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Web 2.x Training for Customers & Staff


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Presented by Beth Tribe, Michael Sauers & Bobbi Newman @ Computers in Libraries 2009 on 30 March 2009.

Published in: Technology, Business
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Web 2.x Training for Customers & Staff

  1. 1. Web 2.x Training for Customers & Staff Beth Tribe Michael Sauers Bobbi Newman
  2. 2. about so can Customers and Web 2.0
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  9. 9. Photo Sharing Social Networking Music Sharing
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  15. 16. trees green, green trees city street cars umbrella rain summer wet reflection stores signs person, person walking puddle urban
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  17. 19. Beth Tribe Coordinator of Software Support and Training Howard County Library [email_address] [email_address]
  18. 20. Computers in Libraries 2009 31 March 2009 Wrap-Up Staff and Web 2.0
  19. 21. Nebraska Learns 2.0 23 Things - 16 Weeks 15 CE Credits - 9 MP3 Players
  20. 22. Vital Statistics <ul><li>blogs created by participants: 165 </li></ul><ul><li>blog posts by participants: >2383 </li></ul><ul><li>comments left on the blog: 2257 </li></ul><ul><li>e-mails sent amongst NLC staff: 345 </li></ul><ul><li>Participants who finished: 83 </li></ul>
  21. 23. “ This discovery program also &quot;forced&quot; me to try things I probably never would have used before. I tweeted! I added to a wiki! I was at a library board meeting 2 weeks ago and we were discussing slide show presentations for some reason.... One of our board members said that slide show presentations were so hard to transport from computer to computer because they take up so much space blah, blah, blah.... I told them about SlideShare!” ― To the Library…. and Beyond!
  22. 24. “ I know of an 82 yr. old retired veterinarian who bought a Kindle. He loves it and is proud of his tech suaveness. He downloads everything he reads even though he can’t download here in Gordon and must drive west about 20 miles to get reception.” ― Dawn Weber, Gordon, NE
  23. 25. “ It's gotten me thinking about going back to school and getting an MLS. I don't know for certain that I'm ready to make that leap yet, but I feel much closer to it than ever before.” - Anj
  24. 26. “ I just briefly mentioned this to one of my 13-year-olds who asked me what I was doing. His immediate response was: 'It would be perfect for the library because there are so many &quot;how-to&quot; YouTubes. Ones that explain all kinds of ways to make things and how things work, and experiments you can learn from.'” - Denise's Learning Experience
  25. 27. “ And now, when watching tv (Brothers and Sisters last week) when they mention Twitter, I can actually say &quot;I have done that!&quot;.” - bksrgr8
  26. 28. “ When I first started this class I was really nervous. . . . Upon completing each ‘Thing’ my confidence grew. Before long I could hardly wait to learn the next ‘Thing.’” – VC’s Blog “ I can’t even begin to explain the amount of confidence you have given me in the world of technology” – bksrgr8
  27. 29. “ I really enjoyed the feeling of community we created here. . .” – To the Library… And Beyond! “ Tackling the question of take-aways – Wow, I feel more connected to other library people through reading their blog posts, profiles, etc. . . . . I want to meet some of these bloggers that I only know through their blog names.” – Dancing Thoughts from Cranefarm “ As a learning tool, this has been awesome – I have seen so much interaction and mutual assistance among my staff during our journey to Thing #23.” – hplmeanderings
  28. 30. “ Web technology as far as software is concerned is becoming fascinating for me. The more I learn, the more I want to learn. Once I'm homebound these technologies will allow me to communicate in another way other than just the telephone. Taking this course was probably one of my wife's better ideas!” - 1pigeonracer
  29. 31. What did we learn?
  30. 33. Thanks! Michael Sauers Technology Innovation Librarian Nebraska Library Commission [email_address]
  31. 35. Training staff was a no brainier
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  35. 42. What happened next?
  36. 43. One staff member and his daughter co-produce a weekly podcast
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  38. 46. The road goes on forever
  39. 47. Taking Training to the Masses
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  43. 59. Success!
  44. 60. Bobbi L. Newman Digital Services Librarian
  45. 61. Questions?