At Customer Success Summit 2017, we introduced the world to Zoe™. Zoe opens up customer success to the entire company and makes it everyone’s business. The data technology behind Zoe is what makes it truly revolutionary, though. Totango Co-founders Guy Nirpaz, CEO and Oren Raboy, VP of Engineering, reveal DNA-CX, the data architecture that doesn’t require perfect data to get started and provides real-time customer context immediately. Watch the 30 min webinar: http://customer-success-resources.totango.com/h/i/339305283-introducing-totango-dna-cx-the-heart-of-zoe
5. People are excited about Zoe!
Zoe should be called Beth, it saves me
and my team so much time!
Hi Cecilia,
Zoe’s awesome! I like it (her?) and am spreading the
word among our organization about it!
Hi Oren,
Quick note that might be interesting to you on
how Zoe is used:
I heard it from a sales person, who was showing
out data to a customer during an account
meeting. He wanted to show how usage and
adoption are increasing and did it with Zoe over
Slack on his phone. Customer loved it!
11. Zoe responds
immediately to your
requests
@Zoe, tell me about client-X
Here you go, Guy…
Account: Client-X
Status: Paying
Subscription: $100K
Renewal Date: Next quarter
Health: Good
Usage: Trending up
Support Tickets: 3
Success Manager: Jim
More Info…
13. DNA-CXTM
Dynamic No-Schema Active - Customer IndeX
Product Usage
Service Requests
Touch pointsUsers
Customer Feedback
Financial
organic customer centric data model
14. Models your customers and your
business DNA
Loves ‘dirty’ data, start with what
you’ve got and improve over time
Tracks signal change over time and
triggers actions (proactive)
DNA-CXTM
The Heart of