Seismic And TopLine North Amercia Services


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The Seismic / TopLine Partnership for delivering great service around North America.

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Seismic And TopLine North Amercia Services

  1. 1. ®<br />Partner<br />Smart.™<br />
  2. 2. To provide the infrastructure, operations, processes and quality assurance critical for delivering world-class, business-grade professional services for a broad spectrum of technical capabilities<br />IMSN Mission Statement<br />
  3. 3. Ability to offer a broad range of technical capabilities and diverse leading-edge technology solutions<br />Ability to rapidly deploy technical experts throughout North American, through a single point of contact<br />Maximize ROI for your technology solutions<br />Backed by a service provider network of more than 850 qualified organizations, through the IMSN<br />Enhanced customer support capabilities<br />[MORE TEXT FROM VAR]<br />TopLine Strategies Value Added Offering<br />
  4. 4. What is the Ingram Micro Services Network?<br />North American field & professional IT services delivery organization<br />Offers pre-and post-sales break/fix, professional and consultative IT services<br />Designs, deploys and supports hardware and software products across diverse technology sets<br />Secure and trusted partners, backed by a Fortune 100 company<br />High quality delivery assurance<br />
  5. 5. Unique solution-provider-delivered service model<br />IMSN utilizes the best solution providers in local markets rather than relying on independent subcontracted technicians <br />Our partners:<br />Have invested in infrastructure and training<br />Understand the importance of building and maintaining customer relationships<br />Are experts on the needs of small to midsize businesses<br />Have experience in vertical and local markets<br />What Sets the TopLine & IMSNApart?<br />
  6. 6. Focus on quality<br />Professional, business-grade solution providers <br /> not “hired guns”<br />SLA-driven model<br />Quality and compliance subcommittees<br />End-user customer satisfaction surveys<br />What Sets the TopLine & IMSNApart? cont...<br />
  7. 7. High standard of support on end-to-end solutions, including:<br />Professional services<br />Technology services<br />Project management and deployment <br />Industry-leading technology expertise and service capabilities<br />Not simply desktop and peripherals break/fix services<br />Pre- and post-sales professional and consultative services<br />Partners sell and support leading-edge technology solutions<br />What Sets the TopLine & IMSNApart? Cont…<br />
  8. 8. IMSN Member Reach<br />
  9. 9. Extensive Vertical Technology Solutions<br />Security and vulnerability assessment services<br />Enterprise storage/document management<br />Wireless/mobility<br />Networking, VoIP, IP surveillance<br />AIDC/POS/RFID<br />Digital signage<br />Disaster recovery/business continuity<br />Virtualization<br />Service Partner Capabilities<br />
  10. 10. Extensive Manufacturer Experience<br />Hewlett-Packard, IBM, EMC <br />Microsoft, Cisco Systems, Juniper Networks<br />WatchGuard Technologies, SonicWall, CheckPoint Software Technologies, McAfee, Trend Micro, Symantec / VERITAS<br />Nortel Networks, Polycom, 3Com, Enterasys Networks<br />Xerox, Brother, Canon, Fujitsu<br />Service Partner Capabilities cont..<br />
  11. 11. Business and IT Lifecycle Services - Products and services that solve complex and evolving business needs:<br />Technology lifecycle services<br />Enterprise networked storage<br />Server consolidation and migration services<br />Networking infrastructure design and support<br />Data center design<br />Security services and consulting<br />IT consolidation, TCO and ROI<br />Secure remote office and virtual networking (VPN and Citrix Systems)<br />Business continuance and disaster recovery<br />Converging technologies<br />Service Partner Capabilities cont…<br />
  12. 12. Customer-satisfaction calls placed on all incidents within 72 hours of completion<br />Partners are measured on response time, technical capability, professionalism and communication<br />All members must maintain a minimum satisfaction rating of 4.5 (on a 1-5 scale)<br />Members who fall below 4.5 are reviewed by a compliance team<br />IMSN consistently scores on par with or above the national average satisfaction rating <br />IMSN is also benchmarked against nationwide service providers through Service 800, a CompTIA affiliate<br />Quality Satisfaction Metrics<br />
  13. 13. ®<br />Partner<br />Smart.™<br />