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Customer Success Summit: The Pro-Customer Company

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Totango
Totango

Presented by Guy Nirpaz at Totango's Customer Success Summit. Watch his presentation here: https://vimeo.com/62296506

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Guy Nirpaz CEO
Customer Success Summit: The Pro-Customer Company
Customer Success Summit: The Pro-Customer Company
Customer Success Summit: The Pro-Customer Company
Customer Success Summit: The Pro-Customer Company
Customer Success Summit: The Pro-Customer Company
Customer Success Summit: The Pro-Customer Company
Customer Success Summit: The Pro-Customer Company
Customer Success Summit: The Pro-Customer Company
Customer Success Summit: The Pro-Customer Company
Customer Success Summit: The Pro-Customer Company
Customer Success Summit: The Pro-Customer Company
Customer Success Summit: The Pro-Customer Company
Customer Success Summit: The Pro-Customer Company
Customer Success Summit: The Pro-Customer Company
Customer Success Summit: The Pro-Customer Company
Customer Success Summit: The Pro-Customer Company
Customer Success Summit: The Pro-Customer Company
Customer Success Summit: The Pro-Customer Company

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Customer Success Summit: The Pro-Customer Company

Editor's Notes

  1. Motivation for the eventLet me tell you a story…
  2. World of software is changing
  3. we are not far from a world where you can expect, demand, from your suppliers that they always have your best interests in mind. Where you get value first, and pay later. Where there is no more shelfware of software that you don't use or don't need. Where the vendor will not rest until your problem is solved. If you buy a solution to solve a problem, you get ROI always.
  4. slide 15 I wrote: we are not far from a world where the entire company is aligned around customer success; every person in the company knows at any given time what he or she can do to help a customer reach their business goal and is empowered to make it happen.