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Medusa overview 2011

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Brief Intro on how medusa helps Operators of shared-space.

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Medusa overview 2011

  1. 1. Infrastructure-as-a-Servicein SharedSpace<br />Medusa is a product of<br />
  2. 2.
  3. 3. Who Are We?<br />Leading Specialists in Shared Space (MTU)<br />
  4. 4. What do we do?<br />Infrastructure as a Service:<br /><ul><li>Deliver Internet & resources as a service plan to customer
  5. 5. Infrastructure is the correct network environment AND the ability to change it. Now.
  6. 6. Mission Critical availability</li></li></ul><li>How do we do it?<br />Tasking: Provide, Bill, Investigate<br /> Immediate action by front line staff* using web interface.<br /> Most actions take less than 1 minute to complete.<br />For everything else:<br /> There’s the support process. We have the Knowledge.<br />
  7. 7. Shared-Space is Different<br />There is ONLY the SLA*. Customers judge Operator by:<br /><ul><li> Failures of service provision
  8. 8. Speed of response to requests
  9. 9. Knowledge and resources</li></ul>Medusa ensures the SLA through “Enable & Respond”<br />(*SLA : Service Level Agreement)<br />Errors are rarely the problem!<br />Support Ticket Distribution<br />
  10. 10. What do we do?<br />
  11. 11. Medusa creates different types of space<br />Hotdesks /CoWork<br />Meeting<br />Common services<br />Copier / Scanner<br />Breakout & Public areas<br />Reception & Admin<br />Company Y - Room 21<br />Company A - Room 1<br />Company B – Room 2<br />Company C - Room 3<br />Company C- Room 23<br />Company D- Room 12<br />Company D - Room 11<br />Company X - Room 20<br />Company D - Room 10<br />Comms room<br />Medusa<br />User Equipment<br />Switches<br />User Equipment<br />Switches<br />User Equipment<br />Switches<br />User Equipment<br />
  12. 12. Medusa creates different types of space<br />Hotdesks /CoWork<br />Meeting<br />Common services<br />Copier / Scanner<br />Breakout & Public areas<br />Reception & Admin<br />Company Y - Room 21<br />Company A - Room 1<br />Company B – Room 2<br />Company C - Room 3<br />Company C- Room 23<br />Company D- Room 12<br />Company D - Room 11<br />Company X - Room 20<br />Company D - Room 10<br />Comms room<br />Medusa<br />User Equipment<br />Switches<br />User Equipment<br />Switches<br />User Equipment<br />Switches<br />User Equipment<br />
  13. 13. REVISE<br />ISDN / PRI<br />Internet<br />SIP<br />Voice Switch or Other Gateway<br />Medusa<br />Medusa VoIP Controller port<br />VoIP Trunk<br />Converged Voice + Data<br />Vlan Switches<br />Independent <br />Voice & Data<br />Data only drop<br />Voice only Drop<br />Voice AND data drop<br />
  14. 14. Customer Types<br />Customers can be treated as 4 TYPES,each with specific needs<br />But Customers evolve between types as well.<br />
  15. 15. Future (proof)<br />
  16. 16. Centre Charge - Customer Portal View (Cassie)<br />
  17. 17.
  18. 18. WiFi-2<br />Future-proof for when everyone has 3 devices<br />Guaranteed to 36Mbps raw-air<br />Full Spec 300 Mbps raw air<br />PLUS<br />Medusa’s Roaming user technology.<br />
  19. 19. This has been: Infrastructure as a Service, by Medusa<br />For information on PBL and Medusa<br />info@medusabusiness.comwww.medusabusiness.com<br />This presentation at <br />

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