Customer Service
Shipment Events/Service Interruptions: Email notifications that inform customers of
certain events related to equipment (ex. Bad Order, Constructive Placement).
Train Inquiry: View all cars currently on the train, as well as, cars scheduled to be
picked up or set out by the train
Weight Inquiry: Search by car number to find weights on rail cars that were requested
to be weighted by Union Pacific
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How to ‘Pay’ for a UP Shipment
Account on the Web (AOW): View and pay invoices electronically for freight charges
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About Web Applications Maps of Union Pacific
Accessorial Charges Matrix Mexico Markets
Announcements Mobile Applications
Credit & Payment Information Port Locations & Services
Embargoes Rail Equipment Overview
Fuel Surcharge Programs Security Level Updates
General Rules & Demurrage Serving Carrier & Reciprocal Switching Info
Industrial Development Shipment Quality
Interline Gateways Short Line Railroads
Letter of Authority Steelroads Website
Major Track Renewal Projects Map Union Pacific Contact List
Quick Links and Other Tools
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Quick Links and Other Tools
Change billing/shipping instructions and/or the route or destination of a rail car that is
already in route
Customers can manifest (clear or release) loaded railroad cars for furtherance
• Southbound Clearance Quick Reference Guide - English Version
• Southbound Clearance Quick Reference Guide - Spanish Version
Additional Tools for Intermodal Customers
Pay/Guarantee Intermodal Storage Charges
Allows users to pay intermodal storage electronically
• View demo on Pay/Guarantee Intermodal Storage Charges (Credit Customers)
• View demo on Pay/Guarantee Intermodal Storage Charges (Non-Credit Customers)
Pay/Guarantee Intermodal Flip Charges
Allows users to pay intermodal flip charges electronically
• View demo on Pay/Guarantee Intermodal Flip Charges (Credit Customers)
• View demo on Pay/Guarantee Intermodal Flip Charges (Non-Credit Customers)
A wholly owned subsidiary of Union Pacific, providing door-to-door Intermodal
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Who to Contact at UP
National Customer Service Center (NCSC) Contact List
Contact the NCSC for service related issues including but not limited to: derailments, “service
issues”, missed switches, missing equipment, spotting/pull issues, bad orders.
Agricultural Products, Chemicals, Industrial Products 1-800-272-8777
• Northern/Eastern Utility Team
• Central/Southern Utility Team
• CO/UT & Western Utility Team
International Customer Service Center (Mexico):
• From U.S.
• From Mexico
Accounting, eBusiness, Billing Services
eBusiness Support Desk 1-800-872-1045
Account on the Web (AOW), Invoice, Payment, Dispute Info 1-877-712-4687
Freight Invoice Dispute 1-800-925-6396
Chargeable Events(CES)/Demurrage, Dirty Cars, Diversions, No-bills,
Overloads, Reconsignments, Switches, Weighing
Shipment Quality (Damage Prevention) 1-800-521-3253
Property Claims and Collections 1-877-877-2567
Dimensional Loads (11 feet wide, 17’ high, 220,000 lbs) 1-800-544-0541
Union Pacific Distribution Services (Transload Services) 1-800-877-5633
Streamline (Door to Door Intermodal) 1-800-262-2549
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Thank You for Choosing
Union Pacific Railroad