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IT Assessment Services.2011.1007.A

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The Capstone Service for ‘Due Diligence Assessments’ was designed and has been operationally successful in helping scores of other clients GAP, MAP and COST their approach to solving common IT technological challenges

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IT Assessment Services.2011.1007.A

  1. 1. Due Diligence for IT‘Reliable, repeatable IT benchmarking and maturity assessments’ October 2011 Version: MDS.Assessment.Services.2011.1007.A
  2. 2. The use of this document is subject to the following conditions and restrictions: ♦ This manual contains proprietary information belonging to Capstone Technology Solutions, LLC. ♦ Information in this document is subject to change without notice.Copyright © 2011 Capstone Technology Solutions. LLC. All rights reserved. The Capstone logo is a trademark of Capstone Technology Solutions, LLC. Other company and brand products and service names are trademarks or registered trademarks of their respective holders. 2
  3. 3. Table  of  Contents  The Business Problem ........................................................................................................................... 4  Business Value and benefit .................................................................................................................... 4  Current Challenges ................................................................................................................................ 5  Scope of Service .................................................................................................................................... 5  Why Capstone? ...................................................................................................................................... 6  The Capstone Methodology ................................................................................................................... 7  Approach ................................................................................................................................................ 8  Deliverables ........................................................................................................................................... 8  Business Value Benchmarks .................................................................................................................. 8  Benchmarking ........................................................................................................................................ 9  Benchmark Scorecard ............................................................................................................................ 9  Acceptance of Deliverables ................................................................................................................. 10  Pricing and Contact Information.......................................................................................................... 10   3
  4. 4. The Business ProblemIf your business decision process requires accurate, comprehensive information and detailsabout your distributed information technology systems to make critical decisions, read on. Ourunique process does these things and more, quickly and with minimum impact on your busy ITprofessionals.Document, measure, assess and benchmark your: 1. IT Architecture maturity; providing three levels of abstraction on more than 30 topical areas. 2. ITIL adoption, integration and effectiveness across your distributed infrastructure 3. Management and IT governance policy and effectiveness 4. Operational and process maturity 5. Disaster Recovery capabilities via 7 Tier analysis (RTO/RPO optional) 6. Storage Backup and recoveryBusiness Value and benefit 1. Actionable results 2. Quick execution and results 3. Low impact on your overcommitted IT resources 4. No system level tools required 5. Gaps are benchmarked1 need raised note 1 and remediation costs (optional) provided 6. Remediation map with business case provided 7. Staff and personnel ratings) 8. Easy to Understand via Executive dashboards1  Benchmarks  –  we  compare  and  rank  your  infrastructure  against  dozens  of  other  data  centers  in  all  major  industries  including  local  and  federal  government.   Copyright @2011 Capstone Technology Solutions, LLC 4
  5. 5. Current ChallengesThe Capstone Service for ‘Due Diligence Assessments’ was designed and has beenoperationally successful in helping scores of other clients GAP, MAP and COST theirapproach to solving these common IT technological challenges: 1. RTO/RPO is insufficient to meet business 2. Need to reduce costs (Capital and Operating) 3. IT has lost data within the last year 4. Recoverability is unknown or questionable 5. We are struggling with data growth 6. We are not meeting our compliance requirements 7. We need help with changing business requirements 8. Mergers and Acquisitions are big impacts 9. Virtualization has not yielded the results we expected 10. Tapeless is not meeting our requirements 11. Our backup architecture does not meet our SLAs 12. Our service levels don’t satisfy our clientsSco p e of ServiceDue Diligence assessments have several key factors that drive the effort and cost of the service.They include: 1. Number of data centers and their geography 2. Management structure(s) in place a. Centralized with one support and operational team b. Decentralized with multiple support and or operational teams 3. Technology focus a. Backup Recovery b. Server & virtualization c. Storage and replication d. Application deployment e. Disaster Recovery readiness 4. Common language(s) of the professionals a. English b. Spanish c. French d. Other Copyright @2011 Capstone Technology Solutions, LLC 5
  6. 6. Why Capstone?Scalable - our assessment process was developed in collaboration with one of the largestoutsource vendors in the industry. They struggled with Prioritizing Customer satisfactionissues while managing their huge base of distributed clients.Reliable and repeatable - our process is repeatable, reliable and highly extensible, havingbeen used with extremely large as well as quite small environments and infrastructures.Experience - our principle assessors range from 2 to 5 decades of experience and have ledengagements with some of the very largest private as well as governmental organizations. Wehave the confidence, experience, methods and tools to execute to your business need.The following chart illustrates the depth and breadth of our capabilities. Sector Customers Data Centers Automotive 1 1 Finance 8 41 Government 4 37 High Tech 8 30 Insurance 6 17 Manufacturing 6 34 Retail 2 2 Healthcare 6 186 Service 3 21 Telecom 6 23 Transportation 2 18 Grand Total 52 410 Copyright @2011 Capstone Technology Solutions, LLC 6
  7. 7. The Capstone MethodologyADIM – Assess, Design, Implement and Manage is our methodology, which is based onISO9000 and dozens of other industry standards and best practices. Methodology is always acircular path; one is never finished during the lifetime of a business application orinfrastructure element. The assessment collects documents and analyzes the current state. It is Assess the basis and foundation of activity for a solution, application or infrastructure element. e ag As an s A design is represented by a bill of materials (BOM), the detailed es Design M Configuration management Database CMDB, conceptual and detailed s drawings and the preliminary project plan. The implementation is the refinement and detailed completion of the Implement Project Plan and the expert execution of said plan. Outputs include   completed test and acceptance documentation. Im ISO 9000 n based pl si g em The management of a solution includes monitoring, operation, support De en Manage and remediation for the lifetime of the solution, application or t infrastructure element. Copyright @2011 Capstone Technology Solutions, LLC 7
  8. 8. ApproachOur approach is illustrated in the following drawing.Deliverables 1. Weekly or biweekly status calls 2. Project Management to schedule data collection 3. Detailed report 4. Sponsor review 5. Executive review 6. Executive presentationBusiness Value BenchmarksThe due diligence assessment methodology collects and organizes data about our Customer’sdata center, policy and process in an organized and structured way. The normalized methodswe use facilitate reliable statistical comparisons. This is done to accurately benchmark theresults from Sample Client to the results of other Customers where we have performed thesame type of work. The results of these benchmark comparisons are reliable and inherently Copyright @2011 Capstone Technology Solutions, LLC 8
  9. 9. valuable for decision and policy assessment.Our process will show your environment contrasted with the results of our base of scores otherclients, many with multiple data centers, giving us a statistically reliable basis of more than200 data center points upon which to compare.Our report on your data center will include data and analysis, wherein we contrast six sets ofdata for each of a number of over 40 technology categories. We plot: 1. The results of each of the data centers on the same scale as the base. 2. The average of the data centers on the same scale as the base. 3. The base maturity standard distribution curve. 4. The average for the base. 5. The industry peer maturity standard distribution curve. 6. The average for the industry peer.BenchmarkingThe following management benchmark analysis graphs are provided. The scope and objectivesof your assessment will drive the areas to be analyzed and reported on. The following listillustrates only a portion of the depth and breadth of our capabilities. The sample graphillustrates how we are able to visually demonstrate the maturity of process and practice for theindices below: 1. Data center maturity index 2. The storage service factors 3. The storage architecture summary 4. The storage management summary 5. Operational policy summary 6. Best practices deployment 7. Resilience to risk index 8. ILM readiness index 9. DR recovery and readiness 10. Service Level capabilitiesThus we provide reliable methodology comparing the maturity of the data centers with agrowing base of other data centers as well as comparison to other data centers in your peerindustry.Benchmark ScorecardThe following chart illustrates how one client actually rated in each of 9 different Assessmentdomains. Each score was contrasted by the average for each of ten different industries. Thischart is effective in communicating where significant competencies and GAPs exist within abusiness’ IT infrastructure. Copyright @2011 Capstone Technology Solutions, LLC 9
  10. 10. The above chart allows executive management to prioritize there IT expenditures according tothose technological and business areas that have the most risk and need from a neutralperspective. To aid the executive team in their decision making process, we can optionallyprovide a cost analysis of what it will take to close those gaps as well as provide yet anotheroption to quantify the business value and benefit for each of those areas.Acceptance of Deliverables During the project, regularly scheduled meetings and project reviews will be conducted toreview the status of project activities, progress toward completing project deliverables andservices and to confirm that Client expectations are being met. A “Letter of Acceptance” willbe provided to the Client to document the completion of project deliverables and services.Pricing a nd Contact InformationPricing for this service begins at $29,950 plus travel for a single location with fewer than 7interview requirements. For more complex infrastructures and environments our scopingguidelines mentioned above will assist us in providing a statement of work designed to providethe assessment required by your business situation.Please contact Capstone for further information and help: Capstone Technology Solutions, LLC 13762 Colorado Blvd., Suite 124-11 Thornton, CO 80602 303.280.0982 www.capstoneTS.com sales@capstonets.com   Copyright @2011 Capstone Technology Solutions, LLC 10

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