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  1. 1. Leadership and action <br />Jane Lovell<br />Managing DirectorTQA Australia<br />AUSTRALIA<br />
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  3. 3. First night values<br />Truth<br />Honesty<br />Respect<br />Mutual support<br />Empathy<br />Fun <br />
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  5. 5. The crisis talks<br />
  6. 6. Post crisis values<br />Truth<br />Commitment<br />Respect<br />
  7. 7. Behaviours<br />“Our values are only as good as how we behave. It is by our behaviour that others can see what values we have, so we need to look at our behaviour as a team to see if it matches what we think our values are.”<br />
  8. 8. Post crisis values<br />Truth<br />No conflict between what we say and what we do<br />Truth allows us to be open with each other<br />Calling each other on ‘below-the-line’ behaviour such as dummy spits<br />Giving honest feedback<br />
  9. 9. Post crisis values<br />Commitment<br />Be on time<br />Be present in team meetings – observe, participate, contribute<br />Selflessness <br />Accepting feedback, happy to be called on ‘below-the-line’ behaviour<br />Committed people are passionate people<br />
  10. 10. Post crisis values<br />Respect<br />Listening to each other<br />Empathy – dealing with issues<br />Trusting each other<br />Welcoming differences and diversity<br />Inclusive of all team members <br />Listening, listening, listening<br />
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  12. 12. Values<br />The value of values<br />Agreeing values helps you determine a behavioural framework<br />A behavioural framework helps you work how “how to be” and particularly “how to be in a group”<br />
  13. 13. Behaviours and performance<br />High performing team<br />Strong professional relationships<br />Agreed behavioural framework<br />Genuine conversation<br />
  14. 14. Behaviours and performance<br />Do your behaviours align with your values?<br />High performing person<br />Strong internal relationship<br />Aware of behaviours<br />Genuine conversation<br />
  15. 15. Pick the leader<br />
  16. 16. Leadership and behaviours<br />How do you know if you are in the presence of a leader?<br />What is the connection between leadership and authority?<br />What is the connection between leadership and action?<br />A leader is……………<br />When do you behave like a leader?<br />
  17. 17. Leadership and behaviours<br />A form of being (with ourselves and others)<br />inclusive<br />constructive<br />enabling<br />moral<br />A leader is<br />caring<br />trusting and trustworthy<br />able to manage<br />dogged<br />authentic<br />
  18. 18. Leadership – what is it?<br />Having others boldly follow you where otherwise they would not go?<br />Failure to deliver is a failure of leadership (Shergold)<br />Leadership is not charisma<br />Leaders aren’t born they are made, and they are made just like anything else, through hard work (Vince Lombardi)<br />
  19. 19. Leadership or management?<br />Lead from the right, manage from the left (Covey)?<br />Leadership – setting the goal, aligning with values?<br />Management – the plan of how to achieve the goal?<br />Strategic Plan – leadership<br />Action Plan - management<br />
  20. 20. TQA Australia’s values<br />To be<br />committed<br />honest<br />inspiring<br />competent<br />supportive<br />