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TechEvent Augmented Reality, Chat Bot, Al

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Augmented Reality, Chat Bot, Al - Into the Future with Service Now

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TechEvent Augmented Reality, Chat Bot, Al

  1. 1. Trivadis TechEvent Augmented Reality, Chat Bot, AI – Into the Future with ServiceNow Senior Solution Consultant kevin.mettenberger@servicenow.com +41 79 424 06 71 Kevin Mettenberger
  2. 2. 2 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential. IoT Artificial Intelligence Chat Bot Augmented Reality
  3. 3. From Forbes, June Special Issue © 2018 Forbes. All rights reserved. Used by permission and protected by the Copyright Laws of the United States. The printing, copying, redistribution, or retransmission of this Content without express written permission is prohibited.
  4. 4. 4 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential. Fred Luddy, ServiceNow founder, 2004 „Build a cloud-based platform to enable regular people to route work effectively through an enterprise“
  5. 5. 5 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential. Email, Spreadsheets, Forms, Phone Calls What we often see… Work Incidents Requests Cases Tasks Departments IT HR Service Security
  6. 6. 6 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential. Requester ProviderService Owner Collaborate & Resolve Automate Resolution Define Services Measure & Optimize Request Status Self Serve Build Experiences Categorize, Prioritize & Assign Action Flow in ServiceNow View Status
  7. 7. 7 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential. Requester ProviderService Owner Collaborate & Resolve Automate Resolution Define Services Measure & Optimize Request Status Self Serve Build Experiences Categorize, Prioritize & Assign Action Flow in ServiceNow View Status Categorize, Prioritize & Assign Agent Intelligence
  8. 8. 8 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential. Requester ProviderService Owner Automate Resolution Define Services Measure & Optimize Request Status Self Serve Build Experiences Categorize, Prioritize & Assign Action Flow in ServiceNow View Status Categorize, Prioritize & Assign Agent Intelligence Resolve Common Requests & Tasks Virtual Agent
  9. 9. 9 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential. ServiceNow – The System of Action for Humans and Machines.
  10. 10. 10 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential. SSH WMI SNMP PowerShell SCCM VMware AWS Azure Service Portal Knowledge Base Community Status Notifications Supervised Machine Learning Anomaly Detection Peer Benchmarks Actionable Analytics Time-series Database Workflow Integration and APIs Visual Taskboards Low Code Dev Tools Service Aware CMDB Now Platform™Service Catalog IT Service Management IT Operations Management Security Operations Governance, Risk & Compliance HR Service DeliveryCustomer Service Management Software Asset Management Intelligent Apps Risk Policy & Compliance Audit Vendor Risk Security Incident Response Vulnerability Response Trusted Security Circles Threat Intelligence Case & Knowledge Onboarding &Transitions Employee Service Center Studio Service Portal Designer Delegated Development Automated Testing Framework Customer Service Mgmt Field Services Communities Incident Problem Change Release Asset Cost EventMgmt ServiceMapping Discovery Orchestration Cloud Mgmt Operational Intel Demand Portfolio Project Resource Agile Dev Test Mgmt Financial Planning Financial Modeling & Charging App Portfolio IT Business Management SWAsset Mgmt Client SW Distribution REST SOAP JDBC LDAP, SSO Data Import HP OpenView MS SCOM Event connectors Mobile, Service Portal, Virtual Agent, Live Chat, Notifications
  11. 11. Demo
  12. 12. 12 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential. SSH WMI SNMP PowerShell SCCM VMware AWS Azure Service Portal Knowledge Base Community Status Notifications Supervised Machine Learning Anomaly Detection Peer Benchmarks Actionable Analytics Time-series Database Workflow Integration and APIs Visual Taskboards Low Code Dev Tools Service Aware CMDB Now Platform™Service Catalog IT Service Management IT Operations Management Security Operations Governance, Risk & Compliance HR Service DeliveryCustomer Service Management Software Asset Management Intelligent Apps Risk Policy & Compliance Audit Vendor Risk Security Incident Response Vulnerability Response Trusted Security Circles Threat Intelligence Case & Knowledge Onboarding &Transitions Employee Service Center Studio Service Portal Designer Delegated Development Automated Testing Framework Customer Service Mgmt Field Services Communities Incident Problem Change Release Asset Cost EventMgmt ServiceMapping Discovery Orchestration Cloud Mgmt Operational Intel Demand Portfolio Project Resource Agile Dev Test Mgmt Financial Planning Financial Modeling & Charging App Portfolio IT Business Management SWAsset Mgmt Client SW Distribution REST SOAP JDBC LDAP, SSO Data Import HP OpenView MS SCOM Event connectors Mobile, Service Portal, Virtual Agent, Live Chat, Notifications
  13. 13. Kevin Mettenberger Senior Solution Consultant +41 79 424 06 71 Kevin.Mettenberger@servicenow.com Thank you

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