Blocking: Disagreeing with everything that is proposed.\nDominating: Trying to run the group by ordering, shutting out others, and insisting on one's own way.\nClowning: Making unproductive jokes and diverting the group from the task.\nWithdrawing: Being silent in meetings, not contributing, not helping with the work, not attending meetings.\n
Smile: conveys positive emphasis, attractive, puts people at ease\nShare: your strengths, weakness, needs, resources, what&#x2019;s useful to them\nSuggest: offering, as opposed to arguing; possibilities\nThink: critical thinking with tact\nVolunteer: contribute at least your share to resources, time, effort, etc.\nAsk: bring other people into the conversation\n
You-Attitude in Conflict Resolution\n
Planning the Work and the Document\nComposing the Drafts\nRevising the Document\nEditing and Proofreading the Document\n
Allow time to discuss problems and find solutions.\nGet to know group members.\nBe a responsible group member.\nBe aware of differences in seeing things and expressing ideas.\nRemember that oral agreement may not lead to a strong written document.\n
\nGroupthink occurs when members of a group place such a high value on consensus that they punish dissenting voices.\n\n
\nAvoid you statements when expressing your own feelings during conflict. Instead, use I statements so that the statements feel less like a personal attack. \n\n
Allowing time to discuss problems and find solutions.\nGetting to know group members.\nBeing a responsible group member.\nBeing aware of differences in seeing things and expressing ideas.\nRemembering that oral agreement may not lead to a strong written document.\n
Module 18 - Lecture
Working and Writing in TeamsModule 18Date
Members of successful teams...✤ Seek information and opinions.✤ Give information and opinions.✤ Summarize.✤ Evaluate.✤ Coordinate.
Members of enjoyable teams...✤ Encourage participation.✤ Relieve tensions.✤ Check feelings.✤ Solve interpersonal problems.✤ Listen actively.
Negative Behaviors in a Group✤ Blocking✤ Dominating✤ Clowning✤ Withdrawing
Type of Leadership in Groups✤ Informational✤ Interpersonal✤ Procedural
Leading without Arrogance...✤ Smile✤ Share✤ Suggest✤ Think✤ Volunteer✤ Ask
Characteristics of SuccessfulGroups...✤ Setting clear deadlines, scheduling frequent meetings, and dealing directly with conﬂict.✤ Listening to criticism and making important decisions together.
Groupthink✤ the tendency for groups to put such a high premium on agreement that they directly or indirectly punish dissent.
How to avoid Groupthink✤ Consciously search for additional alternatives.✤ Test assumptions.✤ Encrouage disagreement and protect the right of people in a group to disagree.
Responding to Group Problems...✤ Make sure that the people involved really disagree.✤ Check to see that everyone’s information is correct.✤ Discover the needs each person is trying to meet.✤ Search for alternatives.✤ Repair bad feelings.
Effective Responses to Criticism...✤ Paraphrasing.✤ Checking for feelings.✤ Checking inferences.✤ Buying time with limited agreement.
You-Attitude in ConflictResolution...✤ What do you think of our text’s discussion of you-attitude in conﬂict resolution on page 325?✤ What do you think of the examples they offer?
Stages of Collaborative Writing...✤ Planning✤ Composing✤ Revising✤ Editing and Proofreading
More tips for a successful group...✤ Extra time.✤ Familiarity.✤ Responsibility.✤ Sensitivity.✤ Written agreement is better than oral agreement.