Blue Badge Improvement Service


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  • Notes Introduce self and support Timing 40 minutes plus questions Housekeeping
  • Blue Badge Improvement Service

    1. 1. 29 June 2011 Blue Badge Improvement Service (BBIS)
    2. 2. Bill Brash Transport Scotland
    3. 3. Introductions <ul><li>Bill Brash Transport Scotland </li></ul><ul><li>Sally Kendall Department for Transport </li></ul><ul><li>Sue Holloway Northgate Public Services </li></ul><ul><li>Nigel Blair Northgate Public Services </li></ul><ul><li>Simon Jarvis Payne Security </li></ul>
    4. 4. Objectives for the day <ul><li>Explain the Reform of the Blue Badge Scheme </li></ul><ul><li>Explain what the BBIS is and how it will work </li></ul><ul><li>Introduce DfT, Northgate Public Services & Payne Security </li></ul><ul><li>Clarify what the BBIS will mean for you </li></ul><ul><li>Introduce the new badge </li></ul><ul><li>Future engagement and communication </li></ul>
    5. 5. Agenda Time Item Lead 10.30 Arrival & Coffee 11.00 Introduction Bill & Sally Overview of BBIS Sue & Nigel Badge Design / Production Simon Q & A All 13.00 Lunch Questions for you Sue Engagement and Next Steps Sue & Nigel 15.00 Wrap up & Close Bill NB opportunity for informal Q&A till 4pm
    6. 6. Why Review the Blue Badge scheme? <ul><li>270,304 Blue Badges issued in Scotland in 2009-10 </li></ul><ul><li>Around 100% increase since 1997 </li></ul><ul><li>Current system unsustainable </li></ul><ul><li>Widespread abuse, fraud and misuse </li></ul><ul><li>Inconsistent application of eligibility criteria </li></ul><ul><li>Inefficient administration </li></ul><ul><li>Operational difficulties with enforcement </li></ul>
    7. 7. Review <ul><li>Disabled Persons’ Parking Places (Scotland) Act 2009 </li></ul><ul><li>Liaison with DfT and Welsh Government on their reviews </li></ul><ul><li>Establishment of Blue Badge Reform Working Group in June 2009: </li></ul><ul><ul><li>Local Authorities; </li></ul></ul><ul><ul><li>NHS; </li></ul></ul><ul><ul><li>British Parking Association; </li></ul></ul><ul><ul><li>College of Occupational Therapists; and </li></ul></ul><ul><ul><li>Mobility & Access Committee for Scotland </li></ul></ul><ul><li>Issued questionnaire to LAs </li></ul>
    8. 8. Blue Badge Reform Consultation <ul><li>Consulted on 6 major areas: </li></ul><ul><li>Eligibility Criteria </li></ul><ul><li>Eligibility Assessments </li></ul><ul><li>Enforcement </li></ul><ul><li>Badge Design & Security </li></ul><ul><li>Administration </li></ul><ul><li>Organisational Badges </li></ul><ul><li>Concessions </li></ul>
    9. 9. What Has Happened Since? <ul><li>Consultation Analysis Report published </li></ul><ul><li>Secondary Legislation </li></ul><ul><li>New Blue Badge Leaflet </li></ul><ul><li>Scottish Ministers agreed to work with DfT & Welsh Government on BBIS and new Badge Design. </li></ul><ul><li>Still to Come </li></ul><ul><li>A ‘Code of Practice’ for Local Authorities </li></ul><ul><li>New individual and Organisational Badges </li></ul><ul><li>Primary Legislation </li></ul><ul><li>BBIS </li></ul>
    10. 10. Sally Kendall Department for Transport
    11. 11. Consultation <ul><li>DfT has been working on detailed reforms of the Blue Badge scheme in England since 2008 </li></ul><ul><li>The Government announced its reform programme for England in February 2011 </li></ul><ul><li>Commitment remains to fundamentally reform the scheme </li></ul><ul><li>Aims are: </li></ul><ul><ul><li>Improved and effective prevention of abuse and enforcement </li></ul></ul><ul><ul><li>To ensure fair allocation of badges to those most in need </li></ul></ul><ul><ul><li>To deliver efficiency savings and improved customer services </li></ul></ul>
    12. 12. Process <ul><li>Over 90% of responses to 2008 consultation wanted data-sharing scheme and new badge design </li></ul><ul><li>In 2009, DfT began detailed work with LAs and others to explore options for these projects </li></ul><ul><li>Research commissioned, including detailed survey of existing LA systems and potential security features for badge </li></ul><ul><li>Preferred option emerged towards end 2009 </li></ul><ul><li>Three workshops held with almost 200 LA representatives at end 2009/early 2010 </li></ul><ul><li>Enabled further refinement of preferred option/solution and key features needed on new badge </li></ul>
    13. 13. Key outcomes for the project <ul><li>LAs wanted solution to: </li></ul><ul><li>support local flexibility and variation where possible </li></ul><ul><li>design out potential for fraud at every opportunity </li></ul><ul><li>include some degree of standardisation to enable data sharing </li></ul><ul><li>avoid need for individual LAs to make own investments </li></ul><ul><li>maximise potential for economies of scale and efficiency savings </li></ul><ul><li>make best use of existing investments in GCSx/GSx </li></ul><ul><li>control potential costs </li></ul><ul><li>ensure data protection and data privacy were fully integrated </li></ul>
    14. 14. Delivering the outcomes <ul><li>DfT developed high-level Statement of Requirement on this basis, and solution now known as BBIS </li></ul><ul><li>Scottish and Welsh Governments came on-board </li></ul><ul><li>Continued to discuss some aspects informally with LA contacts, e.g. development of on-line application form </li></ul><ul><li>Developed innovative funding mechanism for project </li></ul><ul><li>Obtained necessary Government clearances </li></ul><ul><li>Competitive procurement exercise undertaken in early 2011 </li></ul><ul><li>Contract awarded in early May 2011 </li></ul><ul><li>Secondary legislation to be laid in Autumn in England and Scotland 2011 to implement new badge design </li></ul>
    15. 15. Bill Brash Transport Scotland
    16. 16. What is BBIS? A better high quality secure badge A GB database to help combat fraud A system for easy badge requests Integration with existing systems An online form & payment facility A national helpline A secure network BBIS Unit for core & opt in services
    17. 17. Scottish Government’s Role <ul><li>Scottish Government’s role: </li></ul><ul><ul><li>Work with DfT & Welsh Government in facilitating the project </li></ul></ul><ul><ul><li>helping to agree common standards </li></ul></ul><ul><ul><li>overseeing delivery </li></ul></ul><ul><ul><li>contract monitoring </li></ul></ul><ul><ul><li>making legislation </li></ul></ul><ul><li>BBIS is of key importance to delivery of Blue Badge reforms. It is a tool to be used by LAs to: </li></ul><ul><ul><li>help with administration and enforcement </li></ul></ul><ul><ul><li>ensure new badge design is implemented at lowest cost </li></ul></ul><ul><ul><li>build a platform for the future </li></ul></ul>
    18. 18. LA responsibility <ul><li>LAs will remain responsible for: </li></ul><ul><ul><li>local administration and enforcement of the scheme </li></ul></ul><ul><ul><li>making decisions on who should be given a badge </li></ul></ul><ul><ul><li>carrying out residency and identity checks </li></ul></ul><ul><ul><li>setting the fee to be charged locally </li></ul></ul><ul><ul><li>dealing with on-line, paper-based or telephone applications </li></ul></ul><ul><ul><li>etc. </li></ul></ul><ul><li>LAs will also remain, as now, data owners under the terms of the Data Protection Act </li></ul>
    19. 19. Summary <ul><li>Working together will deliver maximum benefits </li></ul><ul><li>Go-live will be 1 January 2012 </li></ul><ul><ul><li>Existing contract with The Stationery Office expires </li></ul></ul><ul><ul><li>31 December 2011 </li></ul></ul><ul><ul><li>From 1 January 2012, LAs will only legally be able to issue the new-style badge to all new applicants, renewals and replacements </li></ul></ul><ul><li>This is the first genuine opportunity in over 40 years to make fundamental changes to a scheme that is a vital lifeline for over ¼ million severely disabled people </li></ul><ul><li>Your support is essential to deliver the change </li></ul><ul><li>We will not be discussing other aspects of the reforms today </li></ul>
    20. 20. Sue Holloway Nigel Blair Northgate Public Services
    21. 21. <ul><li>10,000 staff, 48 major offices </li></ul><ul><li>Over 95% of local authorities </li></ul><ul><li>Every police force </li></ul><ul><li>Systems in every NHS hospital through national programmes </li></ul><ul><li>Half of all fire brigades and ambulance trusts </li></ul><ul><li>Central Government </li></ul><ul><li>World leading provider of secure solutions </li></ul><ul><li>National ID documents and components for more than 40 countries (protecting 250m million passports alone) </li></ul>Northgate & Payne Security “ Real know-how and hands-on operational experience”
    22. 22. LA Synergies
    23. 23. What is BBIS? A better high quality secure badge A GB database to help combat fraud A system for easy badge requests Integration with existing systems An online form & payment facility A national helpline A secure network BBIS Unit for core & opt in services
    24. 24. Core BBIS Components & Processes Initial Enquiries Support Service A national helpline. Providing first level support to the public on Blue Badge enquiries and signposting to the appropriate LA Data Sharing System (DSS) A computer system that houses the national database and the means for handling applications, badge requests and enforcement enquiries Badge Request LA staff can enter key details required for badge production Integration A standard mechanism for integration with existing issuing and enforcement systems
    25. 25. Core BBIS Components & Processes New applications / renewals/ changes in circumstance can be submitted on-line by members of the public. Once submitted (or saved for future completion), the applicant will be given a unique reference number. This can be used when completing the application or for tracking submitted forms. Photos can be uploaded on-line OR sent to the LA along with other required supporting documentation. Once submitted, details will be stored on the national database. LAs will be alerted and form details can be imported into their back office system for assessment. On Line Payments The public can make a payment as part of their on-line application. Payments will only be processed once the LA has approved application and submitted a badge request. LA staff can use the same payment facility when dealing with applicants in person or on the phone. F On Line Form
    26. 26. Core BBIS Components & Processes Photos Photos are mandatory for most applications. Loaded by LA staff or public (restricted by size & type of image) Passport photo standards apply, verification required A secure network System delivered through GCSx network, fully in compliance with Government standards, Data Protection etc. LAs need to be GCSx ready in order to make badge requests Delivery Badges will be despatched by 2 nd class post. They can be delivered to the badge holders address or to the LA (latter is considered best practice as it allows for a photo / identification check to be conducted) Renewals Northgate will issue a renewal letter branded for each LA when the new blue badge expires. The date of renewal letter is determined by an LA set parameter
    27. 27. Core BBIS Components & Processes Mobile Enforcement Officers Enforcement A secure web service allows enforcement officers appropriate secure 2-way access with the national database via a smartphone or desk-top PC No charge will be made to enforcement authorities for the web service they use for making enforcement checks.
    28. 28. Numbering National Badge Reference 0957X1215 AB345H 1 16 digits PERSON 1 1 to 9 Issue Number 1 digit AB345H Unique Badge Reference Base 20 Alpha Numeric 6 digits 1215 MM YY Expiry Month 4 digits X X/Y Gender 1 digit 0957 MM YY Month of Birth 4 digits Only reference needed for enforcement, querying etc. 1 1 to 9 Issue Number 1 digit AB345H Unique Badge Reference Base 20 Alpha Numeric 6 digits 1215 MM YY Expiry Month 4 digits O O (for Organisation) Identifier 1 digit National Badge Reference O1215 AB345H 1 12 digits ORGANISATION
    29. 29. BBIS Price List – Core Services Fixed price for the next 5 years On-line form and payment facility A new national helpline and eligibility service A standard mechanism for integration with existing systems All delivered over Government standard secure network A high quality secure badge at a nationally negotiated price & SLA A database to deliver a GB service and help combat fraud An on-line application for badges requests and system management No capital outlay for the DfT or LAs Delivery of Badge & Renewal (2 nd class post) Clock & Leaflet
    30. 30. BBIS Price List – Optional Extras <ul><li>Alternative pouch clock format + 25p </li></ul><ul><ul><li>Badge & Clock housed in pouch wallet </li></ul></ul><ul><li>Fast track (by recorded delivery) + £2.45 </li></ul><ul><li>Various secure delivery options </li></ul><ul><li>Replacement / Stock items (sold in bundles of 50 plus P+P) </li></ul><ul><ul><li>Clocks </li></ul></ul><ul><ul><li>Leaflets </li></ul></ul><ul><li>Other options subject to individual discussion </li></ul>Prices exclude VAT
    31. 31. Opt In BBIS Components & Processes Optional Services Northgate have been asked to provide 2 additional, opt in services where Northgate will upload details from paper application forms and update details on behalf of LAs Data Entry Support Service Details Update Support Service
    32. 32. BBIS Price List – Opt In Services Data Entry Support Service Details Update Support Service Indicative price per application based on up-take by 50% of LAs Indicative price per change based on up-take by 50% of LAs
    33. 33. Building on our experience……. Proven Local Government Applications Insolvency Service DSS
    34. 34. Data Sharing System - Features Search Preferences Admin / Set Up Task Manager
    35. 35. Data Sharing System - Features On Line Application Expandable Details Mobile
    36. 36. Simon Jarvis Payne Security
    37. 37. The New Badge <ul><li>New badge – issued from 1 st January 2012 </li></ul><ul><li>Completely new security design - resistant to forgery, copying and alteration </li></ul><ul><li>Produced with specialised manufacturing equipment - Payne Security </li></ul><ul><li>Manufacture, personalisation and distribution from a single secure facility – not a locally assembled document </li></ul><ul><li>Potential to upgradable in the future (e.g. to smart technology) </li></ul><ul><li>Next slides provide an overview of new badge and fulfilment approach </li></ul>
    38. 38. New Badge “Look & Feel” <ul><li>Durable PVC construction </li></ul><ul><li>Large format 148mm X 106mm </li></ul><ul><li>Comprehensive range of new security features </li></ul><ul><li>Actual design will be released nearer to launch </li></ul>Representation only
    39. 39. Fused PVC Construction Clear PVC Shell Printed Core Layer (Front) Clear PVC Shell Printed Core Layer (Back) <ul><li>Locks data into single fused plastic sheet </li></ul>
    40. 40. Security Print <ul><li>True security print – as used in passports / other national security documents </li></ul><ul><li>Specialist high security software exclusive to recognised security printers </li></ul><ul><li>Selected security inks only available to restricted providers </li></ul>
    41. 41. Security Print
    42. 42. Hologram <ul><li>Large format high security hologram </li></ul><ul><li>Distinctive image changing features - easy recognition </li></ul><ul><li>Other hidden features only visible on detailed inspection </li></ul><ul><li>Fused onto badge </li></ul><ul><li>Impossible to scan to copy </li></ul>
    43. 43. Tactile Features <ul><li>Integral tactile surface features provide additional security and function </li></ul><ul><li>Fine microtext </li></ul><ul><li>Braille </li></ul>
    44. 44. Digital Personalisation
    45. 45. Digital Personalisation
    46. 46. Manufacturing Process <ul><li>Secure facility plus full badge traceability </li></ul>Badge Holder Data and Digital Photo Security Printed Base Layers Digital Personalisation PVC Layer Fusion and Embossing Hologram Application Security Hologram Automated Fulfilment & Checking Despatch Encrypted Data Fulfilment Pack Booklet and Clock
    47. 47. Manufacturing Process
    48. 48. Despatch Options <ul><li>Fulfilment Pack (Badge, Leaflet, Clock) </li></ul><ul><li>Standard Service – by Royal Mail 2 nd class – 5 working days </li></ul><ul><li>Optional fast track – by recorded delivery – 24 hours </li></ul><ul><li>Optional secure delivery </li></ul><ul><li>Other options – discussion with authority </li></ul><ul><li>To individuals or authority (best practice recommendation) </li></ul><ul><li>Replacement clocks and leaflets available </li></ul><ul><li>Alternative pouch clock format also available </li></ul>
    49. 49. Summary <ul><li>New high security Blue Badge design </li></ul><ul><ul><li>Full range of security features not previously available </li></ul></ul><ul><li>Robust construction </li></ul><ul><ul><li>Fully fused plastic badge </li></ul></ul><ul><li>Provision from central manufacturing point </li></ul><ul><ul><li>No local stocks required </li></ul></ul><ul><ul><li>Secure supply – optimised fraud protection </li></ul></ul><ul><ul><li>Standardised digital infilling </li></ul></ul><ul><ul><li>Fully tracked and verified fulfilment </li></ul></ul><ul><li>Range of service options to suit specific needs </li></ul>
    50. 50. Q&A
    51. 51. Lunch
    52. 52. Questions for you Sue Holloway NO YES
    53. 53. Questions for LAs NO YES
    54. 54. Questions for LAs NO YES
    55. 55. Questions for LAs NO YES
    56. 56. Questions for LAs NO YES
    57. 57. Special Interest Groups NO YES Should there be a group for........
    58. 58. Special Interest Groups NO YES Should there be a group for........
    59. 59. Special Interest Groups NO YES Should there be a group for........
    60. 60. Special Interest Groups NO YES Should there be a group for........
    61. 61. Special Interest Groups NO YES Should there be a group for........
    62. 62. Special Interest Groups NO YES Should there be a group for........
    63. 63. Engagement & Next Steps Sue Holloway Nigel Blair
    64. 64. Northgate BBIS Team <ul><li>BBIS team is up and running now </li></ul><ul><ul><li>Team managed by Jenny Copeland in Wynyard </li></ul></ul><ul><ul><li>Email to [email_address] </li></ul></ul><ul><ul><li>Call 0800 804 6326 </li></ul></ul><ul><li>Please call this number with any query on BBIS </li></ul><ul><li>From Jan 2012 the Initial Enquiry Support Service (IESS) will be answering your calls and will also be answering calls to the public and signposting them to the correct LA) </li></ul>
    65. 65. Executive Strategy Group Management Group Special Interest Groups Role: Lead on strategy, oversee delivery, escalation Meets: 3 times in 2011 then every 6 months Role: Active decision making, oversee detailed development and delivery Meets: Every 2 months Role: Focus on particular aspects e.g. fraud, enforcement, integration Meets: As required using internet / e-mail Please put your names forward now How can you be involved?
    66. 66. How will you be kept informed? <ul><li>BBIS newsletters </li></ul><ul><ul><li>Questions can be mailed into [email_address] and will be answered in the next newsletter </li></ul></ul><ul><li>Webinars </li></ul><ul><ul><li>Presentations on progress to start in July </li></ul></ul><ul><li>Seminars to showcase progress </li></ul><ul><ul><li>September / November </li></ul></ul><ul><li>Telephone Surgeries </li></ul><ul><ul><li>Opportunity to book time with BBIS staff to answer queries specific to your LA </li></ul></ul><ul><ul><li>Commence in July </li></ul></ul><ul><li>Regular updates on the DfT and Northgate website </li></ul>
    67. 67. Key Milestones <ul><li>Access Agreements Issued – June </li></ul><ul><li>Finalised Badge Design – end June </li></ul><ul><li>User Group Set Up – July / August </li></ul><ul><li>GCSx Connection – from September </li></ul><ul><li>Manage stock levels of old badges – from September </li></ul><ul><li>Access Agreements Closedown – September </li></ul><ul><li>System Beta Trials – from October </li></ul><ul><li>IESS / DESS Trials – from October </li></ul><ul><li>Legislation on badge design and fee – laid in October </li></ul><ul><li>Open for orders – from November </li></ul><ul><li>Securely destroy old badge stocks – end December </li></ul><ul><li>BBIS Live Launch – 1 st January 2012 </li></ul>
    68. 68. Training <ul><li>October 2011 onwards - Commence user training </li></ul><ul><li>Training will be kicked off by a series of WebEx sessions </li></ul><ul><li>For users and system administrators </li></ul><ul><li>Users will be issued with login to a training portal </li></ul><ul><li>All training materials will be available on-line through an electronic training solution </li></ul>
    69. 69. Contract <ul><li>DfT have developed an overarching contract </li></ul><ul><li>Contract covers all SLAs </li></ul><ul><li>LAs sign individual agreements with Northgate </li></ul><ul><li>Individual agreements are called Access Agreements </li></ul>
    70. 70. Access Agreement <ul><li>Why is this important? </li></ul><ul><ul><li>Signing the Access agreement will allow us to engage with you on key elements such as Data Code of Connectivity (CoCo) and Government Connect Secure Extranet (GCSx) </li></ul></ul><ul><li>Process </li></ul><ul><ul><li>Northgate will issue personalised Access Agreements in June </li></ul></ul><ul><ul><li>Northgate BBIS team will follow up by telephone in June and July to ensure you have all the information you need </li></ul></ul><ul><ul><li>Issuing LAs will then return the signed Access Agreements </li></ul></ul><ul><ul><li>Aiming for completion of all agreements by the end of July </li></ul></ul>
    71. 71. What do LAs need to do next? <ul><li>Make sure that Northgate has the correct contact details for the Blue Badge service at your LA </li></ul><ul><li>Decide how you would like to be involved and put forward names for the User Groups </li></ul><ul><li>Consider what Special Interest Groups will be needed and let Northgate know </li></ul><ul><li>Determine whether committee approval is required for any aspect of the new service ? </li></ul><ul><ul><li>Within the Blue Badge reform programme you will be considering policy issues such as charges for the badge </li></ul></ul><ul><li>Arrange signing of the Access Agreement </li></ul>
    72. 72. BBIS Communication <ul><li>Relevant </li></ul><ul><li>Timely </li></ul><ul><li>Covers the right things </li></ul><ul><li>Much more effective if its: </li></ul><ul><li>Two way </li></ul><ul><li>Candid </li></ul><ul><li>Ongoing for our improvement plan </li></ul>
    73. 73. Questions for LAs NO YES
    74. 74. Any Questions?
    75. 75. Wrap up & Close Bill