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I Am Knowledge Worker 2.0   Stephen Collins
Hear me roar                      acidlabs
Definitely not!
Who am I?
Who (and what) is
Knowledge Worker 2.0?
“... works primarily with information
or... develops and uses knowledge
in the workplace.”
       Peter Drucker, Landmarks of Tomorrow, 1959
Work has changed from...
making things...
to knowing things
BigCorp Pty Ltd




They’re here. And here. And here. And here. And here.
            Where they should be.
Content                                                                                        People


                                                                      Organisational
             Records                                                   Psychologist
             Manager


                                    Subject Experts                Information
                                                                     Architect
                        Researcher
                                                                                         HR Manager
                                                                Knowledge
                                                                 Manager
                                          Web Strategist
                                                                                        Organisational
    DBA                                                               Marketer          Development
                       Research                    Corporate                              Manager
                        Scientist                Comms Manager

                                                                                           Business
                         CIO                 Industry Analyst      CFO
                                                                                           Manager
                                                                            CEO
                                                                                       Project Manager
                        Software
                       Developer
                                                                            Business Analyst
                   Systems Analyst

                                    IT Manager             Web Developer
Technology                                                                                     Business
                                                  Original version by Patrick Lambe, Straits Knowledge
                               http://www.greenchameleon.com/gc/blog_detail/on_becoming_extinct/
Knowledge Worker 1.0 are
   forced to look like this
‣ limited location
‣ limited roles
‣ inside the wall
‣ stuck at a desk (and stuck using
 email and other standard tools)
‣ custodian of information
‣ knowledge as process
‣ uses rigid ways of organising
 information
Knowledge Worker 2.0
                 looks like this
‣ all over the organisation
‣ broad skills on a solid base
‣ not bound to one place
‣ connects with colleagues, peers and client
 community everywhere

‣ understands “the way we do things around
 here”

‣ uses many tools
‣ no particular age
‣ knowledgeable, interested, engaged,
 contributing

‣ shares and distributes information freely
Skills
Synthesizers
T-Shaped
Fuzzy
http://www.flickr.com/photos/geek4x4/237306157/




Which is not the same as this...
Bursty vs. Busy
“The burst economy, enabled by the
Web, works on innovation, flat
knowledge networks, and discontinuous
productivity.”
   Anne Truitt Zelenka, Web Worker Daily



 http://webworkerdaily.com/2007/04/19/busyness-vs-burst-why-corporate-web-workers-look-unproductive/
Creative
Innovative
Intellectually present
Not tied to a desk
Continuous Partial Attention
The world is my
water cooler (and
my meeting room)
“Networked, social-based
   opportunities are so explosive
   today that when we pursue them
   we’re flung forward at pace.”
            James Governor, RedMonk



http://www.redmonk.com/jgovernor/2007/04/17/hyper-productivity-and-information-saturation-economics/
Seeding the fertile mind
At enlightened, forward-thinking
companies, managers understand
the connection between learning,
innovation, and higher productivity
— in fact, employees at these
companies may even be
encouraged to spend time
learning and experimenting with
new technologies.”
      Joe McKendrick, FASTForward
     http://fastforwardblog.com/2007/04/16/enterprise-20s-productivity-perception-paradox/
Wide range of tools
“One of the most interesting things for
me about these classes has been
how often students bring up one
specific concern; that people who
use the new tools heavily — who post
frequently to an internal blog, edit the
corporate wiki a lot, or trade heavily
in the internal prediction market —
will be perceived as not spending
enough time on their ‘real’ jobs.”
             Prof. Andrew McAfee, HBS
   http://blog.hbs.edu/faculty/amcafee/index.php/faculty_amcafee_v3/the_pursuit_of_busyness/
Fail gloriously (and often)
Motivation?
Generation Y
Anyone. It’s situational.
How can I add value?
How do I get value?
Outta here...
Engagement
Community
Co-workers
Management
Clients and customers
Conversation
Culture
Aware
Share
Care
Learn
No walls
Authority from knowledge
        rather than power
Imagine

          http://www.flickr.com/photos/midnight_trucker/376653652/
Licensing




  http://creativecommons.org/licenses/by-nc-sa/3.0/




http://www.slideshare.net/trib
Like the cool pictures?
iStockphoto.com, LuckyOliver.com and Flickr
Stephen Collins

           trib@acidlabs.org
               skype: trib22
             +61 410 680722

        www.acidlabs.org
         twitter.com/trib
www.linkedin.com/in/stephencollins



    strategies, tools and processes to empower knowledge workers

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I Am Knowledge Worker 2.0