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So How Do You…?Roman Trevino & Tim Durham    Management Controls                             1
“So how do you…?”• Introduction to New Online Support Tool• Demonstration• Top Support Questions• What Are Your Questions?...
TrackSoftware.com/help• Features  – Issue Tracking  – Frequently Asked Questions / Knowledgebase  – Live Chat Support• Fla...
Customer Support System Login PageOctober 24, 2012   Management Controls, Inc. — CONFIDENTIAL   4
Customer Support System   Main PageOctober 24, 2012   Management Controls, Inc. — CONFIDENTIAL   5
Customer Support System   TicketsOctober 24, 2012   Management Controls, Inc. — CONFIDENTIAL   6
Customer Support System   Ticket DetailOctober 24, 2012   Management Controls, Inc. — CONFIDENTIAL   7
Customer Support System Submitting a Ticket – part 1October 24, 2012   Management Controls, Inc. — CONFIDENTIAL   8
Customer Support System   Submitting a Ticket – part 2October 24, 2012    Management Controls, Inc. — CONFIDENTIAL   9
Customer Support System   KnowledgebaseOctober 24, 2012   Management Controls, Inc. — CONFIDENTIAL   10
Customer Support System   NewsOctober 24, 2012   Management Controls, Inc. — CONFIDENTIAL   11
Top Support Q’s• “What are the new enhancements in this version?”• “When a person is put to INACTIVE status…?”• “What kind...
Track Admin:Location, Organization, andArea Groups                              13
Track Admin: Search                      14
Your Q’s• What Do You Want to Know How to Do?• What Can We Do Better?• Roman Trevino – Roman.Trevino@TrackSoftware.com• Ti...
Close• Next Steps for You• Will You Use the Support Tool?• Questions?                                   16
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So how do you

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So how do you

  1. 1. So How Do You…?Roman Trevino & Tim Durham Management Controls 1
  2. 2. “So how do you…?”• Introduction to New Online Support Tool• Demonstration• Top Support Questions• What Are Your Questions?• Close 2
  3. 3. TrackSoftware.com/help• Features – Issue Tracking – Frequently Asked Questions / Knowledgebase – Live Chat Support• Flash drives for everyone! – User Guide is on the flash drive – Reminder URL is “on” the flash drive 3
  4. 4. Customer Support System Login PageOctober 24, 2012 Management Controls, Inc. — CONFIDENTIAL 4
  5. 5. Customer Support System Main PageOctober 24, 2012 Management Controls, Inc. — CONFIDENTIAL 5
  6. 6. Customer Support System TicketsOctober 24, 2012 Management Controls, Inc. — CONFIDENTIAL 6
  7. 7. Customer Support System Ticket DetailOctober 24, 2012 Management Controls, Inc. — CONFIDENTIAL 7
  8. 8. Customer Support System Submitting a Ticket – part 1October 24, 2012 Management Controls, Inc. — CONFIDENTIAL 8
  9. 9. Customer Support System Submitting a Ticket – part 2October 24, 2012 Management Controls, Inc. — CONFIDENTIAL 9
  10. 10. Customer Support System KnowledgebaseOctober 24, 2012 Management Controls, Inc. — CONFIDENTIAL 10
  11. 11. Customer Support System NewsOctober 24, 2012 Management Controls, Inc. — CONFIDENTIAL 11
  12. 12. Top Support Q’s• “What are the new enhancements in this version?”• “When a person is put to INACTIVE status…?”• “What kind of reporting options are there for ad-hoc users?”• “I did the most recent Hotfix, but…?” 12
  13. 13. Track Admin:Location, Organization, andArea Groups 13
  14. 14. Track Admin: Search 14
  15. 15. Your Q’s• What Do You Want to Know How to Do?• What Can We Do Better?• Roman Trevino – Roman.Trevino@TrackSoftware.com• Tim Durham – Tim.Durham@TrackSoftware.com 15
  16. 16. Close• Next Steps for You• Will You Use the Support Tool?• Questions? 16

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