Customer driven - SP built on customer feedback from EAB, Café, Perspectives We partner with customers at these forums drive us (Café coming up) Six years – evolution includes 00 - Hosted – core solution 01 - Enhanced S&L 02 - Broader user (508) and content support 03/04 - Blended learning support – broader content types, MML Search, Learning Programs, ILT 05 – Extensions to LPs with virtual classroom and referenceware 06 – Structured LP, more support for custom content, instant hosting, OLSA
SkillSoft's Professional Services team is the largest global service organization in the e-learning industry with over 160 seasoned customer support professionals to support every element of your implementation. No other e-learning company matches our organization in terms of staff size or overall investment. Our support staff has created comprehensive best practices and tools based on our experiences in working with Global 5000 companies over the history of our company. T oolkits include all the technical documentation, implementation planning guides, detailed project plans, marketing and communications templates, virtually anything you will need to support e-learning in your organization. Most importantly, Skillsoft provides expertise and support as needed to ensure your success. Most e-learning companies restrict the hours and services provided or charge extra for large parts of the service offering. Skillsoft is in a position to offer an extremely rich set of services that we have found in our experience to be necessary to ensure customer success—as part of the cost of doing business with us. Other unique support offerings include (CHOOSE POINTS TO TALK TO, DON’T TRY TO COVER ALL) Strategic Implementation Workshop Focused on the topics of Cultural Awareness, Managing Change, Marketing Strategy and Combating Resistance, the Workshop helps program teams set a strategic context for their e-Learning initiative. The exercise is equally suited for organizations embarking on their initial e-Learning deployment and for established e-Learning program teams wishing to drive further success throughout the organization. Value Measurement Toolkit The Value Measurement Toolkit was designed to help you measure the impact of your learning solutions on the business results of your organization. The Toolkit is the result of more than six months of research and includes a clearly defined, hands-on process along with a data analysis tool for determining the value returned for investment in SkillSoft e-Learning solutions. Training Needs Assessment SkillSoft’s Training Needs Assessment Tools provide you with online capability to evaluate the learning priorities across your organization. The survey and report results are fully managed by SkillSoft for you. You can separately evaluate the perceived needs of managers and associates for Business Skills or IT Training. At the conclusion of the survey period, SkillSoft will provide you with an analysis report of your results in a format that will assist you in making appropriate library selections. Universal Competency Map The Universal Competency map can assist you in aligning your library content to specific needs within your organization. If you have central core competencies for your workforce, this tool can help you easily identify which of the competencies present match yours, and which SkillSoft courses target those competency descriptions. If you do not have readily defined competencies, the tool can be used to identify some common learning needs, and used by HR or supervisors to assist in making learning recommendations from your SkillSoft library to close skill gaps. Program Data Analysis Report The Program Data Analysis Report allows you to measure the success of your e-Learning program based on end user feedback, site utilization trending and your own established success criteria. By pulling together specific evaluation and usage data, and dividing it into an easy to read Analysis Report, you can clearly see where your program is headed and how that stacks up against your goals.
The ways that a customer views learning, markets learning, supports learning, deploys learning give us the indicators of its health and maturity as a learning organization.
Why Skillsoft Deck
Presented By: Tony Dempsey Learning For The Sustainable Enterprise
What is sustainability? What is the role of learning in the sustainable enterprise? Increased Agility Maximize the value of people Do more with less Prepare for the unexpected Sustainability is a solid business principle that means to sustain positive results over a longer period, for more stakeholders, while reducing cost and negative impacts. Improved Organizational Performance Productivity, profitability Expand the scope of training to more employees, on more subjects, in more forms Provide the widest range of learning resources, available on demand Provide the most efficient and effective path to learning
Learning For The Sustainable Enterprise Maximize the value of people Learning for all Creativity Innovation engagement productivity performance retention
Learning for the Sustainable Enterprise Prepare For The Unexpected Readiness On-Demand Problem-Solving Innovation Critical thinking skills Instant answers Agility
Learning for the Sustainable Enterprise Do More For Less Reduce costs Expand learning More Learners Any Place More Options Any Time Eco-Friendly
<ul><li>Learning Partner Requirements: </li></ul><ul><li>Experience and stability </li></ul><ul><li>Customer focus </li></ul><ul><li>Commitment to learning innovation </li></ul>
SkillSoft Experience and Stability <ul><li>Put SkillSoft’s 10+ years of experience in technology-enabled learning to work for your organization </li></ul><ul><li>The largest company in the world with a sole focus on e-learning </li></ul><ul><ul><li>Approximately $330M* revenue targeted for FY 2009 </li></ul></ul><ul><ul><li>Growing and profitable </li></ul></ul><ul><ul><li>Stable, hands-on management team </li></ul></ul><ul><ul><li>Financial health is verifiable through filings made as a publicly-traded company </li></ul></ul><ul><li>Ownership of all major assets </li></ul><ul><ul><li>27,000+ content products </li></ul></ul><ul><ul><ul><li>18 languages </li></ul></ul></ul><ul><ul><ul><li>12 learning modalities </li></ul></ul></ul><ul><ul><li>All technology products </li></ul></ul><ul><ul><li>Ability to respond to customer needs </li></ul></ul><ul><ul><li>Ability to ensure integration of content and delivery systems </li></ul></ul><ul><li>16-17% of revenue invested in R&D in FY 2009 </li></ul><ul><li>500+ customer-facing employees to help ensure customer success </li></ul>*As of 1/19/09 8K filing.
A History of Learning Innovation 2001 Books24x7 acquisition (ITPro, BusinessPro, OfficeEssentials), SkillBriefs, SkillSims 2002 SmartForce merger, Blended Learning Toolkits, 508 Accessibility 2003 Multi-Modal Search & Learn, Learning Programs, ILT module, Credentialing, Certification View, Advanced Groups, ES&H compliance courses 2005 OLSA, Legal Compliance courses, Well-BeingEssentials 2006 KnowledgeCenters, Business Impact Series, Challenge Series, Books24x7 On-The-Go platform, AnalystPerspectives 2008 Live Learning, Learning Portlets, German & Spanish Books collections First generation business courses, ID model, learning object design, assessment mode, Job Aids, RolePlays 1999 2000 SkillPort platform, Search & Learn, case study exercises, first localized courses, Customization Toolkit, AICC certification 2004 ExecSummaries, EngineeringPro, Express Guides, Dialogue Live, Dialogue Design 2007 Leadership Development Channel, Books24x7 Chapters-To-Go, KnowledgeCenter Editor, Narrated Animation courses, NETg acquisition 1998 SkillSoft founded
Comprehensive Services <ul><li>Custom Development </li></ul><ul><li>Learning solutions tailored to your unique business needs </li></ul><ul><li>Courses, simulations, games and a variety of delivery options: online, CBT, podcasts </li></ul><ul><li>Flexible options for hosting, technology, maintenance and support </li></ul><ul><li>Full development or customization of existing SkillSoft products </li></ul><ul><li>Learning Consultants </li></ul><ul><li>Your expert resource before, during and after implementation </li></ul><ul><li>Largest core services offering – included with every SkillSoft implementation </li></ul><ul><li>Certified professionals </li></ul><ul><li>Comprehensive best practices, tools and methodologies </li></ul><ul><li>Services include: </li></ul><ul><ul><li>Program & curriculum design, technical planning, marketing strategy, reporting strategy, performance & measurement </li></ul></ul><ul><li>Solutions Services </li></ul><ul><li>For-fee services designed to maximize business results </li></ul><ul><li>An extension of your team, virtual or on-site </li></ul><ul><li>Programs customized to meet your exact needs </li></ul><ul><li>Services include: </li></ul><ul><li>Blended learning services, program management, shared services </li></ul>L
The SkillSoft Learning Growth Model™ A Model for Establishing a Vision <ul><li>A five-stage framework that maps the path to learning maturity for an organization and its programs </li></ul><ul><li>Creates a blueprint focused on the alignment of learning to talent needs and obtaining the critical objectives for each stage </li></ul><ul><li>Provides sound strategies that increase the overall performance of learners and teams and accelerate business results </li></ul>Where would you like your organization to be in 1-3 years? Stage 3 Strategic Align Learning Stage 5 Optimize Enterprise-wide Learning Stage 4 Systematic Integrate Learning Stage 1 Supplement Initiate Learning Break Through Stage 2 Target Manage Learning
Heritage of customer focus <ul><li>3,000 customers, 10 million end users </li></ul><ul><ul><li>Approximately 50% of Fortune 500 </li></ul></ul><ul><ul><li>All US cabinet level agencies and all branches of military </li></ul></ul><ul><ul><li>Weighted renewal rate over 100% in Fiscal Year 2008 </li></ul></ul><ul><li>Systematic customer feedback ensures on-target development, high-quality service </li></ul>SkillSoft 2008 Customer Satisfaction Survey Survey: TNS Diagnostics Intend to Repurchase Willing to Act as Reference Customer Service Product Quality Ease of Doing Business 80% 60% 40% 20% 93% 93% 93% 94% 94%