Ppt accreditation standards travel agencies

2,892 views

Published on

Published in: Travel, Business
  • Be the first to comment

Ppt accreditation standards travel agencies

  1. 1. PUBLIC CONSULTATION National Accreditation Standards For Travel and Tour Agencies
  2. 2. THE TOURISM ACT OF 2009 R.A. 9593 Formulate and implement a national standard for the operation and maintenance of tourism enterprises, prescribing minimum levels of quality and efficiency in order to ensure that facilities and services are maintained in accordance with acceptable local and international standards. OFFICE OF TOURISM STANDARDS AND REGULATION ACCREDITATION DIVISION
  3. 3. Why Are Tourism Standards Important? ENHANCED CUSTOMER SERVICE
  4. 4. Why Are Tourism Standards Important? BETTER CUSTOMER SERVICE
  5. 5. NUMBER OF ACCREDITED TRAVEL AND TOUR AGENCIES NATIONWIDE
  6. 6. COMPLAINTS RECEIVED FROM JANUARY – JUNE 2013 Total: 27
  7. 7. COMPLAINTS RECEIVED FROM JANUARY – JUNE 2013 Total: 66
  8. 8. a certification issued by the Department to a tourism enterprise that officially recognizes it as having complied with the minimum standards for the operation of tourism facilities and services.
  9. 9. Benefits of DOT Accreditation  Marketing and promotional incentives such as inclusion in travel fairs and events  Inclusion in website list of accredited enterprises  Priority to DOT Training Programs  Endorsement to embassies and travel trade association/s for utilization of establishment’s facilities and services  Endorsement to international and domestic airports (if appropriate) for issuance of Access Pass to qualified personnel  Suggested minimum number of inbound pax: 100  Issuance of DOT ID card to bonafide employees
  10. 10. STEPS IN APPLYING FOR ONLINEACCREDITATION (New & Renewal Application) http://accreditationonline.tourism.gov.ph
  11. 11. CURRENT STANDARDS FOR ACCREDITATION
  12. 12. DEFINITION TOUR OPERATOR - an entity which may either be a single proprietorship, partnership or corporation regularly engaged in the business of extending to individuals or groups, such services pertaining to arrangements and bookings for transportation and/or accommodation, handling and/or conduct of inbound tours whether or not for a fee, commission, or any form of compensation
  13. 13. QUALIFICATIONS  Resident Filipino citizen  Partnership organized under Philippine laws, at least 60% of its capital owned by a Filipino citizen  Corporations organized under Philippine Laws, at least 60% of the subscribed common or voting shares of stock is owned by Filipino citizens and the composition of the Board of Directors being at least 60%
  14. 14. OFFICE REQUIREMENTS  Commercial district  Easily identifiable  Exclusive for the travel and tour operations  Minimum of three (3) employees • (1 General Manager and 2 permanent staff)
  15. 15. DOCUMENTARY REQUIREMENTS  For Single Proprietorship, DTI Business Name Certificate  For Corporations/Partnership, SEC Registration Certificate  First page of the Articles of Incorporation (AOI) with the seal which also states the trade name of the entity being applied for  Articles of Cooperation (for Cooperatives)  Primary purpose  First page of Secondary purpose  List of Incorporators and Capitalization (Articles 7-9)  Treasurer's Affidavit  First page of By-laws  any amendment to the AOI/By-laws as approved by SEC  General Information Sheet for Renewal  Mayor’s Permit  Working Permit from DOLE/Valid Visa from BI (For foreign nationals)
  16. 16. DOCUMENTARY REQUIREMENTS  Proof of working capital of P500,000.00   For Existing Enterprises: Audited Financial Statement For New Enterprises: Bank certificate  Tour packages with itinerary  For tour operators with branches, affidavit acknowledging the existence of the branch office  For General Managers, proof of 3 years managerial experience or undertaking Tourism Management Course  For Stand-alone structures, valid Fire Safety Inspection Certificate  For those applying for service vehicles  LTO Official Receipt and Certificate of Registration  Motor Vehicle Personal Accident Insurance (car - P125,000.00, van -P250,000.00)
  17. 17. REVISED STANDARDS FOR ACCREDITATION
  18. 18. DEFINITION TOUR OPERATOR – an enterprise regularly engaged in the business of inbound and/or local tour operation such as making online reservations, arranging and booking for transportation and accommodation, handling and/or conducting tours for a fee, commission, or any form of remuneration. TRAVEL AGENCY – an enterprise regularly engaged in the business of providing services such as reservations/bookings, documentation of travel papers, sales and/or issuance of tickets and selling of outbound tours for a fee, commission, or any form of remuneration
  19. 19. DEFINITION TRAVEL AND TOUR AGENCY – an enterprise regularly engaged in both tour operator and travel agency services ONLINE TRAVEL AGENCY – shall mean a travel agency whose operations are largely done online through websites dedicated to travel and tour operations.
  20. 20. DEFINITION INBOUND TOUR – a tour of non-residents of the Philippines in the country LOCAL TOUR – a tour of residents of the Philippines within the country OUTBOUND TOUR – a tour of residents from the Philippines to another country
  21. 21. QUALIFICATIONS  Resident Filipino citizen registered as single or sole proprietorship  Partnership organized under Philippine laws, at least 60% of its capital owned by a Filipino citizen  Corporations organized under Philippine Laws, at least 60% of the subscribed common or voting shares of stock is owned by Filipino citizens and the composition of the Board of Directors being at least 60%  Cooperative duly organized under Philippine laws
  22. 22. OFFICE REQUIREMENTS
  23. 23. OFFICE REQUIREMENTS Office shall be adequately furnished and properly equipped for the conduct of business.
  24. 24. DOCUMENTARY REQUIREMENTS  For Single Proprietorship, DTI Business Name Certificate  For Corporations/Partnership, SEC Registration Certificate  First page of the Articles of Incorporation (AOI) with the seal which also states the trade name of the entity being applied for  Articles of Cooperation (for Cooperatives)  Primary purpose  First page of Secondary purpose  List of Incorporators and Capitalization (Articles 7-9)  Treasurer's Affidavit  any amendment to the AOI/By-laws as approved by SEC  Mayor’s Permit  Working Permit from DOLE/Valid Visa from BI (For foreign nationals)
  25. 25. DOCUMENTARY REQUIREMENTS
  26. 26. DOCUMENTARY REQUIREMENTS
  27. 27. RENEWAL PERIOD April 1 to June 30 VALIDITY PERIOD 2 Years
  28. 28. SUPERVISION Surrender of officers’/employees’ ID upon termination DOT access to the agency office’s records for verification of compliance with the standards Display of DOT Accreditation seal/sticker in a conspicuous place Non-transferability of Accreditation Automatic withdrawal of dormant Applications (inactive for 60 days) Periodic Inspection by DOT team Rectification of defects and deficiencies within a reasonable period of time
  29. 29. ONLINE TRAVEL AGENCIES  Online Travel Agencies (OTAs) shall comply with the minimum office requirements although their transactions are largely done online.  All websites offering online payment schemes shall be compliant with Payment Card Industry Data Security Standard (PCI-DSS) and be encrypted with Security Socket Layer (SSL) to ensure that no personal information such as credit card numbers are stored in the website.
  30. 30. WEBSITE INFORMATION All accredited OTAs and Travel and Tour Agencies shall display the following in their websites Correct and full information of the company including key officials and contact details Valid accreditation number with expiry date
  31. 31. TOUR COORDINATOR/ TOUR ESCORT The tour coordinator or a foreign tour escort shall in no circumstance act as a tour guide. The presence of tour coordinators/tour escorts may be allowed provided that there is an accompanying DOT-accredited tour guide .
  32. 32. FEES Accreditation Lost Certificate - P3,500.00 P1,000.00 Renewal - P2,000.00 Sticker Fee - P200.00 ID Lost ID - - P100.00 P100.00 Name Change - P3,500.00 Re-assessment - P1,000.00
  33. 33. FEES SURCHARGE Additional amount equivalent to 50%of the accreditation fee for renewals made after June 30 and another 100% shall be collected for every preceding year thereafter
  34. 34. GROUNDS FOR SUSPENSION/REVOCATION A. Making any false declaration or statement or making use of any such declaration or statement or any document containing the same or committing fraud or any act of misrepresentation for the purpose of obtaining the grant of accreditation B. Failure to maintain the standards and requirements for accreditation C. Gross and evident bad faith in dealing with clients / fraudulent solicitation of business D. Tolerance of gross misconduct, discourtesy, dishonesty or misrepresentation committed by any of the operator’s officers or employees against its clients to the deterrent of the tourism industry
  35. 35. GROUNDS FOR SUSPENSION/REVOCATION E. Employment or hiring of non-DOT accredited tourism frontliners or engaging the services of non-DOT accredited tourism establishments/ vehicles except in areas where there are no DOT accredited tour guides /trainers / vehicles / establishments available F. Failure to specify in any form of advertisement or medium of information the DOT accreditation number with validity G. Promoting, facilitating or conducting activities involving drugrelated transactions, prostitution or sex tourism H. Violation of or non-compliance with any of the provisions of these rules, promulgated orders, decisions and circulars issued by the Department and other concerned government agencies; I. Any other act or omission that works against the interest of the tourism industry.
  36. 36. GROUNDS FOR DENIAL A. Non-settlement of the complaint filed against them with the Department B. Cancellation/Revocation of Accreditation PENALTIES First Offense - Six (6) months Suspension of Accreditation Second Offense - One (1) year Suspension of Accreditation Third Offense - Revocation of Accreditation
  37. 37. SUMMARY OF PRESENT AND REVISED STANDARDS FOR ACCREDITATION
  38. 38. QUALIFICATIONS Standard PRESENT REVISED Inbound Outbound with Inbound and/or Local X Inbound and/or Local Outbound Accreditation of ONLINE TRAVEL AGENCIES (OTA) X ✔ Accreditation of Cooperatives X ✔ Nature of Operations Accreditation of TRAVEL AGENCIES (outbound only) ✔
  39. 39. OFFICE REQUIREMENT Standard PRESENT Office Size Location Use of Office Minimum number of employees REVISED 20 sq.m. Commercial Area/District Commercial Building Exclusively for Tour Operation Business Exclusively for Tour Operation Business 3 3 (General Manager & 2 permanent staff) (General Manager, Product Development Officer;and ticketing/reservation officer)
  40. 40. DOCUMENTARY REQUIREMENTS Documents PRESENT REVISED Mayor’s Permit ✔ ✔ DTI/SEC Registration and Articles of Incorporation/Cooperation ✔ ✔ Working Permit from DOLE/Valid Visa from BI ✔ ✔ Tour Package with Itinerary ✔ ✔
  41. 41. DOCUMENTARY REQUIREMENTS Documents PRESENT REVISED Working Capital of P500,000.00 ✔ ✔ Audited Financial Statement ✔ ✔ Summary of Sales Report Surety Bond (in favor of LGU) LGU Requirement Professional Indemnity/CGL with coverage of P1,000,000.00 X Proof of Managerial Experience ✔
  42. 42. FEES PRESENT PROPOSED 1 Year 2 Years 1,400.00 3,500.00 Sticker 50.00 200.00 ID 30.00 100.00 1,000.00 2,000.00 Validity of ACcreditation Accreditation Fee Renewal Fee Name Change Fee 3,500.00 Lost Certificate/ID 1,000.00 –Certificate 100.00 –ID Re-assessment fee 1,000.00

×