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july 8

•   conflict in groups

•   constructive vs.
    deconstructive conflict

•   conflict styles

•   conflict management...
conflict in groups



•   substantive conflict

•   affective conflict

•   procedural conflict
constructive conflict
•   focus on issues

•   respect for others

•   supportiveness

•   flexibility

•   cooperation

•  ...
deconstructive
        conflict
•   personal attacks

•   insults

•   defensiveness

•   inflexibility

•   competition

• ...
conflict styles

•   avoidance

•   accommodation

•   competition

•   compromise

•   collaboration
conflict management
     strategies

•   4Rs method

•   A-E-I-O-U model

•   negotiation

•   third party intervention
group cohesion



•   enhancing group cohesion

•   groupthink
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Ch9

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Ch9

  1. 1. july 8 • conflict in groups • constructive vs. deconstructive conflict • conflict styles • conflict management • group cohesion
  2. 2. conflict in groups • substantive conflict • affective conflict • procedural conflict
  3. 3. constructive conflict • focus on issues • respect for others • supportiveness • flexibility • cooperation • commitment to conflict management
  4. 4. deconstructive conflict • personal attacks • insults • defensiveness • inflexibility • competition • conflict avoidance
  5. 5. conflict styles • avoidance • accommodation • competition • compromise • collaboration
  6. 6. conflict management strategies • 4Rs method • A-E-I-O-U model • negotiation • third party intervention
  7. 7. group cohesion • enhancing group cohesion • groupthink

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