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Zendesk, Totango, and Marketo at Work               Jeff Wiss, Vice President, Demand Generation               May 24, 201...
Page 2   #mus12   © 2012 Marketo, Inc.
Zendesk delivers at global scale   •137 countries                     •100,000,000 service   •15,000+ customers           ...
Customers  ©CO PYRIG HT ZENDESK INC 2012     ST RICT LYPage 4                            CO NFIDENT IAL                   ...
What They Tell UsPage 5                   #mus12   © 2012 Marketo, Inc.
What We Could See: Pre-TotangoPage 6                #mus12         © 2012 Marketo, Inc.
Getting Smarter With Totango and SlicePage 7                   #mus12              © 2012 Marketo, Inc.
Not Creating Tickets?Page 8                  #mus12   © 2012 Marketo, Inc.
Not Adding Agents?Page 9                   #mus12   © 2012 Marketo, Inc.
Not Customizing Their Zendesk?Page 10               #mus12         © 2012 Marketo, Inc.
Road Show CampaignPage 11              #mus12   © 2012 Marketo, Inc.
Charitable Contribution CampaignPage 12               #mus12           © 2012 Marketo, Inc.
Customer Loyalty CampaignPage 13              #mus12     © 2012 Marketo, Inc.
Great Results    • Increased trial engagement by 100%    • Increased trial conversion by 30%    • Increased Net Promoter S...
Thank You!© 2012 Marketo, Inc. Marketo Proprietary and Confidential
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Zendesk Presentation at Marketo Summit_2012

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Zendesk Presentation at Marketo Summit_2012

  1. 1. Zendesk, Totango, and Marketo at Work Jeff Wiss, Vice President, Demand Generation May 24, 2012© 2012Page 1 Marketo, Inc. Marketo Proprietary and Confidential #mus12 © 2012 Marketo, Inc.
  2. 2. Page 2 #mus12 © 2012 Marketo, Inc.
  3. 3. Zendesk delivers at global scale •137 countries •100,000,000 service •15,000+ customers interactions/year •65,000,000 served customers •1,000,000,000 total interactions ©CO PYRIG HT ZENDESK INC 2012Page 3 #mus12 © 2012 Marketo, Inc.
  4. 4. Customers ©CO PYRIG HT ZENDESK INC 2012 ST RICT LYPage 4 CO NFIDENT IAL #mus12 4 © 2012 Marketo, Inc.
  5. 5. What They Tell UsPage 5 #mus12 © 2012 Marketo, Inc.
  6. 6. What We Could See: Pre-TotangoPage 6 #mus12 © 2012 Marketo, Inc.
  7. 7. Getting Smarter With Totango and SlicePage 7 #mus12 © 2012 Marketo, Inc.
  8. 8. Not Creating Tickets?Page 8 #mus12 © 2012 Marketo, Inc.
  9. 9. Not Adding Agents?Page 9 #mus12 © 2012 Marketo, Inc.
  10. 10. Not Customizing Their Zendesk?Page 10 #mus12 © 2012 Marketo, Inc.
  11. 11. Road Show CampaignPage 11 #mus12 © 2012 Marketo, Inc.
  12. 12. Charitable Contribution CampaignPage 12 #mus12 © 2012 Marketo, Inc.
  13. 13. Customer Loyalty CampaignPage 13 #mus12 © 2012 Marketo, Inc.
  14. 14. Great Results • Increased trial engagement by 100% • Increased trial conversion by 30% • Increased Net Promoter Score by 64%Page 14 #mus12 © 2012 Marketo, Inc.
  15. 15. Thank You!© 2012 Marketo, Inc. Marketo Proprietary and Confidential

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