SAP Influence Council 2009


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SAP Influence Council 2009

  1. 1. The Australia Post SAP Program Tony de Thomasis, NetWeaver Infrastructure Architect, Post IT – November 2009
  2. 2. When Australia Post Started…(in 1809) The Napoleonic wars were being fought in Europe Abraham Lincoln and Charles Darwin were born The first Postmaster, Isaac Nichols, was appointed in Sydney
  3. 3. The Australia Post Business Today Letters and associated products <ul><li>5.6 billion items of mail per year </li></ul><ul><li>15-16 million articles per day </li></ul>Parcels and Logistics <ul><li>10.2 million delivery points </li></ul><ul><li>500,000 km per day </li></ul><ul><li>>300 Processing Centres </li></ul><ul><li>27 Warehouses </li></ul>Retail and Agency Services <ul><li>4,500 retail outlets </li></ul><ul><li>187 million banking & billpay transactions per year </li></ul><ul><li>>1000 active agencies </li></ul><ul><li>1 million customers served every day </li></ul>
  4. 4. Current Postal Industry Business Climate <ul><li>Traditional postal products & businesses in global decline </li></ul><ul><li>U.S. Postal Service Fights for Survival </li></ul><ul><li>“The U.S. Postal Service is in serious financial trouble. Last year, it had a $2 billion deficit. This year, it is on track to lose $7 billion, and future predictions are equally dire as the economy, rising healthcare costs, and the shift to electronic communication take their toll on the bottom line.” (US News & World Report, 21st October 2009) </li></ul><ul><li>Australia Post profit dives </li></ul><ul><li>“AUSTRALIA Post has suffered a 35.7 per cent fall in annual pre-tax profit due to fewer letters being sent and a drop in asset prices causing by the economic downturn.” </li></ul><ul><li>“Australia Post's pre-tax profit for 2008/09 of $380.9 million was down on the record high of $592.2 million booked in the previous financial year.” </li></ul><ul><li>“It also said it was well placed for future growth, with $700 million of spending recently approved for upgrades of point-of-sale technology and IT systems such as parcel tracking in the next three years.” (, 15 th October 2209) </li></ul>
  5. 5. The Australia Post response <ul><li>Use IT to transform the business </li></ul><ul><li>Standardised hardware Platform </li></ul><ul><li>Sensible software maintenance program </li></ul><ul><li>Virtualisation and Consolidation </li></ul><ul><li>Help to drive down support costs </li></ul><ul><li>Introduce innovation to drive new revenue streams </li></ul><ul><li>IT Program of work based on NetWeaver technology </li></ul>
  6. 6. <ul><li>Financial reporting </li></ul><ul><li>HR Enabled (Payroll, HR Admin, etc) </li></ul><ul><li>Event managment product tracking </li></ul><ul><li>Sales Pipeline </li></ul><ul><li>Call centre optimisation </li></ul><ul><li>Channel Enablement Point of Sales </li></ul><ul><li>Identity management </li></ul><ul><li>Environmental compliance </li></ul><ul><li>Governance risk and compliance </li></ul><ul><li>Project Portfolio Management </li></ul>The SAP NetWeaver program of work
  7. 7. The SAP Extended Landscape <ul><li>7 tier landscape (DEV, TST, PRD, SND, SVT etc) </li></ul><ul><li>Over 10 usage types (ECC, SRM, SCM, PI, BI EP etc) </li></ul><ul><li>Over 80 instances (Production and non Production) </li></ul><ul><li>servicing 17,000 users (soon to be 35,000) </li></ul><ul><li>retired HP servers and installed 4 IBM Power6 machines </li></ul><ul><li>most aggressive (but required) maintenance schedule </li></ul><ul><li>best of breed machines, storage , O/S, RDBMS, Application </li></ul><ul><li>PowerHA cluster using LVM for mission critical systems </li></ul><ul><li>Virtual IO servers </li></ul><ul><li>Mixed storage Tiers (IBM DS8300 and NetApp) </li></ul><ul><li>IBM FlashCopy SE to quickly copy large Production systems </li></ul>
  8. 8. Cost efficient infrastrcuture <ul><li>Consolidate onto scalabale hardware (IBM PowerVM) </li></ul><ul><li>Virtualise processor pool </li></ul><ul><li>Intelligent disk tiering (IBM DS8xxx, NetApp FAS) </li></ul><ul><li>Intelligent Archiving (LEA OpenText) </li></ul><ul><li>Best of breed tools (Wily, Redwood, Solution Manager) </li></ul>
  9. 9. Underlying design principles <ul><ul><li>Standard SAP build template </li></ul></ul><ul><ul><li>Standard Operating System and Database (AIX 6.1, Oracle 10.2) </li></ul></ul><ul><ul><li>SAP Maximum Attention agreement </li></ul></ul><ul><ul><li>Sensible SAP licensing </li></ul></ul><ul><ul><li>State of the art Servers and Storage </li></ul></ul><ul><ul><li>Good deployment methodolgy </li></ul></ul><ul><ul><li>Strong partnering philosophy </li></ul></ul><ul><ul><li>Use IT to transform business processes </li></ul></ul><ul><ul><li>Take standard SAP, resist the urge to modify </li></ul></ul><ul><ul><li>Use best development tools </li></ul></ul>
  10. 10. <ul><ul><li>Wily Introscope </li></ul></ul><ul><ul><li>Redwood CPS </li></ul></ul><ul><ul><li>LEA iXOS </li></ul></ul><ul><ul><li>Oracle Grid Control </li></ul></ul><ul><ul><li>IBM FlashCopy SE </li></ul></ul><ul><ul><li>EMC Legato </li></ul></ul><ul><ul><li>IBM Tivoli Monitoring </li></ul></ul><ul><ul><li>IBM Tivoli Storage Management </li></ul></ul>Supporting Technologies
  11. 11. Australia Post in Production SAP Components SAP SRM - PPP SRM Server SAP SOLUTION MANAGER - PS1 Solution Manager ABAP Stack Solution Manager JAVA Stack SAP NETWEAVER - MP1 Mobile Infrastructure (MI) SAP CRM - PC1 CRM Application Server ABAP CRM Application Server Java SAP NETWEAVER - PB1 Adobe Document Services Application Server Java Mobile Infrastructure (MI) BI Java EP Core Enterprise Portal Business Intelligence SAP NETWEAVER PI - PP1 Process Integration Application Server Java SAP SCM - PE1 SCM Server SAP NW - Adobe Docu. Service SCM WCL SAP NETWEAVER - PK1 Adobe Document Services EP Core Enterprise Portal Search and Classif. (TREX) SAP ERP - PRD SAP ECC Server SAP ACCESS CONTROL - PG1 GRC Java Components <ul><li>Plus: </li></ul><ul><li>Web Dispatcher </li></ul><ul><li>Open Text </li></ul><ul><li>Right Fax </li></ul>Legend Core or Shared Event Management Sales Pipeline Administration
  12. 12. NetWeaver Usage Types Environmental Compliance PPM GRC SCM/EM 7.0 CE 7.1 EP7.0 EHP1 IdM 7.1 NWDI 7.0 EHP1 MI 7.0 Solution Manager 7.0 EHP1 SRM 4 BI 7.0 EHP1 GRC 5.3 CRM 7.0 PI 7.1 EHP1 ECC6 EHP4
  13. 13. Plus our Landscape includes Non-Prod! <ul><li>Comprising: </li></ul><ul><li>3 tier Dev , Test Production minor release / support landscape </li></ul><ul><li>2 tier shared Project Dev, Test major release landscape </li></ul><ul><li>Shared Sandbox landscape </li></ul><ul><li>Stress and Volume Test landscape (provisioned on demand) </li></ul><ul><li>Plus Other components as required for management: </li></ul><ul><li>GRC Access Control </li></ul><ul><li>SAP NetWeaver Identity Management </li></ul><ul><li>Solution Manager </li></ul><ul><li>Open Text for Archiving and Document Storage </li></ul><ul><li>Overall – around 90 separate SAP or SAP related systems to govern, manage, monitor and control. </li></ul>
  14. 14. <ul><ul><li>With valued partners (SAP, IBM, Oracle, CA, Symantec) </li></ul></ul><ul><ul><li>Connection of Solution Manager to Twitter </li></ul></ul><ul><ul><li>Weekly innovation forum </li></ul></ul>Collaborative approach
  15. 15. Community Spirit <ul><ul><li>1 SAP mentor </li></ul></ul><ul><ul><li>2 Active SDN contributors </li></ul></ul><ul><ul><li>Several SDN and IBM bloggers </li></ul></ul><ul><ul><li>1 SAUG Secretary </li></ul></ul><ul><ul><li>> 10 active twitter users </li></ul></ul><ul><ul><li>Several active members SAP Australia user group </li></ul></ul><ul><ul><li>Panel member Mastering SAP technologies </li></ul></ul><ul><ul><li>Personal KPI incentives for community participation </li></ul></ul>
  16. 16. Community Thought Leadership <ul><ul><li>5 presentations at SAP TechEd 2009 </li></ul></ul><ul><ul><li>Keynote presentation at Mastering SAP Technologies 2009 </li></ul></ul><ul><ul><li>Presentations at the SAUG Summit 2009 </li></ul></ul><ul><ul><li>Presentation to IT students at Melbourne University </li></ul></ul><ul><ul><li>Presentations at the IBM Power University 2009 </li></ul></ul><ul><ul><li>Winner SAUG &quot;best visibility solution&quot; 2009 </li></ul></ul><ul><ul><li>1 delegate to SAPPHIRE 2009 </li></ul></ul><ul><ul><li>3 delegates to SAP TechEd 2009 </li></ul></ul><ul><ul><li>1 entry in SAP Demo Jam Phoenix 2009 </li></ul></ul><ul><ul><li>1 delegate to SAP Maximum Attention Summit 2009 </li></ul></ul><ul><ul><li>EBC Visit Symantec & Cisco San Jose 2009 </li></ul></ul><ul><ul><li>EBC Visit IBM Tucson disk facility 2009 </li></ul></ul>
  17. 17. We’re not finished yet <ul><ul><li>capacity management to maximise ROI </li></ul></ul><ul><ul><li>sclabale infrastrucutre to be closely monitored </li></ul></ul><ul><ul><li>Enviromentally aware IT infrastrucutre </li></ul></ul><ul><ul><li>Working hard to keep good permanent staff </li></ul></ul><ul><ul><li>Improved backup and recovery initiative </li></ul></ul><ul><ul><li>System copy improvements </li></ul></ul><ul><ul><li>Improved data archiving and content management </li></ul></ul><ul><ul><li>Improved security and data encryption </li></ul></ul>
  18. 18. The End! (Not really) Questions? Useful links: Australia Post: SAP Australia User Group: Americas SAP User Group: SAP Community Network: