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DNA-CXTM The Heart of
Co hosted by
Guy Nirpaz, CEO &
Oren Raboy, VP Eng.
WHAT IS ?
modern, light-weight, customer successNEW
Let’s start with a demo of Zoe
People are excited about Zoe!
Zoe should be called Beth, it saves me
and my team so much time!
Hi Cecilia,
Zoe’s awesome! I like it (her?) and am spreading the
word among our organization about it!
Hi Oren,
Quick note that might be interesting to you on
how Zoe is used:
I heard it from a sales person, who was showing
out data to a customer during an account
meeting. He wanted to show how usage and
adoption are increasing and did it with Zoe over
Slack on his phone. Customer loved it!
Introducing Totango DNA-CX - The Heart of Zoe
Introducing Totango DNA-CX - The Heart of Zoe
Introducing Totango DNA-CX - The Heart of Zoe
Introducing Totango DNA-CX - The Heart of Zoe
1
2
3
Access
Participate
Impact
democratize
customer data
make
accessible to
anyone when
cross functional
teams can self
organize and
participate in
addressing
customer needs
initiatives and
customer
causes are
created and
customer
impact is made
Zoe responds
immediately to your
requests
@Zoe, tell me about client-X
Here you go, Guy…
Account: Client-X
Status: Paying
Subscription: $100K
Renewal Date: Next quarter
Health: Good
Usage: Trending up
Support Tickets: 3
Success Manager: Jim
More Info…
Product Usage
Service Requests
Touch pointsUsers
Customer Feedback
Financial
Access to
DNA-CXTM
DNA-CXTM
Dynamic No-Schema Active - Customer IndeX
Product Usage
Service Requests
Touch pointsUsers
Customer Feedback
Financial
organic customer centric data model
Models your customers and your
business DNA
Loves ‘dirty’ data, start with what
you’ve got and improve over time
Tracks signal change over time and
triggers actions (proactive)
DNA-CXTM
The Heart of
Questions?
Learn more
www.totango.com

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Introducing Totango DNA-CX - The Heart of Zoe

Editor's Notes

  1. You can make a bigger impact
  2. Operational freedom No-Schema – there’s no concept of incomplete
  3. Operational freedom No-Schema – there’s no concept of incomplete