Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Training versus performance support


Published on

A large part of managing performance has become providing access to the continually evolving tools, technology and information employees need to do their jobs well. In today’s workplace, line between working and learning is disappearing. This presentation explores the shift from traditional employee training methods to just-in-time Performance Support models for supporting workplace learning and development.

Published in: Business, Technology
  • Be the first to comment

  • Be the first to like this

Training versus performance support

  1. 1. TRAINING VERSUS PERFORMANCE SUPPORT Learning Tools for an Infobese Workplace
  2. 2. TRAINING VERSUS PERFORMANCE SUPPORT • The volume and complexity of information is growing at an unprecedented rate. • Knowledge intensity has become part of our daily working reality. • Managers must provide access to the continually evolving tools, technology and information employees need to do their jobs well.
  3. 3. LEARNING IN AN INFOBESE WORKPLACE In today’s workplace, the line between working and learning is disappearing. 3
  4. 4. WHAT IS PERFORMANCE SUPPORT? • When the tools, technology and information employees need to excel are combined • Into electronic systems specifically designed to support them in their work • A “performance support system” (PSS) or “electronic performance support system” (EPSS) is born.
  5. 5. WHY MAKE THE SHIFT? Research has concluded that performance support systems could be a significant benefit to the next generation of training and educational technology. 5
  6. 6. WHY PERFORMANCE SUPPORT VS TRAINING? • Current focus on mobility encourages us to offer employee learning anytime, anywhere. • Social media provides access to content and expertise as needed, via peers and broader online communications networks. • No single strategy guarantees performance improvement. People pursue knowledge and skills in their own way, at their own pace.
  7. 7. WHY PERFORMANCE SUPPORT VS TRAINING? • Sheer volume of information is like “drinking from a fire hose”. • Personalized access to gives people what they need, when they need it, to pace the flow. • Good technology can simplify, clarify and systematize much of what employees need to succeed in their jobs.
  8. 8. WHAT SETS AN EPPS APART? What characterizes an EPSS? • Computer-based • Provides access to the discrete, specific information and tools needed to perform a task at the time the task is to be performed • Used on the job, or in simulations and job practice scenarios • Reduces the need for prior training in order to accomplish the task
  9. 9. WHAT SETS AN EPPS APART? What characterizes an EPSS? • Controlled by the worker • Irrelevant information is excluded and access to external expertise is often built in • Easily updated with the most current information • Allows for different levels of user knowledge 9
  10. 10. THE SHIFT IS HAPPENING NOW! The shift from traditional learning models to performance support is happening all around us. • YouTube videos on assembling a barbecue • GPS systems that direct us to the closest library • The “how do I get rid of the Babylon tool bar” query we type into Google. These are the “just-in-time” learning tools we all need to navigate an “infobese” world.
  11. 11. WHAT ARE YOU DOING TO HELP YOUR EMPLOYEES? It’s time to start providing “just-in-time” learning tools and supports in the workplace, because too much of the wrong information will: • dampen motivation • bog down productivity • frustrate and disengage • and hamper performance So nobody wins. On the other hand…
  13. 13. SOURCES AND REFERENCES S. Desrosiers and S. W. Harmon. Performance Support Systems for Education and Training: Could his be the Next Generation? Elearning Guild, Rosenberg, M.J. PhD. At the moment of need: the case for performance support. Alpert Sleight, D. What is Electronic Performance Support and What Isn't? Photos: commons, Joseph Fung, CEO, TribeHR
  14. 14. SOCIAL HR SOFTWARE FOR TODAY’S WORKPLACE Subscribe to the TribeHR blog for more on the evolving HR landscape. Start your Social HR journey today with a free trial 14