Listen to the questions
Ask for clarification or
Reformulate the question in
your own words
Answer the questions
Check that whether the
questioner is satisfied with your
answer or not
ASK FOR CLARIFICATION OR REPETITION
Sorry, I’m not sure I’ve understood. Could you repeat?
Sorry, I’m afraid I didn’t catch you question
I’m afraid I don’t quite understand your question
Are you asking if...?
Sorry, do you mean...?
REFORMULATE THE QUESTION IN YOUR
I see, so what’s you are asking is...
If I understand you correctly, you want to know...
OK, let me just repeat the question so everyone can
If I could just rephrase your question...
Keep control – Limit the number of questions
Signal when the time is running
Thanks people for asking these questions
• “Thanks! That’s a very good questions!”
• “Thanks very much! I’m glad you asked that!”
• “Thank you! Good point”
Say you don’t know and offer to find out or ask the
questioner what they think
“Interesting. What do you think?”
“I’m afraid I don’t have the information with me”
“I don’t know that off the top of my head”
“Sorry, I wish I knew”
Answer briefly and move on
“I think I answered that earlier”
“Well, as I said...”
“Well, as I mentioned earlier...”
Try not to sound rude, but move on
“I’m afraid I don’t see the connection”
“I’m afraid I’m not in a position to comment on
“To be honest, I think that raises a different issue”