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Top soft skills for translators and interpreters

Soft (transferable) Skills are hard currency in the modern world. In this seminar from 2019, I highlighted the top 5 soft skills that translators and interpreters need to develop to achieve entrepreneurial objectives. The last part of the presentation is about the secret of an effective soft sales approach in business.

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Top soft skills for translators and interpreters

  1. 1. TOPSOFTSKILLS FORTRANSLATORS&INTERPRETERS WORKINGASFREELANCERS JAQUELINA GUARDAMAGNA @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com
  2. 2. @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com
  3. 3. SOFTSKILLS @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com What? Why? How?
  4. 4. SOFTSELL @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com What is a soft sell? What’s the secret?
  5. 5. @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com Jaquelina Guardamagna | CL, MCIL, IAPTI, APARU BA ENG-SP Translation, UNC BA English Teaching, UNC Member of Council at CIOL Member of Editorial Board of ‘The Linguist’
  6. 6. SOFTSKILLS @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com Personal Social Human
  7. 7. HARDSKILLS @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com  Teachable  Measurable  Technical
  8. 8. TOP5SOFTSKILLSFORFREELANCING @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com
  9. 9. FLEXIBILITY @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com
  10. 10. FLEXIBILITY @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com To adapt to changes
  11. 11. FLEXIBILITY @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com  Overcome fear  Be open to fail, learn and grow  Focus your attention outwards
  12. 12. EMPATHY @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com
  13. 13. EMPATHY @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com To anticipate and meet clients’ needs
  14. 14. EMPATHY @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com  Active listening/reading  No judgement  Imagination
  15. 15. CREATIVITY @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com Creativity is seeing what everyone else has seen, and thinking what no one else has thought. Albert Einstein
  16. 16. CREATIVITY @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com To stand out from the crowd
  17. 17. CREATIVITY @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com  Believe in your ideas  Trial and error  Think critically
  18. 18. SELF-MANAGEMENT @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com
  19. 19. SELF-MANAGEMENT DISCIPLINE WORKING HABITS MOTIVATION INITIATIVE COMMITMENT CPD BALANCE WELL-BEING @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com
  20. 20. SELF-MANAGEMENT @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com To work independently
  21. 21. SELF-MANAGEMENT @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com  Sophrosyne  Planning  Take action
  22. 22. COLLABORATION @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com Service Clients Colleagues Community
  23. 23. COLLABORATION @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com To work with and serve others
  24. 24. COLLABORATION @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com  Selfless interest for helping  Volunteer  Co-working
  25. 25. SOFTSELL @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com
  26. 26. SOFTSELL @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com  Relationships  Service-oriented  Consultation
  27. 27. SOFTSELLTECHNIQUES @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com  Warm emails  Special offers  Customised quotations
  28. 28. WARMEMAILS @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com Dear [NAME], I recently read in Global Networks about your plans to export to Argentina. Congratulations! I’m writing because I may be able to help you better manage your process of communications with Latin America. As a Chartered Spanish Translator originally from Argentina, I have in-depth knowledge about the region and culture as well as the qualifications and experience required to translate export documentation and customs’ policies. You can read our clients’ feedback here: [LINK TO CLIENT’S FEEDBACK} Would you be interested in scheduling a 15-minute call this week to learn more about how I can help? Thanks, [YOUR NAME]
  29. 29. SOFTSELLOFFERS @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com My translation rate is XY, but you can get a X% discount if: A. You confirm the project by EoB. B. Delivery could be agreed for XX/YY/2019. C. You send me the word files.
  30. 30. SOFTSELLOFFERS @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com My interpreting rate is XY, but you can get a X% discount if: A.You confirm the project by EoB. B. You hire me for the three days of the event. C. The starting time can be changed to 10.00 am.
  31. 31. SOFTSELLQUOTE @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com OPTIONS Price Quality Time
  32. 32. SOFTSELLQUOTE @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com Option Description Unit Price Total 1 Translation of Document 1 £80 £80 Digital Format Delivery by email Delivery: within 7 business days £80
  33. 33. SOFTSELLQUOTE @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com Option Description Unit Price Total 2 Translation of Document 1 £130 £130 Digital Format Delivery by email Delivery: within 3 business days £130
  34. 34. SOFTSELL @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com FLEXIBILITY + CREATIVITY + EMPATHY = OPTIONS
  35. 35. SOFTSKILLS @jaquitranslates spanishtranslatorlondon URL: www.translatorinlondon.com  To promote your services effectively  To communicate well with clients  To collaborate with your colleagues  To manage your emotions  To be better at being human  TO SUCCEED AS A FREELANCER
  36. 36. THANKYOU! Q&A spanishtranslatorlondon @jaquitranslates www.translatorinlondon.com contact@spanishtranslatorlondon.com

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