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What is UX? 
User experience is 
how someone feels 
when using a 
product or 
service. 
http://www.flickr.com/photos/36993...
What they want 
http://www.flickr.com/photos/73207064@N00/404319562/
What they get 
http://www.flickr.com/photos/83955435@N00/638393901/
What do you 
think your 
users want? 
http://www.flickr.com/photos/32595872@N02/4195880838/
Have you 
asked 
them? 
http://www.flickr.com/photos/73645804@N00/1431384410/
What are they actually doing? 
http://www.flickr.com/photos/55046645@N00/314989744/
Principle of Least Effort 
[Zipf's Law] 
https://www.flickr.com/photos/spackletoe/90811910
What do 
your patrons 
want? 
https://www.flickr.com/photos/a2gemma/1448178195
http://www.flickr.com/photos/77144005@N00/24986220/ 
Signs, signs, 
everywhere 
are signs!
How would 
you describe 
your library’s 
signage? 
https://www.flickr.com/photos/a2gemma/1448178195
Physical 
Layout 
http://www.flickr.com/photos/libraryman/414960752/
http://www.flickr.com/photos/douglascountylibraries/7726155664/
http://www.flickr.com/photos/jsyk/8497974727/
Books Circulated from 
One Section of Shelves 
18 
29 
18 
28 
16 
13 
5 
Top 
Row 2 
Row 3 
Row 4 
Row 5 
Row 6 
Bottom 
...
Shelves just inside the door circulate 24% more 
books than shelves 15 feet inside the door. 
(98) (74) 
Shaw, 1938
https://www.flickr.com/photos/vladocar/3273456654/
https://www.flickr.com/photos/53795104@N00/6339701038/
https://www.flickr.com/photos/cevincat/1174631634
https://www.flickr.com/photos/abhi_ryan/2476059942
https://www.flickr.com/photos/dafnecholet/5374200948/
https://www.flickr.com/photos/ppl_ri_images/4019188259/
https://www.flickr.com/photos/h-k-d/4291413264/
https://www.flickr.com/photos/ben_grey/4380871348
Should there be an app for that?
Responsive Web Design 
One design, 
multiple platforms
Personas 
• Personas are representative 
of larger groups with 
detailed attributes to enable 
a focused approach to 
usab...
Persona #1: Ethel 
• 65 years old 
• Has been the town librarian 
since 1968 
• Generally afraid of computers 
• Library d...
Persona #2: Joan 
• 52 years old 
• Empty-nester who’s been with 
the library since her kids left 
home 15 years ago 
• Us...
Persona #3: Amy 
• 35 years old 
• Has been with the library for 
five years 
• Completely comfortable with 
computers 
• ...
Needs Assessment 
Users 
• No coding required but 
available 
• No back-end updating needed 
• Simple to use, but powerful...
So, what 
can you 
do in your 
library? 
https://www.flickr.com/photos/86979666@N00/7623744452/
weaveux.org
walkingpaper.org
uxmag.com
Laura Johnson 
laura.johnson@nebraska.gov 
Michael Sauers 
michael.sauers@nebraska.gov 
http://travlinlibrarian.info 
http...
Library UX (NEFLIN 13 November 2014)
Library UX (NEFLIN 13 November 2014)
Library UX (NEFLIN 13 November 2014)
Library UX (NEFLIN 13 November 2014)
Library UX (NEFLIN 13 November 2014)
Library UX (NEFLIN 13 November 2014)
Library UX (NEFLIN 13 November 2014)
Library UX (NEFLIN 13 November 2014)
Library UX (NEFLIN 13 November 2014)
Library UX (NEFLIN 13 November 2014)
Library UX (NEFLIN 13 November 2014)
Library UX (NEFLIN 13 November 2014)
Library UX (NEFLIN 13 November 2014)
Library UX (NEFLIN 13 November 2014)
Library UX (NEFLIN 13 November 2014)
Library UX (NEFLIN 13 November 2014)
Library UX (NEFLIN 13 November 2014)
Library UX (NEFLIN 13 November 2014)
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Library UX (NEFLIN 13 November 2014)

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Presented with Laura Johnson for the Northeast Florida Library Information Network (NEFLIN) on 13 November 2014.

Published in: Design

Library UX (NEFLIN 13 November 2014)

  1. 1. What is UX? User experience is how someone feels when using a product or service. http://www.flickr.com/photos/36993742@N00/4773946797/
  2. 2. What they want http://www.flickr.com/photos/73207064@N00/404319562/
  3. 3. What they get http://www.flickr.com/photos/83955435@N00/638393901/
  4. 4. What do you think your users want? http://www.flickr.com/photos/32595872@N02/4195880838/
  5. 5. Have you asked them? http://www.flickr.com/photos/73645804@N00/1431384410/
  6. 6. What are they actually doing? http://www.flickr.com/photos/55046645@N00/314989744/
  7. 7. Principle of Least Effort [Zipf's Law] https://www.flickr.com/photos/spackletoe/90811910
  8. 8. What do your patrons want? https://www.flickr.com/photos/a2gemma/1448178195
  9. 9. http://www.flickr.com/photos/77144005@N00/24986220/ Signs, signs, everywhere are signs!
  10. 10. How would you describe your library’s signage? https://www.flickr.com/photos/a2gemma/1448178195
  11. 11. Physical Layout http://www.flickr.com/photos/libraryman/414960752/
  12. 12. http://www.flickr.com/photos/douglascountylibraries/7726155664/
  13. 13. http://www.flickr.com/photos/jsyk/8497974727/
  14. 14. Books Circulated from One Section of Shelves 18 29 18 28 16 13 5 Top Row 2 Row 3 Row 4 Row 5 Row 6 Bottom Source: “The Influence of sloping shelves on book circulation” by Ralph R. Shaw, The Library Quarterly, Vol. 8, No. 4, October 1938, pp. 480-490.
  15. 15. Shelves just inside the door circulate 24% more books than shelves 15 feet inside the door. (98) (74) Shaw, 1938
  16. 16. https://www.flickr.com/photos/vladocar/3273456654/
  17. 17. https://www.flickr.com/photos/53795104@N00/6339701038/
  18. 18. https://www.flickr.com/photos/cevincat/1174631634
  19. 19. https://www.flickr.com/photos/abhi_ryan/2476059942
  20. 20. https://www.flickr.com/photos/dafnecholet/5374200948/
  21. 21. https://www.flickr.com/photos/ppl_ri_images/4019188259/
  22. 22. https://www.flickr.com/photos/h-k-d/4291413264/
  23. 23. https://www.flickr.com/photos/ben_grey/4380871348
  24. 24. Should there be an app for that?
  25. 25. Responsive Web Design One design, multiple platforms
  26. 26. Personas • Personas are representative of larger groups with detailed attributes to enable a focused approach to usability and design. • Personas are representatives, defined with “significant rigor and precision”, and built on a combination of assumptive reasoning and data, which allows for focusing requirements. (http://www.prescientdigital.com/articles/strategic-design/ focusing-on-your-website-user-by-developing-personas)
  27. 27. Persona #1: Ethel • 65 years old • Has been the town librarian since 1968 • Generally afraid of computers • Library does not have a Web presence • Staff all says that the library needs a Web site • Patrons keep asking if there is a Web site • Writes a weekly column for the town paper about the library http://www.flickr.com/photos/chelmsfordpubliclibrary/3542465095/
  28. 28. Persona #2: Joan • 52 years old • Empty-nester who’s been with the library since her kids left home 15 years ago • Uses Facebook and e-mail to see pictures of the grandchildren • Comfortable with helping patrons with the basics of Word and Excel • No Web design experience • The library has a page on the town’s Web site that the library has no control over • Wants the library to move into the 21st century http://www.flickr.com/photos/shankbone/6224521826/
  29. 29. Persona #3: Amy • 35 years old • Has been with the library for five years • Completely comfortable with computers • Used to work for a library technology vendor • Has Web design experience • Wants to take the library’s Web site from a “hand-coded monster” to an easy-to-update CMS • Once she gets the new site up and running she will train additional staff on how to contribute content including audio and video
  30. 30. Needs Assessment Users • No coding required but available • No back-end updating needed • Simple to use, but powerful for advanced users • Good technical support both from NLC and other sources Back-end people • Easy installation • Easy upgrades • Low server overhead
  31. 31. So, what can you do in your library? https://www.flickr.com/photos/86979666@N00/7623744452/
  32. 32. weaveux.org
  33. 33. walkingpaper.org
  34. 34. uxmag.com
  35. 35. Laura Johnson laura.johnson@nebraska.gov Michael Sauers michael.sauers@nebraska.gov http://travlinlibrarian.info https://www.flickr.com/photos/jenosaur/4051305996/

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