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Seven Deadly Sins
Of Digital Marketer


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I want to sell
                                       everything in one
                                                    copy




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What fails your search
    advertising?


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PPC Text Ads
    Specification
    15 Chinese characters in
1   the title
    38 Chinese characters in
2   the rest of the ad texts
    35 single-byte characters
3   URL
        Property Of Frontiers Digital. All Right Reserved 2011
Q
      CPC                    CTR                              Score

Ad1   $1               0.02%                                        0.02
                                                                           3
Ad2   $0.8             0.05%                                        0.04
                                                                           2
Ad3   $0.5                0.1%                                      0.05
                                                                           1
           Property Of Frontiers Digital. All Right Reserved 2011
Q
      CPC                    CTR                              Score

Ad1   $1               0.02% 0.0002
                                                                      3
Ad2   $0.8             0.05% 0.0004
                                                                      2
Ad3   $0.5                0.1% 0.0005
                                                                      1
           Property Of Frontiers Digital. All Right Reserved 2011
I never understand
                                  my web analytics




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Web Analytics
Do you want the number?
   Or do you want the
        answer?

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Dimensions
   and
 Segments
   Property Of Frontiers Digital. All Right Reserved 2011
A dimension is a fact of a page
in your website.
                                                                        Views


    Action


                                                                      Visitor Type

   Country




             Property Of Frontiers Digital. All Right Reserved 2011
A dimension is an attribute of
the visitor(s) to your website.
                                                                            Keywords


  Pages Visited


                                                                           No. Of Visits

    Country




                  Property Of Frontiers Digital. All Right Reserved 2011
A segment contains a group of
rows from one or more
dimensions.
Dimension      Condition
Shanghai       Region matches exactly Shanghai
Time >30       Time spent on site greater than 30
               sec.
Bounced visits Bounces rate is less than 50%
Page Depth >3 Page depth is greater than 3
t.sina.com.cn Source contains t.sina.com.cn



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Global Analytics Benchmark
Metrics
Conversion Rate: First Time Visitors                                       2.7%
Conversion Rate: Repeat Visitors                                           1.8%
Conversion Rate: Keywords                                                  2.5%
Conversion Rate: Emails                                                    3.2%
Conversion Rate: Affiliates                                                8.4%
Average Session Length (pages)                                             9.9
Average Session Duration (min)                                             4.6
Average Page Display Time (sec)                                            3.9
Average Page Read Time (sec)                                               21.5
Cart Abandonment Rate                                                      72.4%
                  Property Of Frontiers Digital. All Right Reserved 2011
I want to collect
                                       everything in one
                                                   shoot




Property Of Frontiers Digital. All Right Reserved 2011
Property Of Frontiers Digital. All Right Reserved 2011
Best
    Practice
1   Keep it simple

2   User interface counts

    Provide choices ✔
        Property Of Frontiers Digital. All Right Reserved 2011
Social Login




  Property Of Frontiers Digital. All Right Reserved 2011
Property Of Frontiers Digital. All Right Reserved 2011
Other
    Considerations
    Layout test, try flipping the entire
1   page.

    Copy test, try bolding and
2   italicizing keywords and headings.

    Color and font, you’d be surprised
3   what a font can do to incite mood


4   Incentive, Privilege, Limited Offer
           Property Of Frontiers Digital. All Right Reserved 2011
I hate people give me
                       negative comment




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Social Media change
        journalism.
Communications become
 faster and more visible.

        Property Of Frontiers Digital. All Right Reserved 2011
Property Of Frontiers Digital. All Right Reserved 2011
Property Of Frontiers Digital. All Right Reserved 2011
SM Analytics
 Sentiment
  Analysis
   Property Of Frontiers Digital. All Right Reserved 2011
Listening


Property Of Frontiers Digital. All Right Reserved 2011
The point of
 Twitter is not to
   get people to
click. The point is
 to get people to
      Property Of Frontiers Digital. All Right Reserved 2011
Sentiment is a
complex issue,
even for human
 to understand
and interpret it.
     Property Of Frontiers Digital. All Right Reserved 2011
Positive Neutral Negativ
                   e


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Weibo Life Cycle
1   Infant                       Fans/Post = 0

2   Cultivate Fans/Post < 1

3   Active                       Fans/Post > 1

             Property Of Frontiers Digital. All Right Reserved 2011
Weibo Life Cycle




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I want my website
                                         outranks my
                                         competitors’
                                            websites




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What is
SEO?
 Property Of Frontiers Digital. All Right Reserved 2011
PageRank

  Property Of Frontiers Digital. All Right Reserved 2011
PR5?

Property Of Frontiers Digital. All Right Reserved 2011
Search marketing is
 not about how many
people are searching;
it is about how much
    information that
 people can find with
       Property Of Frontiers Digital. All Right Reserved 2011
The value of the
 information on
     the web
    basically
  comprises 2
     Property Of Frontiers Digital. All Right Reserved 2011
Relevancy
   and
Popularity
  Property Of Frontiers Digital. All Right Reserved 2011
Jessica Simpson




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Why should I care about
       SEO?


       Property Of Frontiers Digital. All Right Reserved 2011
1 Search as a starting point
2 SEO gives you pull traffic
3 Organic search is a
   bargain


         Property Of Frontiers Digital. All Right Reserved 2011
Search Engines have the highest
 influence on online shopping




                                                                   Goldman Sachs, March
                                                                                   2011

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Should I use Google or
       Baidu?


      Property Of Frontiers Digital. All Right Reserved 2011
Property Of Frontiers Digital. All Right Reserved 2011
1   Baidu is not for export
    B2B.
    Taobao.com accounted for
2   80% of China’s e-
    commerce market in 2010.
    Taobao has better
3   accuracy for indicating
    consumer trends.
         Property Of Frontiers Digital. All Right Reserved 2011
I am the best




Property Of Frontiers Digital. All Right Reserved 2011
What is
usability?

  Property Of Frontiers Digital. All Right Reserved 2011
It is the answer
for user patience.

      Property Of Frontiers Digital. All Right Reserved 2011
Google; 0.5 second

                          1               slower resulted in a 20%
                                          loss in advertisement
                                          revenue
                                          Yahoo; 0.4 second

                          2               slower resulted in a 5-9%
                                          user loss before
                                          complete page loaded

                                          Amazon; 0.1 second
                          3               slower resulted in a 1%
                                          customer loss



Property Of Frontiers Digital. All Right Reserved 2011
Less thinking, Less
    frustration


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More about them, Less about
             us


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Inter-portability is the
        future


       Property Of Frontiers Digital. All Right Reserved 2011
Property Of Frontiers Digital. All Right Reserved 2011
Property Of Frontiers Digital. All Right Reserved 2011
Property Of Frontiers Digital. All Right Reserved 2011
What is search
 usability?


   Property Of Frontiers Digital. All Right Reserved 2011
Optimizing the home page
    for “home page” ?
“Home Page – Welcome”


        Property Of Frontiers Digital. All Right Reserved 2011
Property Of Frontiers Digital. All Right Reserved 2011
Property Of Frontiers Digital. All Right Reserved 2011
I want more




Property Of Frontiers Digital. All Right Reserved 2011
I guess we have
enough for today


    Property Of Frontiers Digital. All Right Reserved 2011
Let’s do the lucky
                                                  draw!




Property Of Frontiers Digital. All Right Reserved 2011

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Seven Sins Of Digital Marketers

  • 1. Seven Deadly Sins Of Digital Marketer Property Of Frontiers Digital. All Right Reserved 2011
  • 2. I want to sell everything in one copy Property Of Frontiers Digital. All Right Reserved 2011
  • 3. What fails your search advertising? Property Of Frontiers Digital. All Right Reserved 2011
  • 4. PPC Text Ads Specification 15 Chinese characters in 1 the title 38 Chinese characters in 2 the rest of the ad texts 35 single-byte characters 3 URL Property Of Frontiers Digital. All Right Reserved 2011
  • 5. Q CPC CTR Score Ad1 $1 0.02% 0.02 3 Ad2 $0.8 0.05% 0.04 2 Ad3 $0.5 0.1% 0.05 1 Property Of Frontiers Digital. All Right Reserved 2011
  • 6. Q CPC CTR Score Ad1 $1 0.02% 0.0002 3 Ad2 $0.8 0.05% 0.0004 2 Ad3 $0.5 0.1% 0.0005 1 Property Of Frontiers Digital. All Right Reserved 2011
  • 7. I never understand my web analytics Property Of Frontiers Digital. All Right Reserved 2011
  • 8. Web Analytics Do you want the number? Or do you want the answer? Property Of Frontiers Digital. All Right Reserved 2011
  • 9. Dimensions and Segments Property Of Frontiers Digital. All Right Reserved 2011
  • 10. A dimension is a fact of a page in your website. Views Action Visitor Type Country Property Of Frontiers Digital. All Right Reserved 2011
  • 11. A dimension is an attribute of the visitor(s) to your website. Keywords Pages Visited No. Of Visits Country Property Of Frontiers Digital. All Right Reserved 2011
  • 12. A segment contains a group of rows from one or more dimensions. Dimension Condition Shanghai Region matches exactly Shanghai Time >30 Time spent on site greater than 30 sec. Bounced visits Bounces rate is less than 50% Page Depth >3 Page depth is greater than 3 t.sina.com.cn Source contains t.sina.com.cn Property Of Frontiers Digital. All Right Reserved 2011
  • 13. Global Analytics Benchmark Metrics Conversion Rate: First Time Visitors 2.7% Conversion Rate: Repeat Visitors 1.8% Conversion Rate: Keywords 2.5% Conversion Rate: Emails 3.2% Conversion Rate: Affiliates 8.4% Average Session Length (pages) 9.9 Average Session Duration (min) 4.6 Average Page Display Time (sec) 3.9 Average Page Read Time (sec) 21.5 Cart Abandonment Rate 72.4% Property Of Frontiers Digital. All Right Reserved 2011
  • 14. I want to collect everything in one shoot Property Of Frontiers Digital. All Right Reserved 2011
  • 15. Property Of Frontiers Digital. All Right Reserved 2011
  • 16. Best Practice 1 Keep it simple 2 User interface counts Provide choices ✔ Property Of Frontiers Digital. All Right Reserved 2011
  • 17. Social Login Property Of Frontiers Digital. All Right Reserved 2011
  • 18. Property Of Frontiers Digital. All Right Reserved 2011
  • 19. Other Considerations Layout test, try flipping the entire 1 page. Copy test, try bolding and 2 italicizing keywords and headings. Color and font, you’d be surprised 3 what a font can do to incite mood 4 Incentive, Privilege, Limited Offer Property Of Frontiers Digital. All Right Reserved 2011
  • 20. I hate people give me negative comment Property Of Frontiers Digital. All Right Reserved 2011
  • 21. Social Media change journalism. Communications become faster and more visible. Property Of Frontiers Digital. All Right Reserved 2011
  • 22. Property Of Frontiers Digital. All Right Reserved 2011
  • 23. Property Of Frontiers Digital. All Right Reserved 2011
  • 24. SM Analytics Sentiment Analysis Property Of Frontiers Digital. All Right Reserved 2011
  • 25. Listening Property Of Frontiers Digital. All Right Reserved 2011
  • 26. The point of Twitter is not to get people to click. The point is to get people to Property Of Frontiers Digital. All Right Reserved 2011
  • 27. Sentiment is a complex issue, even for human to understand and interpret it. Property Of Frontiers Digital. All Right Reserved 2011
  • 28. Positive Neutral Negativ e Property Of Frontiers Digital. All Right Reserved 2011
  • 29. Weibo Life Cycle 1 Infant Fans/Post = 0 2 Cultivate Fans/Post < 1 3 Active Fans/Post > 1 Property Of Frontiers Digital. All Right Reserved 2011
  • 30. Weibo Life Cycle Property Of Frontiers Digital. All Right Reserved 2011
  • 31. I want my website outranks my competitors’ websites Property Of Frontiers Digital. All Right Reserved 2011
  • 32. What is SEO? Property Of Frontiers Digital. All Right Reserved 2011
  • 33. PageRank Property Of Frontiers Digital. All Right Reserved 2011
  • 34. PR5? Property Of Frontiers Digital. All Right Reserved 2011
  • 35. Search marketing is not about how many people are searching; it is about how much information that people can find with Property Of Frontiers Digital. All Right Reserved 2011
  • 36. The value of the information on the web basically comprises 2 Property Of Frontiers Digital. All Right Reserved 2011
  • 37. Relevancy and Popularity Property Of Frontiers Digital. All Right Reserved 2011
  • 38. Jessica Simpson Property Of Frontiers Digital. All Right Reserved 2011
  • 39. Why should I care about SEO? Property Of Frontiers Digital. All Right Reserved 2011
  • 40. 1 Search as a starting point 2 SEO gives you pull traffic 3 Organic search is a bargain Property Of Frontiers Digital. All Right Reserved 2011
  • 41. Search Engines have the highest influence on online shopping Goldman Sachs, March 2011 Property Of Frontiers Digital. All Right Reserved 2011
  • 42. Should I use Google or Baidu? Property Of Frontiers Digital. All Right Reserved 2011
  • 43. Property Of Frontiers Digital. All Right Reserved 2011
  • 44. 1 Baidu is not for export B2B. Taobao.com accounted for 2 80% of China’s e- commerce market in 2010. Taobao has better 3 accuracy for indicating consumer trends. Property Of Frontiers Digital. All Right Reserved 2011
  • 45. I am the best Property Of Frontiers Digital. All Right Reserved 2011
  • 46. What is usability? Property Of Frontiers Digital. All Right Reserved 2011
  • 47. It is the answer for user patience. Property Of Frontiers Digital. All Right Reserved 2011
  • 48. Google; 0.5 second 1 slower resulted in a 20% loss in advertisement revenue Yahoo; 0.4 second 2 slower resulted in a 5-9% user loss before complete page loaded Amazon; 0.1 second 3 slower resulted in a 1% customer loss Property Of Frontiers Digital. All Right Reserved 2011
  • 49. Less thinking, Less frustration Property Of Frontiers Digital. All Right Reserved 2011
  • 50. More about them, Less about us Property Of Frontiers Digital. All Right Reserved 2011
  • 51. Inter-portability is the future Property Of Frontiers Digital. All Right Reserved 2011
  • 52. Property Of Frontiers Digital. All Right Reserved 2011
  • 53. Property Of Frontiers Digital. All Right Reserved 2011
  • 54. Property Of Frontiers Digital. All Right Reserved 2011
  • 55. What is search usability? Property Of Frontiers Digital. All Right Reserved 2011
  • 56. Optimizing the home page for “home page” ? “Home Page – Welcome” Property Of Frontiers Digital. All Right Reserved 2011
  • 57. Property Of Frontiers Digital. All Right Reserved 2011
  • 58. Property Of Frontiers Digital. All Right Reserved 2011
  • 59. I want more Property Of Frontiers Digital. All Right Reserved 2011
  • 60. I guess we have enough for today Property Of Frontiers Digital. All Right Reserved 2011
  • 61. Let’s do the lucky draw! Property Of Frontiers Digital. All Right Reserved 2011