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Management skills in IT - Communication

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Management skills in IT - Communication

  1. 1. VGU-BIS2010Chapter 11: Communication Team 5: Tan Tran – Toan Do – Vinh Dang Professor: Tomas Benz - Course: Management Skills in IT
  2. 2.  What is communication Functions of communication Communication process Interpersonal communication Organizational communication Summary
  3. 3. The exchange of thoughts,messages, or the like, as byspeech, signals or writing.To express oneself in such away that one is readily andclearly understood. Communication is shared feelings/shared understanding.
  4. 4.  First 15 minutes is what People can pay the most attention to your speech In which, you have only first 30 seconds to attract audience
  5. 5.  60% of all management problems are result of faulty communication.
  6. 6.  57% IT project failed cause by bad communication (according to KPMG)
  7. 7.  Written communication:- After 48hrs, retention drops 25%- After 1 week, retention drops to 10%
  8. 8.  Oral communication- People can speak at 125 words/minute- People can listen at 500 words/minute
  9. 9.  Misunderstanding: the 500 commonly used words in the English language have 14,000 definitions. (Peter Drucker, Management, Harper & Row Publishers, NY 1974)
  10. 10. Control MotivationEmotional expression Information
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  15. 15. Established by Organization SpontaneousTransfer the professional messages Transfer personal/ social messages Emerge as individual choices 16
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  20. 20. • Oral• Written• Non-verbal 21
  21. 21. • Should use your mouth! – Speeches – 1:1 discussion, group discussion,… 22
  22. 22. • Many advantages: – Fast: average 110–150 wpm! – Informative: Because of the huge amount of wpm – Immediate feedbacks: Listeners can fight back – Temporary in nature • Unless someone records it 23
  23. 23. • Comes with huge disadvantages: – Distortion – Not well-organized – Informal – Mis-understanding – Require immediate attentions 24
  24. 24. • Written out – Email – Memo, – Documents fax, letters – Images, Signs 25
  25. 25. • Advantages – Permanent, easy to archive – Precise and explicit – Authentic, professional – Valid records from Legal standpoint 26
  26. 26. • Disadvantages – Time consuming – No feedback mechanism • Back-and-forth emails – A hard-to-learn skill – Many people hate paperwork 27
  27. 27. Body’s languageIntonationsFacial expressionsProxemicsOthers: heartbeat,… 28
  28. 28. “what we say” is less important than “how we say” 29
  29. 29. – The Formal Way– The Grapevine 30
  30. 30. – Complicated for large group– 03 Common Type of Networks (05 people) • The Chain: Chain of command • The Wheel: Team with strong leader • The All Channel: Self-managed team 31
  31. 31. – Comparison 32
  32. 32. -Coexists with the formal channel“Rumor has it…”“I heard that..” 33
  33. 33. Three main characteristics:-Not controlled by Management-Perceived to be reliable and believable-Mostly for self-interest purposes 34
  34. 34. Not totally evil: -Very fast -Very informative -Supplemental communication channel -Emotional value 35
  35. 35. But has some evil characteristics: -Distortion -Accuracy is questionable -Hamper productivity -Hot topics are all about Management 36
  36. 36. • Functions: Control – Motivation - Emotional - Information• Process: Sender – Encode – Channel – Decode – Receiver – Noise - Feedback• Directions: Down – Up - Lateral• Interpersonal: Oral – Written – Nonverbal• Organizational: Formal vs Grapevine 37
  37. 37. - Prentice Hall 2009, Organizational Behavior, 13/E,Stephen P.Robbins, Chapter 11- Business communication 1-2, Logigear CorporationTraining Material- Images in the slide from internetIntroduction cliphttp://goanimate.com/videos/0OE50sDziig4?utm_source=linkshare
  38. 38. THANK YOU

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