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Project DetailsThese are Resume supporting slides of some of the projects designed and delivered by Naval Vithalani       ...
Consulting Assignments                  Naval Vithalani   2
Consulting AssignmentsDesigned and implemented Retail best practices using ARIS for Reliance RetailDesigned and implemente...
Consulting Assignments  Designing the Business Advisory and Outsourcing  business modelThe problem statement     Lack of c...
Retail Applications DesignedDesigned business processes and systems for Visual Merchandise ManagementDesigned business pro...
Retail Applications Designed Effective Initiative Management The problem statement      Lack of Visibility at Regional / H...
Retail Applications Designed Master Data Management The problem statement      Duplication of articles in the Article Mast...
SAP IS Retail ImplementationDesigned MRP and Stock Allocation strategy based on the Multi Echelon Replenishment in SAP ECC...
SAP IS Retail Implementation Customised Stock Allocation strategy based on the Multi Echelon Replenishment in SAP, JD Grou...
SAP IS Retail Implementation SAP IS Retail Implementation MM/SD/FICO/PP for Future Agrovet – KB Fair Price The problem sta...
Vendor Collaboration SystemsVendor Relationship Management Portal for all the Group companiesDesigned the Vendor Managemen...
Vendor Collaboration Systems Vendor Relationship Management, Future Group The problem statement      Incomplete view of ve...
Point of Sale and Campaign ManagementDesign and development of Reliance Promotions Engine a promotions platform used by al...
Point of Sale and Campaign ManagementReliance Promotion Engine, Reliance RetailThe problem statement     Lack of scientifi...
Social Media StrategyDesigned Social Employee Engagement platform using Gamification for Zensar TechnologiesDesigned a Soc...
Social Media Strategy Gamification of internal process at Zensar The problem statement      Lack of support to organizatio...
CRM ImplementationSAP CRM Home Delivery Process for Furniture and Electronics business – order, delivery, installation for...
CRM ImplementationSales Order & Delivery Management Home Delivery –Products, Future GroupThe problem statement     Fewer n...
Loyalty Management SystemsGroup Customer Loyalty program – Implementation of SAP CRM Loyalty, across 40 group formats for ...
Loyalty Management SystemsGroup Loyalty Program, Future GroupThe problem statement     Lack of single view of group custom...
E-Commerce and MobilityDesigned FutureBazaar.com e-commerce business on ATGOff The Wall, mobile commerce solutionE-Commerc...
E-Commerce and MobilityOff The Wall, Mobile shopping solutionThe problem statement     High pilferage at seasonal stores –...
Naval VithalaniEmail id – tonaval@yahoo.comMobile – 0091- 88888-99932                               Naval Vithalani   23
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Resume Supporting presentation

  1. 1. Project DetailsThese are Resume supporting slides of some of the projects designed and delivered by Naval Vithalani Naval Vithalani 1
  2. 2. Consulting Assignments Naval Vithalani 2
  3. 3. Consulting AssignmentsDesigned and implemented Retail best practices using ARIS for Reliance RetailDesigned and implemented Retail best practices using ARIS for Future GroupBusiness Process Re-Engineering using ARIS for Future GroupDesigned the Business Advisory/Outsourcing COE model for VMware USABusiness Process Management for PJD Group UKProcess optimization for JD Group South Africa Naval Vithalani 3
  4. 4. Consulting Assignments Designing the Business Advisory and Outsourcing business modelThe problem statement Lack of centralized body to monitor and control various projects running across geographies Duplicity of resource pool and developmentThe solution proposed Set up a COE as a part of FAST, for managing, executing cross geography business projects COE to be a functional layer between business and IT FAST Team will be responsible for the execution and success of various programs / projects Design the On Site / Off Shore business model to manage various services like development, testing, support Naval Vithalani 4
  5. 5. Retail Applications DesignedDesigned business processes and systems for Visual Merchandise ManagementDesigned business processes and systems for Mystery ShopperMaster Data Management Application – design and architecture of Article Master Integrated with SAP ECC 5 and ECC 6 for Future GroupCustomer Master Hub – designed a customer master to maintain one common customer base for the group for Future GroupCentralized Payment System – Gift Cards, Pre-Paid Cards, Coupons to encourage customer engagement and loyalty for Future GroupFuture Prepaid Cards and Gift Cards designed prepaid payment systemsCentral Inventory Management System - Cycle count. Wireless enabled application fully integrated with SAP for Future GroupReal time E-Vouchers and Reward Management on Loyalty Cards for Future Group Naval Vithalani 5
  6. 6. Retail Applications Designed Effective Initiative Management The problem statement Lack of Visibility at Regional / Head Office Limited implementation visibility There is no feedback from Store to Regional / Head Office about the implementation Near zero Traceability of Visuals inventory at stores – usages / wastage Visuals sent is assumed as ‘implemented’ No way of capturing the effectiveness of the Visuals The Solution provided the following benefits to the organization Visibility at Regional / Head Office From the designs in Planogram to the requirements for a particular store to implementation Complete visibility of inventory being sent to the store, the usage and the excess stock if any Correct Visuals are displayed at the correct bay/aisle hence making it more effective medium Exact quantity is ordered by the Head Office / Regional Office based on the Planogram reports Reduced instances of wrong product or excess ordering Naval Vithalani 6
  7. 7. Retail Applications Designed Master Data Management The problem statement Duplication of articles in the Article Master Lack of single point of Article Maintenance Incomplete article information in the Article Master Data inconsistency The Solution provided the following benefits to the organization User Access control Control by Category X MC X Brand combination Category specific form design (by Business Admin) Field selection specific to Category Within Category , field selection specific to MC (only for some fields like attributes) Setting up Field specific rules Mandatory / optional rule Filtering rules (restricting value access) Duplication check Review and Check mechanism through work flows Initiator -Approver -MDM Workflow Team Naval Vithalani 7
  8. 8. SAP IS Retail ImplementationDesigned MRP and Stock Allocation strategy based on the Multi Echelon Replenishment in SAP ECC 6 for JD Group, RSASAP ECC 5 implementation for Future Agrovet - KB Fair Price across 170 sites - MM, PP, SD, and FICO. [Retail, Bill of Material and FoodManufacturing processes]SAP ECC 6 implementation for Indus League – MM/SD/FICO 80 sites. [Retail, Imports and Manufacturing]SAP ECC 6 implementation and POS for Food Services – MM / SD / PP / FICO 130 sites. [Retail, Food Manufacturing, Rack Jobber]SAP ECC 5 implementation for Winner Sports across 70 sites in October 2008. [Retail, Import]SAP ECC 6 implementation for Central and Brand Factory – MM / SD / FICO. [Consignment , On Approval, Bought Out business] Naval Vithalani 8
  9. 9. SAP IS Retail Implementation Customised Stock Allocation strategy based on the Multi Echelon Replenishment in SAP, JD Group RSA The problem statement Frequent Stock Out situations across group companies No scientific process of distributing stock across the country Excess inventory in regional DCs / stores with weak sales Loss of sales resulting from stock shortages High levels of inventory due to equal distribution of stock across the country Inefficient use of capital The Solution provided the following benefits to the organization The proposed process considers not only the historical pattern based on past sales. It also looks at various factors like: Vendor Lead Times Day Stock Cover Stock in Hand Minimum Stock Safety Stock to arrive at a ‘True’ need. It is a scientific method of arriving at the true need for a particular Cluster, Region or a Chain. Naval Vithalani 9
  10. 10. SAP IS Retail Implementation SAP IS Retail Implementation MM/SD/FICO/PP for Future Agrovet – KB Fair Price The problem statement Taking a new organization live on SAP ECC 6 The Solution provided the following benefits to the organization Business Blue printing for Future Agrovet and KB Fair Price SAP ECC 5 implementation for Future Agrovet - KB Fair Price across 170 sites - MM, PP, SD, and FICO. [Retail, Bill of Material and Food Manufacturing processes] ARIS lead implementation with all processes for SAP MM, SD, PP and FICO mapped in ARIS, Level 5 processes defined Article Master – Hierarchy, ROH, Standard and BOM Articles, maintaining standard fields and setting up ARS for stores Site Master – Stores, Distribution Centers, Multiple storage locations Import processes for ROH Manufacturing process – internal and subcontracting Batch Management for private label food product manufacturing Integration with POS for day end sales update Vendor payment settlement processes Naval Vithalani 10
  11. 11. Vendor Collaboration SystemsVendor Relationship Management Portal for all the Group companiesDesigned the Vendor Management System Naval Vithalani 11
  12. 12. Vendor Collaboration Systems Vendor Relationship Management, Future Group The problem statement Incomplete view of vendor across the group companies Lack of visibility of stock movement from vendor to warehouse Lack of real time feedback for goods receipts, payments Lack of metrics to measure vendor service levels The Solution provided the following benefits to the organization Single Vendor view across the company Standardised metrics to measure vendor performance Complete stock transparency with vendor Automated payment to vendors Vendor statements made available online Channel to discuss future collaboration on new products and service Naval Vithalani 12
  13. 13. Point of Sale and Campaign ManagementDesign and development of Reliance Promotions Engine a promotions platform used by all formats of Reliance RetailDesign and maintenance of in-house Point of Sale (REM)Wincor’ TP Linux Point of Sale implementation and roll out across IndiaPoint of Sale product design and development for the Government of India Public Distribution Service.Centralized Promotion Application for Future GroupImplementation of Reflexis across all stores of Future Group Naval Vithalani 13
  14. 14. Point of Sale and Campaign ManagementReliance Promotion Engine, Reliance RetailThe problem statement Lack of scientific approach to designing promotions Lack of a centralised control over promotions across the group companies Multiple teams resulting in duplicate work Lack of approval workflow Lack of integration with DSSThe Solution provided the following benefits to the organization Common promotion platform for the group Centralized team to deal with operational issues Real time margin calculations and exception reporting Promotions creation part of category management resulting in cost savings Promotion Standardization across the group Promotions go through approval process Naval Vithalani 14
  15. 15. Social Media StrategyDesigned Social Employee Engagement platform using Gamification for Zensar TechnologiesDesigned a Social Enterprise Blueprint to define a comprehensive social blueprint for enterprise across sales, marketing, customer serviceand operations to take advantage of social technology platformsDesigned Artificial Intelligence based Auto-Bot for customer service on Social NetworksDesigned the social media strategy to take applications live on Face BookDesigned the business strategy for Gamification of Customer Engagement programsDesigned the go to market strategy for F-CommerceSocial Media analysis for Discovery RSA, Sanlam RSA, Ned Bank RSA Naval Vithalani 15
  16. 16. Social Media Strategy Gamification of internal process at Zensar The problem statement Lack of support to organization wide initiatives Lack of common platform for employees to check their progress Lack of instant positive feedback to employees Lack of employee reward management system The Solution provided the following benefits to the organization Create a dialogue with employees Break objectives like training, participation into smaller repetitive tasks Give Instant Positive Feedback Give small rewards for completing each task Once the objective is met, give instant positive feedback Give accomplishment badge on successful completion Increase corporate Motivation Index Tasks/ Challenges can be set up at department, division, organization level Naval Vithalani 16
  17. 17. CRM ImplementationSAP CRM Home Delivery Process for Furniture and Electronics business – order, delivery, installation for Future GroupSAP CRM After Sales Service and Contact Centers for Electronics, Furniture and Grocery Retail for Future GroupReliance Digital – After Sales ServiceReliance AutoZone – Vehicle Maintenance ServiceReliance Used Vehicle Business (Marketing & Sales)Reliance Lifestyle Holdings – Watch Service and RepairsReliance Wellness – Campaign ManagementReliance Furniture - Home Delivery Naval Vithalani 17
  18. 18. CRM ImplementationSales Order & Delivery Management Home Delivery –Products, Future GroupThe problem statement Fewer number of ‘on time deliveries’ across the group Order bookings done without stock availability checks Limited visibility of order processing at various customer touch points Negative sales at stores Low level of customer satisfactionThe Solution provided the following benefits to the organization ATP checks are done before accepting orders Customer details are centralised across the group Better tracking of service levels – Warehouse Better tracking of Logistics partners service levels Better visibility of orders at all customer touch points Naval Vithalani 18
  19. 19. Loyalty Management SystemsGroup Customer Loyalty program – Implementation of SAP CRM Loyalty, across 40 group formats for Future GroupDesign of the Reliance One Loyalty Program, cross format loyalty programLoyalty partnership between Pantaloons Green Card and Jet Airways Jet Privilege program.Future Privilege Card – Loyalty discount program for employee’s families.Group Customer Loyalty program – Implementation of SAP CRM Loyalty, across 40 group formats for Future GroupDesign of the Reliance One Loyalty Program, cross format loyalty programDesigned a Cloud / SFDC based Loyalty solution on the Sales Force Dot Com platform, tier and pointsDesigned the TCS Rewardz Loyalty program, a coalition based multi retailer, multi-channel Loyalty program designed for LoyaltyOne, CanadaDesigning Campaign Management system for Toy R Us, USADesigned Off Line Loyalty Program for KB Fair Price under the brand name Ration Card‘ Naval Vithalani 19
  20. 20. Loyalty Management SystemsGroup Loyalty Program, Future GroupThe problem statement Lack of single view of group customer Multiple loyalty programs across group companies Multiple teams creating offers for customers in silos Multiple cards across the group companies resulting in duplicity of costsThe Solution provided the following benefits to the organization Single Customer view Centralised loyalty offer management Reduced operational costs with centralised contact centre, card management and customer service Better bargaining power for partnerships with other organization Single customer view resulting in better procurement across the group Naval Vithalani 20
  21. 21. E-Commerce and MobilityDesigned FutureBazaar.com e-commerce business on ATGOff The Wall, mobile commerce solutionE-Commerce solution for Coral Hub - Vishal Information Technologies Ltd.Designed Mobile World Cup 2010 Football tracker - J2ME.Designed Mobile shopping solution - end to end solution for handling mCoupons, mLoyalty, mShopping.Mobile based end to end Farm application from sowing to production and payment fully integrated with ERP.Mobile Store - mobile content delivery platform.Mobile TV application for live streaming of 15 channels with adaptive bit rate streaming - J2ME, Brew, Android.m-Commerce solution for Mobile top up, Utility bill payment, TicketingMobile Radio Application for the Sathya Sai Foundation - www.radiosai.orgVideo On Demand - adaptive bit rate streaming of cartoon video.Designed the common Data model for Customer, Vendor, Transaction, and Promotion for Coral Hub - Vishal Information Technologies Naval Vithalani 21
  22. 22. E-Commerce and MobilityOff The Wall, Mobile shopping solutionThe problem statement High pilferage at seasonal stores – Pop Up stores Higher margin paid to partners for every sale High cost of setting up shelf space at partner’s locationThe Solution provided the following benefits to the organization Expand the product range to Pop Up Stores, Train Stations, Bus Stops Tap into impulse or last minute holiday shopping Expand offerings without incurring extra costs related to physical stock Very low cost operating model – poster printing and display expenses Naval Vithalani 22
  23. 23. Naval VithalaniEmail id – tonaval@yahoo.comMobile – 0091- 88888-99932 Naval Vithalani 23

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