NASSCOM HR ForumPerformance Management :Linkage to Organizational Excellence / Bottom lineSanmitra TrivediHead-HRVerizon D...
It’s a complex world out there                                                                     Flexi staff            ...
Elements of the Performance ManagementModel•Assessment and Review   • Assess employee progress toward expectations through...
Fundamentals: Riding the Cycle                                              Setting Objectives                            ...
More Fundamentals: The Balancing Act1.   Preparation is `Key’2.   Putting the appraisee at ease opens up the     conversat...
Hitting the Targets•Employees   • Pride in working for a well-run company   • Understand how performance affects pay   • H...
How does it matter?                                    Cost                                 Efficiency                Prod...
“A company that aspires to true greatness furnishes itspeople with big challenges which, when met, fillpeople with self-co...
Upcoming SlideShare
Loading in …5
×

Sanmitra Trivedi @ NASSCOM HR Forum_ March '10

451 views

Published on

Performance Management : Linkage to Organisational Excellence / Bottomline

  • Be the first to comment

  • Be the first to like this

Sanmitra Trivedi @ NASSCOM HR Forum_ March '10

  1. 1. NASSCOM HR ForumPerformance Management :Linkage to Organizational Excellence / Bottom lineSanmitra TrivediHead-HRVerizon Data Services India Pvt. Ltd.March 5, 2010 | Chennai NASSCOM HR FORUM | March 5 ‘10,‘10, Chennai NASSCOM HR FORUM | March 5 Chennai 1
  2. 2. It’s a complex world out there Flexi staff Globalization Not- So -Hot Re-training Fast-paced Jobs Change Cost Knowledge Containment Capital Global work force NASSCOM HR FORUM | March 5 ‘10, Chennai 2
  3. 3. Elements of the Performance ManagementModel•Assessment and Review • Assess employee progress toward expectations throughout the performance period • Maintain ongoing assessment discussions with employee • Provide input for career management discussions•Rewards and Recognition • Link employee performance to reward strategy • Discuss reward and recognition issues with employee based on assessment 3 NASSCOM HR FORUM | March 5 ‘10, Chennai 3
  4. 4. Fundamentals: Riding the Cycle Setting Objectives •Planning •1 Q of YEAR •Update as Needed Preparing Training and Development Plans Observing and Documenting Performance •Development •Near Term •Assessment Employee •Longer Term •Incident Files & •Direct/Indirect •Ongoing Supervisor Conducting the Performance Appraisal•Assessment Coaching to Improve Performance and Giving•Mid-year (3 QTR) Feedback •Progress Report •NO Overall Rating •Assessment•End of Year •Immediate •Overall Rating •Ongoing •Rating Linked to Incentive Awards NASSCOM HR FORUM | March 5 ‘10, Chennai 4
  5. 5. More Fundamentals: The Balancing Act1. Preparation is `Key’2. Putting the appraisee at ease opens up the conversation3. `Tune in’ by making sure the appraisee understands the compentencies, result/ behaviour expectations4. Evaluate the quantifiables5. Understanding the technical knowledge and skills6. Examining `factors’ outside of individual control7. Agree the development needed and write an action plan –8. Getting the feedback on your, `the appraiser’ performance9. Managing poor performance – Supervisors have responsibility for • identifying performance deficiencies • providing ongoing performance coaching and feedback during the year NASSCOM HR FORUM | March 5 ‘10, Chennai 5
  6. 6. Hitting the Targets•Employees • Pride in working for a well-run company • Understand how performance affects pay • Higher job satisfaction • Feel valued for contribution•Organization • Highly capable and engaged workforce • Ability to tie pay to performance • Improved workforce productivity • Improved performance for our clients NASSCOM HR FORUM | March 5 ‘10, Chennai 6
  7. 7. How does it matter? Cost Efficiency Productivity Excellence NASSCOM HR FORUM | March 5 ‘10, Chennai 7
  8. 8. “A company that aspires to true greatness furnishes itspeople with big challenges which, when met, fillpeople with self-confidence that can only come fromwithin and only from winning.” - Jack Welch NASSCOM HR FORUM | March 5 ‘10, Chennai 8

×