Tony de Thomasis  Using CA Wily Introscope to Reduce Support Costs and drive innovation SAP Mentor, NetWeaver Practice Lea...
Motivation – why would you use CA Wily Introscope Large investment in NetWeaver technology Many different NetWeaver usage ...
A typical SAP landscape  Response JVM  Application Server J2EE Application Servlet EJB MQ/Tux JDBC CICS File and Network I...
A typical SAP landscape with CA Wily Introscope Response JVM  Application Server J2EE Application Servlet EJB MQ/Tux JDBC ...
A typical CA Wily Introscope deployment Entry level CA Wily Introscope deployment designed as a building block for scaling...
A more thorough CA Wily Introscope deployment The full end to end CA CEM solution provides scalable and resilient performa...
CA Wily Links with SAP ALM Bundled CA Wily Introscope RTV license Customers can purchase SED license directly from SAP Use...
SAP Enhanced Diagnostics (SED) Automated threshold alerting with integration to CA NSM Automated creation of Service Desk ...
How does CA Wily Introscope save support costs? <ul><ul><li>Reduce application performance delays </li></ul></ul><ul><ul><...
Hands on demonstration Trace Viewer <ul><li>Trace for a user over a predefined period </li></ul><ul><li>Traffic light base...
More CA Wily Introscope information <ul><li>wiki. sdn .sap.com/wiki/display/SM  (Solution Manager wiki) </li></ul><ul><li>...
Questions? www.twitter.com/@c821311 www.sapsolutionmanager.com.au
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Wily Introscope at the CA Expo 2010

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Wily Introscope at the CA Expo 2010

  1. 1. Tony de Thomasis Using CA Wily Introscope to Reduce Support Costs and drive innovation SAP Mentor, NetWeaver Practice Lead, Acclimation
  2. 2. Motivation – why would you use CA Wily Introscope Large investment in NetWeaver technology Many different NetWeaver usage types (CRM, BI, PI, EP, ERP etc) SAP supported and recommended RCA tool Strong CA/SAP relationship – future proof your investment CA Wily Introscope RTV bundled with SAP Enterprise Support license Upgrade to SED version of by purchasing an additional license Several out of the box SAP dashboards delivered with CA Wily Several pre-canned SAP reports delivered with CA Wily CA Wily Introscope can be used as a unit test and base-lining process CA Wily Introscope is a central piece of the full CA CEM roadmap
  3. 3. A typical SAP landscape Response JVM Application Server J2EE Application Servlet EJB MQ/Tux JDBC CICS File and Network I/O Memory Integration Portal Portlets Engine Portlet Container Authentication Authorization Building Models Page Loading Page Rendering JDBC Pools EJB Pools Thread Pool Transaction Request Operating System MQ Series Web Services Oracle RDBMS LDAP Security Interfaces NetWeaver Ensure maximum SAP performance by being able to monitor and manage your entire environment.
  4. 4. A typical SAP landscape with CA Wily Introscope Response JVM Application Server J2EE Application Servlet EJB MQ/Tux JDBC CICS File and Network I/O Memory Integration Portal Portlets Engine Portlet Container Authentication Authorization Building Models Page Loading Page Rendering JDBC Pools EJB Pools Thread Pool Transaction Request Operating System MQ Series Web Services Oracle RDBMS LDAP Security Interfaces NetWeaver CA Wily is like an x-ray to assist support staff in monitoring and managing the entire environment from a single point.
  5. 5. A typical CA Wily Introscope deployment Entry level CA Wily Introscope deployment designed as a building block for scaling into HA/DR or load balanced future deployment. Solution Manager 7 Firewalls Network SAP ECC6 Switches Load Balancer SAP EP7 Routers Agent Agent CA Wily host Windows Unix Linux SAP PI7.1 Agent Introscope Workstation Java Client (Workstation) Browser Interface (WebView) Command Line (CLI) Agent
  6. 6. A more thorough CA Wily Introscope deployment The full end to end CA CEM solution provides scalable and resilient performance metrics at all levels of the application stack. Introscope Workstation Java Client (Workstation) Browser Interface (WebView) Command Line (CLI) CA Wily manager of managers host Windows Unix Linux Introscope Workstation Java Client (Workstation) Browser Interface (WebView) Command Line (CLI) Firewalls Network SAP ECC6 Switches Load Balancer SAP EP7 Routers Agent Agent SAP PI7.1 Agent Agent Solution Manager 7 TESS CEM Appliance CEM Console Browser Interface
  7. 7. CA Wily Links with SAP ALM Bundled CA Wily Introscope RTV license Customers can purchase SED license directly from SAP Used by SAP AGS to deliver SAP Safeguarding services Used by SAP first level support to gather error logs and debug errors Gives local staff a fighting chance to solve problems before escalation Far more efficient than traditional SAP support tools Download all CA Wily binaries and documentation via SWDC Report any CA Wily Introscope errors via normal SAP helpdesk process CA Wily Introscope is called via Solution Manager RCA workcenter SAP Solution Manager initiates both WebView and Workstation
  8. 8. SAP Enhanced Diagnostics (SED) Automated threshold alerting with integration to CA NSM Automated creation of Service Desk calls for incident management Creation of personalized dashboards Creation of personalized reports Extended instrumentation for non-SAP application server platforms Power packs for WebSphere, WebLogics, Oracle, Siteminder etc Leveraging common Wily language for non SAP J2EE applications Support for customized code in SAP Role based user management with Active Directory support Personalization, user preferences and favorites
  9. 9. How does CA Wily Introscope save support costs? <ul><ul><li>Reduce application performance delays </li></ul></ul><ul><ul><li>Reduce downtime </li></ul></ul><ul><ul><li>Reduce application associated helpdesk calls </li></ul></ul><ul><ul><li>Reduce the Mean Time-to-Resolution for application </li></ul></ul>Fix the problem Fix the problem 20 % EFFORT Gather details Recreate Analyze information (RCA) Analyze information (RCA) 80 % EFFORT 80 % EFFORT 20 % EFFORT
  10. 10. Hands on demonstration Trace Viewer <ul><li>Trace for a user over a predefined period </li></ul><ul><li>Traffic light based tree view </li></ul>Reporter <ul><li>Create pre canned on demand PDF reports </li></ul><ul><li>SAP signage and headings </li></ul>Investigator <ul><li>Drill down metrics </li></ul><ul><li>Host or NetWeaver focus </li></ul>Console <ul><li>Dashboard based reporting </li></ul><ul><li>Triage or NetWeaver usage type </li></ul>
  11. 11. More CA Wily Introscope information <ul><li>wiki. sdn .sap.com/wiki/display/SM (Solution Manager wiki) </li></ul><ul><li>www. sdn .sap.com/ irj / scn /forums (Solution Manager Forum) </li></ul><ul><li>www.service.sap.com/diagnostics (Wily Information) </li></ul><ul><li>www. wilytech .net/solutions/products/ IntroscopeForNetWeaver .html (Wily website) </li></ul><ul><li>http://www.ca.com/us/products/product.aspx?id=5789#overview (CA website) </li></ul><ul><li>http://service.sap.com/ alm (SAP Application Lifecycle Management launch pad) </li></ul><ul><li>http://sdn.sap.com/irj/sdn/operations (SAP operations launch pad) </li></ul><ul><li>http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/18611 (SAP Mentor weblog) </li></ul>
  12. 12. Questions? www.twitter.com/@c821311 www.sapsolutionmanager.com.au

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