Quality In Action #1


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  • Elements of Effective Practice 2-day Training February 22-23, 2010
  • Quality In Action #1

    1. 1. Quality in Action Webinar Take a Tour of Program Quality with the QMAP Mentoring Partnership of Minnesota
    2. 2. Agenda <ul><li>QMAP’s background </li></ul><ul><li>Introduction to the QMAP </li></ul><ul><li>Benefits to programs </li></ul><ul><li>QMAP sections </li></ul><ul><li>MPM QMAP pilot projects </li></ul><ul><li>Live demonstration of QMAP </li></ul><ul><li>Pilot participation criteria and QMAP FAQs </li></ul><ul><li>Steps to participating in the QMAP </li></ul>
    3. 3. Background for QMAP development <ul><li>Why? </li></ul><ul><li>When? </li></ul><ul><li>Who? </li></ul><ul><li>What’s next? </li></ul>
    4. 4. Introduction to the QMAP <ul><li>QMAP </li></ul><ul><ul><li>Quality Mentoring Assessment Path </li></ul></ul><ul><li>A mentoring program self-assessment tool designed to help youth mentoring programs improve current processes by evaluating program quality based on the Elements of Effective Practice ™ standards (MENTOR/ National Mentoring Partnership), and current research on evidence-based practice in the field of mentoring, as well as insight from mentoring program practitioners around our state. </li></ul>
    5. 5. Introduction continued… <ul><li>These elements are the nationally recognized standards of practice for youth mentoring. Complementary training and capacity building sessions based on this model are offered by MPM to support use of best practices, and ongoing technical assistance for QMAP participants will be provided. </li></ul>
    6. 6. Benefits of QMAP participation <ul><li>Self-assessment provides an opportunity to reflect on program practices and day-to-day implementation. </li></ul><ul><li>Assessment with MPM staff provides feedback on program operations. </li></ul><ul><li>Tools, strategies and consultation will be provided to programs to support and improve use of best practices. </li></ul>
    7. 7. QMAP Sections <ul><li>QMAP is divided into 4 sections: </li></ul><ul><ul><li>Program Management </li></ul></ul><ul><ul><li>Program Operations </li></ul></ul><ul><ul><li>Program Evaluation </li></ul></ul><ul><ul><li>Uploads </li></ul></ul>
    8. 8. Program Management <ul><li>Includes all of the tasks and responsibilities associated with managing a program. </li></ul><ul><ul><li>Leadership structure </li></ul></ul><ul><ul><li>Hiring staff </li></ul></ul><ul><ul><li>Managing finances </li></ul></ul><ul><ul><li>Maintaining accountability </li></ul></ul><ul><ul><li>Marketing and advocacy </li></ul></ul>
    9. 9. Program Operations <ul><li>Include all elements of a mentoring program related to program participants and match relationships. </li></ul><ul><ul><li>Recruiting </li></ul></ul><ul><ul><li>Screening </li></ul></ul><ul><ul><li>Training </li></ul></ul><ul><ul><li>Matching </li></ul></ul><ul><ul><li>Ongoing support and recognition </li></ul></ul><ul><ul><li>Supervision </li></ul></ul><ul><ul><li>Closure </li></ul></ul>
    10. 10. Program Evaluation <ul><li>Tells you where your program is successful and how it can be improved. </li></ul><ul><li>Gives a program valuable information to use in communicating with participants, funders and supporters. </li></ul><ul><ul><li>Outcomes that demonstrate success and instruments for data collection </li></ul></ul><ul><ul><li>Analyze program data </li></ul></ul><ul><ul><li>Use findings to enhance program </li></ul></ul>
    11. 11. Uploads Section <ul><li>Upload documents for each of the three sections </li></ul><ul><li>Examples of required uploads include: </li></ul><ul><ul><li>Program’s mission </li></ul></ul><ul><ul><li>Recruitment plan </li></ul></ul><ul><ul><li>Match process/criteria; agreement forms </li></ul></ul><ul><ul><li>Samples of data collection instruments </li></ul></ul>
    12. 12. QMAP Pilot Projects <ul><li>MPM is conducting two QMAP pilot projects, starting in February, 2010. MPM will support and guide 20 mentoring programs through the QMAP process during each pilot phase. </li></ul><ul><li>We invite your program to be one of the first youth mentoring programs to participate in this process to test the tool, evaluate your program quality, and help create benchmarks. </li></ul>
    13. 13. Let’s go live! <ul><li>Live demonstration of the QMAP </li></ul>
    14. 14. Validate Your Program Quality: Take Part in the QMAP Pilot Project QMAP Criteria: <ul><ul><li>Participating program must be a Minnesota program </li></ul></ul><ul><ul><li>Participating program must be in operation for at least two years </li></ul></ul><ul><ul><li>Participating program must be actively working with at least 20 matches </li></ul></ul><ul><ul><li>Participating program must be a youth-to-adult mentoring program </li></ul></ul>
    15. 15. Why participate in the QMAP pilot? <ul><li>Receive recognition among your peers as a leading program committed to quality </li></ul><ul><li>Use the results of your assessment in funding applications </li></ul><ul><li>Receive individual training, technical assistance, and evaluation of your completed assessment </li></ul>
    16. 16. Why participate in the QMAP pilot? cont. <ul><li>Help families and volunteers feel confident about participating in your mentoring program </li></ul><ul><li>Most importantly, help protect youth participating in your mentoring program </li></ul>
    17. 17. QMAP Pilot Project FAQs <ul><li>How long will I get to complete the QMAP tool? </li></ul><ul><ul><li>We will ask you to complete the assessment within 6 weeks. </li></ul></ul><ul><li>Within an organization, who should conduct the assessment? </li></ul><ul><ul><li>The person who has the most knowledge about your program processes, policies and history; however, for many programs, you may have to involve other program staff as well [to obtain more information]. </li></ul></ul>
    18. 18. QMAP Pilot Project FAQs <ul><li>What do I need to get started? </li></ul><ul><ul><li>You will need a computer with high-speed internet access, your program manual or operational guide, and time. </li></ul></ul><ul><li>Who can see my program’s quality assessment? </li></ul><ul><ul><li>Only MPM staff and our external project evaluation consultants will have access to your results. </li></ul></ul>
    19. 19. QMAP Pilot Project FAQs <ul><li>Will I receive help with the tool? </li></ul><ul><ul><li>MPM staff will provide technical support while your program is involved in the pilot, and will provide an individual review of your completed assessment. </li></ul></ul>
    20. 20. First Step for the QMAP: Register <ul><li>Go to MPM’s website and click Program Login </li></ul><ul><li>Log in and click “Update Profile” </li></ul><ul><li>If you have not been assigned login information, click on the Program Registration Form . </li></ul><ul><li>Registering also gets you access to additional resources, such as funding announcements and inclusion in MPM’s public referral system. *Nudge, nudge* - Don’t forget January is National Mentoring Month! </li></ul>
    21. 21. Steps to participate in the QMAP cont. <ul><li>Once you are registered and have your organization’s login information, contact Polly Roach ( [email_address] ) to indicate your interest in participating in a QMAP Pilot. </li></ul><ul><li>Once approved for the pilot, you will be able to access the QMAP after you login on the Program Login page. </li></ul>
    22. 22. Questions? <ul><li>Any questions? </li></ul><ul><li>Comments? </li></ul>
    23. 23. For more information… <ul><li>To register your program for MPM resources and inclusion in the MPM referral database contact Mindy Twetten, AmeriCorps Marketing and Communications Specialist, at </li></ul><ul><ul><ul><li>[email_address] </li></ul></ul></ul><ul><ul><ul><li>612.370.9158 </li></ul></ul></ul><ul><li>For more information on the QMAP process or to be a participant in the program pilot project, contact Polly Roach, Vice President of Strategic Services, at </li></ul><ul><ul><ul><li>[email_address] </li></ul></ul></ul><ul><ul><ul><li>612.370.9119 </li></ul></ul></ul>
    24. 24. For technical assistance <ul><li>April Riordan, Director of Training and Community Partnerships, at </li></ul><ul><ul><ul><li>[email_address] </li></ul></ul></ul><ul><ul><ul><li>612.370.9148 </li></ul></ul></ul><ul><li>Shannon Carlson, AmeriCorps Technical Assistance and Training Specialist, at </li></ul><ul><ul><ul><li>[email_address] </li></ul></ul></ul><ul><ul><ul><li>612.370.9142 </li></ul></ul></ul>
    25. 25. Quality Advisory Committee members <ul><li>• Gaylene Adams, Kinship of Greater Minneapolis </li></ul><ul><li>• Allan Bakke, Big Buddies of Western Community Action </li></ul><ul><li>• Jan Belmore, Kids 'n Kinship - Apple Valley </li></ul><ul><li>• Dale Blyth, University of Minnesota </li></ul><ul><li>• Shannon Carlson, Mentoring Partnership of Minnesota </li></ul><ul><li>• Blair Gagne, Mentor Duluth </li></ul><ul><li>• Leah Goldstein-Moses, The Improve Group </li></ul><ul><li>• Joellen Gonder-Spacek, Mentoring Partnership of Minnesota </li></ul><ul><li>• Dan Johnson, Kinship of Greater Minneapolis </li></ul><ul><li>• Judith Kahn, Kahn & Associates </li></ul><ul><li>• Mai-Anh Kapanke, Mentoring Partnership of Minnesota </li></ul><ul><li>• Deborah Mattila, The Improve Group </li></ul><ul><li>• Deborah Moore, Minnesota Youth Work Institute </li></ul><ul><li>• David Nelson, Carlson Family Foundation </li></ul><ul><li>• Deanna Nurnberg, Big Brothers Big Sisters of the Greater Twin Cities </li></ul>• Linda Oto, Northfield Public Schools (ISD # 659) • Rebecca Pilarzyk, Bolder Options • Jessica Ponthan, CommonBond Communities • Kari Ratz, CommonBond Communities • Hannah Reardon, Big Buddies of Western Community Action Inc. • April Riordan, Mentoring Partnership of Minnesota • Polly Roach, Mentoring Partnership of Minnesota • Alicia Schwartz, Big Brothers Big Sisters of the Greater Twin Cities • Amy Sinykin, Charities Review Council • Paul Snyder, University of Minnesota • Darrell Thompson, Bolder Options • Mindy Twetten, Mentoring Partnership of Minnesota • Greg Zweber, Big Brothers Big Sisters of Southern Minnesota
    26. 26. <ul><li>The mission of the Mentoring Partnership of Minnesota is to lead our state in building and sustaining quality mentoring for every child . </li></ul><ul><li>Technical Support for mentoring programs through: </li></ul><ul><ul><li>Training Institute </li></ul></ul><ul><ul><ul><li>Assessment and technical assistance for new and established mentoring initiatives </li></ul></ul></ul><ul><ul><ul><li>Coaching and consultation for program staff </li></ul></ul></ul><ul><ul><ul><li>Training for mentors and mentees </li></ul></ul></ul><ul><ul><li>Q-MAP - program quality assessment tool </li></ul></ul><ul><ul><li>MPM E-newsletter - new developments/resources </li></ul></ul><ul><ul><li>Annual Conference - professional development </li></ul></ul><ul><ul><li>www.mpmn.org website - resources/recruitment </li></ul></ul>
    27. 27. References <ul><li>The leader in expanding the power of mentoring to millions of young Americans who want and need adult mentors. </li></ul><ul><li>The source for Elements of Effective Practice materials – the 3rd Edition and the Toolkit – as well as current research on mentoring (Research in Action briefs and the Research Corner) </li></ul>MENTOR/National Mentoring Partnership
    28. 28. Thank You! <ul><li>We welcome your questions and feedback! </li></ul><ul><li>Next webinar: </li></ul><ul><ul><li>Wednesday, February 3, 2010 </li></ul></ul>