Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

TechEvent 2019: Tales from a Scrum Master; Ernst Jakob - Trivadis


Published on

Tales from a Scrum Master; Ernst Jakob - Trivadis TechEvent 2019

Published in: Technology
  • Be the first to comment

  • Be the first to like this

TechEvent 2019: Tales from a Scrum Master; Ernst Jakob - Trivadis

  1. 1. Tales from a Scrum Master Possible interpersonal problems in a Scrum-Team and how to approach them By Aschi (Ernst)
  2. 2. Indiana Jones and the Western Wall Tale #1:
  3. 3. Person-centered approach (by Carl Rogers) • Be congruent with your teammate (Be yourself, open and honest) • Provide unconditional positive regard (So your opponent can open up) • Be empathetic with you mate’s problems (But don’t fake it)
  4. 4. Pirates of the Communication Tale #2:
  5. 5. The Four-Sides model of Schulz von Thun
  6. 6. Game of personal positions Tale #3:
  7. 7. Conflict-Management: The Harvard-Concept The concept distinguishes 2 ways of interacting: • Negotiation over a position • Negotiation over a cause itself
  8. 8. Conflict-Management: The Harvard-Concept 1.) Separate the people from the problem 2.) Focus on interests, not on positions 3.) Develop options for mutual gain (win-win) 4.) Insist on objective criteria
  9. 9. Dirty Sprinting Tale #4:
  10. 10. Motivation should come from the inside! • The job must make sense. The job must make sense. The job must make sense. • Goals and expectations should be defined together (Sprint-Planning!) • Create confidence through transparency
  11. 11. Harry Potter and the Elephant in the room Tale #5:
  12. 12. How to address Elephant-issues • Identify the elephant (is there really one?) • Make it safe to talk about the elephant (so Teammates are not afraid to get stomped) • Now talk about the elephant
  13. 13. How to address issues in a Scrum-team • Bring it up in a retrospective, if it concerns the whole team • If you’re not the Scrum-Master, tell him/her to bring it up (if that helps) • Keep track of it and review the issue
  14. 14. Conclusions • Also Scrum-Teams are just teams • There are tools & methods to help you with interpersonal problems within a team • Sometimes, a ScrumMaster is also an Social Worker