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Healthcare Solution
Services
DRAFT June 2012
Healthcare Solution Services
Office/Clinical
Assessment
EHR/EMR
Requirements
Definition
Backup and
Recovery
Process
Manage...
Healthcare Solution Services
Business
Development
EHR/EMR
Planning &
Selection
EHR Training
Implementation
Interfaces
Qual...
Healthcare Solution Services
• Meaningful use: of an electronic health record system. Under the economic stimulus plan
phy...
Healthcare Solution Services
Office/Clinical
Assessment
EHR/EMR
Requirements
Definition
Backup and
Recovery
Process
Manage...
Healthcare Solution Services
• Office/Clinical Assessment:
– Patient Scheduling
– Practice Management
– Prescription Order...
Healthcare Solution Services
Office/Clinical
Assessment
EHR/EMR
Requirements
Definition
Backup and
Recovery
Process
Manage...
Healthcare Solution Services
• Process Management:
– Define and Document Processes (Operations)
– Process Information Sour...
Healthcare Solution Services
Solutions Integration
Office/Clinical
Assessment
EHR/EMR
Requirements
Definition
Backup and
R...
Healthcare Solution Services
• Backup and Recovery:
– Business Continuity
– Recovery Management
• Recovery Point Objective...
Healthcare Solution Services
Solutions Integration
Office/Clinical
Assessment
EHR/EMR
Requirements
Definition
Backup and
R...
Healthcare Solution Services
• Recovery Assurance:
– Auxiliary Office Applications
– Auxiliary Office Technology and Data
...
Healthcare Solution Services
Solutions Integration
Office/Clinical
Assessment
EHR/EMR
Requirements
Definition
Backup and
R...
Healthcare Solution Services
• Strategic Planning:
– Mission, Goals and Objectives
– 2-5 year plan
– Health Insurance Exch...
Healthcare Solution Services
Solutions Integration
Office/Clinical
Assessment
EHR/EMR
Requirements
Definition
Backup and
R...
Healthcare Solution Services
• Security Encryption:
– Health Insurance Exchange (HIE)
– Security Audit
– Government Regula...
Healthcare Solution Services
Solutions Integration
Office/Clinical
Assessment
EHR/EMR
Requirements
Definition
Backup and
R...
Healthcare Solution Services
• Key Performance Indicators (KPI):
– Identify Performance Goals and
Objectives
– Define and ...
Healthcare Solution Services
Solutions Integration
Business
Development
EHR/EMR
Planning &
Selection
EHR Training
Implemen...
Healthcare Solution Services
• EHR EMR Planning and Selection:
– Define or validate Practice Goals and
Objectives
• List P...
Healthcare Solution Services
Solutions Integration
Business
Development
EHR/EMR
Planning &
Selection
EHR Training
Implemen...
Healthcare Solution Services
• EHR Training and Implementation:
– Project Management oversight
– Install WAN, Routers, Ptr...
Healthcare Solution Services
Solutions Integration
Business
Development
EHR/EMR
Planning &
Selection
EHR Training
Implemen...
Healthcare Solution Services
• Quality Improvement:
– Documentation and Validation of existing
process flows
– Process Inf...
Healthcare Solution Services
Solutions Integration
Business
Development
EHR/EMR
Planning &
Selection
EHR Training
Implemen...
Healthcare Solution Services
• Mobility:
– Define Mobility Requirements
– Identify Tech devices (lap tops, Smart
phones, I...
Appendix A: Practice Fusion EHR
• EHR Features
– Charting
– E-Prescribing*
– Labs*
– Scheduling
– Messaging
– Documents
– ...
Capstone Healthcare Service offering June 18.12 V3.2
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Capstone Healthcare Service offering June 18.12 V3.2

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Capstone Healthcare Service offering June 18.12 V3.2

  1. 1. Healthcare Solution Services DRAFT June 2012
  2. 2. Healthcare Solution Services Office/Clinical Assessment EHR/EMR Requirements Definition Backup and Recovery Process Management Business Analytics Security Encryption Strategic Planning Key Performance Indicators Recovery Assurance Business Development Solutions Integration
  3. 3. Healthcare Solution Services Business Development EHR/EMR Planning & Selection EHR Training Implementation Interfaces Quality Improvement HIE Implementation Mobility EMR/EHR Solutions Implementation Solutions Integration
  4. 4. Healthcare Solution Services • Meaningful use: of an electronic health record system. Under the economic stimulus plan physicians who implement EHRs and meet HHS "meaningful use" criteria starting in 2011 can qualify for HITECH incentives of $44,000 or more. Likewise, Medicare incentives of up to $63,000. • More productive practice management: Improve practice efficiency while increasing your team's security, productivity and quality of care. • Business Continuity: Nothing is more important that the backup and recovery of your Practice Data • Government Compliance Requirements: Many healthcare mandates over next two years. By 2015 non-compliance will begin receiving negative incentives. • An excellent Return On Investment (ROI). A Cost Benefit Analysis (CBA) will show the monetary benefits from improvements in efficiency and effectiveness. • Quality of Care: New studies point to the ability for EHR to improve patient quality of care. • Help Clinic/Practice decide what they want and need. jointly develop a series of integrated Solutions in support of the Strategic/Tactical plan.
  5. 5. Healthcare Solution Services Office/Clinical Assessment EHR/EMR Requirements Definition Backup and Recovery Process Management Business Analytics Security Encryption Strategic Planning Key Performance Indicators Recovery Assurance Business Development Solutions Integration
  6. 6. Healthcare Solution Services • Office/Clinical Assessment: – Patient Scheduling – Practice Management – Prescription Ordering Process – Office Billing – Patient Health Records – Health Information Exchange (HIE) – Lab Integration Work – Secure messaging – Medical Charting – Office Process Efficiency – Business Continuity
  7. 7. Healthcare Solution Services Office/Clinical Assessment EHR/EMR Requirements Definition Backup and Recovery Process Management Business Analytics Security Encryption Strategic Planning Key Performance Indicators Recovery Assurance Business Development Solutions Integration
  8. 8. Healthcare Solution Services • Process Management: – Define and Document Processes (Operations) – Process Information Source (Development) – Process Flow Architecture (Workflow) – Process Stage of Maturity (Strengths and Weaknesses) – Quality Factor – Total Quality Improvement (TQI) – Total Quality Management (TQM)
  9. 9. Healthcare Solution Services Solutions Integration Office/Clinical Assessment EHR/EMR Requirements Definition Backup and Recovery Process Management Business Analytics Security Encryption Strategic Planning Key Performance Indicators Recovery Assurance Business Development
  10. 10. Healthcare Solution Services • Backup and Recovery: – Business Continuity – Recovery Management • Recovery Point Objectives (RPO) • Recovery Time Objectives (RTO) – Business Data – Cloud Backup – Recovery Testing
  11. 11. Healthcare Solution Services Solutions Integration Office/Clinical Assessment EHR/EMR Requirements Definition Backup and Recovery Process Management Business Analytics Security Encryption Strategic Planning Key Performance Indicators Recovery Assurance Business Development
  12. 12. Healthcare Solution Services • Recovery Assurance: – Auxiliary Office Applications – Auxiliary Office Technology and Data – Computer Image – Recovery Management • Recovery Point Objectives (RPO) • Recovery Time Objectives (RTO) – Offsite Backup – Recovery Testing
  13. 13. Healthcare Solution Services Solutions Integration Office/Clinical Assessment EHR/EMR Requirements Definition Backup and Recovery Process Management Business Analytics Security Encryption Strategic Planning Key Performance Indicators Recovery Assurance Business Development
  14. 14. Healthcare Solution Services • Strategic Planning: – Mission, Goals and Objectives – 2-5 year plan – Health Insurance Exchange (HIE) – Service Oriented Architecture (SOA) – Process Redesign – Practice Growth Plans – Enterprise Architecture (EA) – 6 month to 2 year Tactical Planning
  15. 15. Healthcare Solution Services Solutions Integration Office/Clinical Assessment EHR/EMR Requirements Definition Backup and Recovery Process Management Business Analytics Security Encryption Strategic Planning Key Performance Indicators Recovery Assurance Business Development
  16. 16. Healthcare Solution Services • Security Encryption: – Health Insurance Exchange (HIE) – Security Audit – Government Regulations and Compliance • Health Information Privacy Act (HIPAA) – Electronic Protected Health Information (EPHI) – Protected Health Information (PHI) • Payment Card Industry (PCI) Data Security Standard (DSS) • Gramm–Leach–Bliley Act (GLBA)
  17. 17. Healthcare Solution Services Solutions Integration Office/Clinical Assessment EHR/EMR Requirements Definition Backup and Recovery Process Management Business Analytics Security Encryption Strategic Planning Key Performance Indicators Recovery Assurance Business Development
  18. 18. Healthcare Solution Services • Key Performance Indicators (KPI): – Identify Performance Goals and Objectives – Define and Document KPI’s for G&O – Establish Meaningful Reports – Publish daily, weekly and monthly trend reports – Run Exception reports – Define and Document Critical Success Factors (CSF)
  19. 19. Healthcare Solution Services Solutions Integration Business Development EHR/EMR Planning & Selection EHR Training Implementation Interfaces Quality Improvement HIE Implementation Mobility
  20. 20. Healthcare Solution Services • EHR EMR Planning and Selection: – Define or validate Practice Goals and Objectives • List Practice Requirements – Define and Document desired EHR EMR features and functions • Feature/Function Comparative Matrix • Quantify Monetary IT and Business Benefits – Define future practice strategy and requirements – EHR Systems Comparisons by function • Based on defined Practice requirements – Cost Benefit Analysis (CBA) – Make Final Selection
  21. 21. Healthcare Solution Services Solutions Integration Business Development EHR/EMR Planning & Selection EHR Training Implementation Interfaces Quality Improvement HIE Implementation Mobility
  22. 22. Healthcare Solution Services • EHR Training and Implementation: – Project Management oversight – Install WAN, Routers, Ptrs, Laptop, Scanner, etc, as Req. – Hands on training sessions – On-sight and/or phone support – All EHR features and functions covered – One-on-One, as required, with front office, back office, providers, staff, etc. – Provide Guidance with implementation – Assistance with Practice Set-up – Assistance with Implementing Appendix “A” initiatives
  23. 23. Healthcare Solution Services Solutions Integration Business Development EHR/EMR Planning & Selection EHR Training Implementation Interfaces Quality Improvement HIE Implementation Mobility
  24. 24. Healthcare Solution Services • Quality Improvement: – Documentation and Validation of existing process flows – Process Infrastructure Maturity Assessment – User EHR/EMR to improve process Efficiency – Security • Health Information Exchange (HIE): – Patient Records – Hospital Records – Insurance Records – State Requirements – Etc.
  25. 25. Healthcare Solution Services Solutions Integration Business Development EHR/EMR Planning & Selection EHR Training Implementation Interfaces Quality Improvement HIE Implementation Mobility
  26. 26. Healthcare Solution Services • Mobility: – Define Mobility Requirements – Identify Tech devices (lap tops, Smart phones, I Pad, Tablets, Etc.) – Security Policies and Procedures • Interfaces: – Identify Source/Target Processes – Define compatibility Requirements – Exchange Translation – Options Available in the Marketplace
  27. 27. Appendix A: Practice Fusion EHR • EHR Features – Charting – E-Prescribing* – Labs* – Scheduling – Messaging – Documents – Reporting – Billing • E-Prescribing* • Medical Charting • Scheduling • Referral Letters • Lab Integration* • Patient Management • Clinical Collaboration • Medical Documents • Reporting • Secure Messaging • Medical Billing • Patient Health Records – Health Information Exchange (HIE) • Health Insurance Exchange • EMR Integration & API • Mobile EMR • Unlimited Support

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