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You Have Your Survey Data, Now What?


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Customer Success Summit 2016 Breakout Session
Presented by: Evan Klein, President & Founder, Satrix

Published in: Technology
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You Have Your Survey Data, Now What?

  1. 1. You Have Your Survey Data, Now What?
  2. 2. A few assumptions
  3. 3. Analyze the data
  4. 4. Company Level Analysis
  5. 5. Slicing & Dice Your Data By revenue bands By tenure By CS Manager By product By geography By vertical By opportunity
  6. 6. Closing the Loop 1 • Triage 2 • Satisfied, unenthused 3 • Advocates 4 • Non responders
  7. 7. Share across company
  8. 8. Improve Your Business Add product features Strengthen onboarding Enhance communication Improve support New community, self-help Expand training resources
  9. 9. Performance reviews Storytelling Rewards & recognition Lead by example Consistent communication Strengthen Your Culture
  10. 10. Key Takeaways for Success Interpret Feedback Share Insights Take ActionFocus on Culture
  11. 11. Find Us: satrix-solutions-llc. @satrixsolutions Evan Klein, Founder Let’s Hear Your Questions