Managed Services<br />Taking costs out of the support systems<br />With innovative tools and processes<br />July 2009<br />
Peace of Mind <br />A Proactive 24x7x365 Network Monitoring and Management Service<br />A Secure Computing Environment<br ...
Increased Response and Resolution Time for All User Issues<br />A Remote Service Desk to deliver Response and Resolution m...
IT Cost Savings<br />A Proactive hardware and software maintenance, patching and updating process to eliminate high emerge...
Gain peace of mind with our blend of managed technical support services specifically designed to allow you to focus on run...
Professional and IT Consulting Services for:<br />As your Trusted Advisor and CIO, we become your team of trained, certifi...
Service back online (total downtime = 7+ hours)<br />SP runs diagnostics<br />SP arrives<br />Escalates to Service Provide...
Represents time and<br />dollar savings<br />Service is back online(total time = 2 hours)<br />We detects outage<br />One ...
Daily health checks (e.g. event log, disk space, cpu monitoring)<br />Anti-virus updates<br />Back-up verification<br />Up...
Maximize Business Continuity<br />Maintain uptime at a predictable, monthly cost<br />Provide your business strategic tech...
Conduct a Business and Technology Assessment<br />Deliver Business and Technology Summary Report and Recommendations<br />...
Where to start…<br />
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Managed Services 2009

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Using managed services approaches to take cost out of your business, while keeping SLA's solid.

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Managed Services 2009

  1. 1. Managed Services<br />Taking costs out of the support systems<br />With innovative tools and processes<br />July 2009<br />
  2. 2. Peace of Mind <br />A Proactive 24x7x365 Network Monitoring and Management Service<br />A Secure Computing Environment<br />Increased Operational Efficiency<br />To Insure that Critical business processes and services are highly available (Email, Printing, Line of Business Applications, Remote Office Connectivity)<br />Your Business Needs<br />
  3. 3. Increased Response and Resolution Time for All User Issues<br />A Remote Service Desk to deliver Response and Resolution much more quickly than an onsite-only support process allows<br />To eliminate the need to wait for an onsite service call<br />Your Business Needs<br />
  4. 4. IT Cost Savings<br />A Proactive hardware and software maintenance, patching and updating process to eliminate high emergency repair costs<br />Ability to Budget for IT Costs<br />A Flat-Fee Proactive IT Support Plan<br />Mitigate Business Risk<br />An effective Data Backup and Protection plan and process<br />Business Continuity Planning in the event of Disaster<br />Your Business Needs<br />
  5. 5. Gain peace of mind with our blend of managed technical support services specifically designed to allow you to focus on running your business. <br />Our support services increase your staff’s efficiencies and productivity while mitigating your business pain and risks for one low, fixed monthly fee without any surprises, hidden costs or the hassle and expense of hiring your own full time IT staff. <br />Support<br />
  6. 6. Professional and IT Consulting Services for:<br />As your Trusted Advisor and CIO, we become your team of trained, certified professionals who quickly and effectively eliminate your IT problems and continually introduce you to new solutions aimed at reducing your costs, improving your efficiencies and mitigating your business risks.<br />How Can We Help You?<br />Design<br />Accounting<br />Advertising<br />Healthcare<br />
  7. 7. Service back online (total downtime = 7+ hours)<br />SP runs diagnostics<br />SP arrives<br />Escalates to Service Provider for help<br />User arrives at the office<br />Outage occurs<br />$ 14<br />$ 12<br />$ 10<br />Cost(in 1000’s)<br />$ 8<br />$ 6<br />Cost of Downtime WITHOUT Our Service<br />$ 4<br />$ 2<br />8am<br />10am<br />11am<br />12pm<br />1pm<br />9am<br />2pm<br />3pm<br />4pm<br />6am<br />7am<br />Time<br />
  8. 8. Represents time and<br />dollar savings<br />Service is back online(total time = 2 hours)<br />We detects outage<br />One incident handled by Our Service pays for the entire year of service<br />Downtime SAVINGS WITH Our Service<br />Cost<br />8am<br />10am<br />11am<br />12pm<br />1pm<br />9am<br />2pm<br />3pm<br />4pm<br />6am<br />7am<br />Time<br />
  9. 9. Daily health checks (e.g. event log, disk space, cpu monitoring)<br />Anti-virus updates<br />Back-up verification<br />Updates to address system security vulnerabilities<br />Configuration management<br />Virus detection, elimination and protection<br />Consulting recommendations<br />Our Preventive Maintenance<br />
  10. 10. Maximize Business Continuity<br />Maintain uptime at a predictable, monthly cost<br />Provide your business strategic technical insights<br />Secure your business from hackers or disgruntled employees.<br />Gain a “Virtual IT” Department of Professionals <br />Deliver Peace of mind<br />Allows you to run your Business, not your network<br />What will We do for your Business?<br />
  11. 11. Conduct a Business and Technology Assessment<br />Deliver Business and Technology Summary Report and Recommendations<br />Implement Recommendations<br />Deliver an Our Solutions Package<br />Perform Proactive Maintenance and Support and Seek Out and Present Beneficial Technology Solutions<br />Next Steps…<br />
  12. 12. Where to start…<br />

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