Building on the Spine From Statewide Web Sites to Statewide Web Services 2009 TIG Conference  Liz Keith, Pro Bono Net Davi...
Takeaways <ul><li>The expanding role of statewide websites </li></ul><ul><li>Assets you have to build on </li></ul><ul><li...
In the beginning… Image Courtesy of the Computer History Museum
To this… Image Courtesy of Droid / Flickr
Famous Predictions <ul><li>“I think there is a world market for maybe five computers” </li></ul><ul><li>- Thomas Watson, C...
Famous Predictions <ul><li>“Computers of the future may have only 1000 vacuum tubes and weigh only 1.5 tons.” </li></ul><u...
Famous Predictions <ul><li>“There is no reason why anyone would want a computer in their home.” </li></ul><ul><li>- Ken Ol...
Could we have predicted… <ul><li>Statewide technology platforms </li></ul><ul><li>Aggregated content </li></ul><ul><li>Col...
Could we have predicted… <ul><li>“ Thank you so much for existing online!  Our clientele (here to get help with paying the...
Could we have predicted… <ul><li>“ I am a paralegal for the Army, and I just want to thank this website for being so user ...
Could we have predicted… <ul><li>“ I have been really intimidated of the legal system and process. Your site was the first...
Your observations <ul><li>What has surprised you most about your statewide website? </li></ul><ul><li>What do you think is...
Building on the Spine <ul><li>How can we build on this progress? </li></ul><ul><li>Interactive content </li></ul><ul><li>S...
Interactive content <ul><li>The challenge </li></ul><ul><li>Help users make sense of complex issues or systems </li></ul><...
Interactive content
Interactive Content Advocates or self-represented litigants answer questions during an interview. A personalized document ...
Interactive Content
Interactive Content
SWEBs - Online Training Centers <ul><li>The challenge </li></ul><ul><li>Deliver trainings more easily and more cost-effect...
SWEBs - Online Training Centers <ul><li>Pick your medium: </li></ul><ul><li>Webcasting </li></ul><ul><li>Webinars </li></u...
SWEBs - Online Training Centers
SWEBs – Online Training Centers
SWEBs - Online Training Centers
SWEBs - Online Training Centers
SWEBs  - Online Training Centers
Web-Based Services <ul><li>The challenge </li></ul><ul><li>Expand the physical reach of staff and resources </li></ul><ul>...
Web-Based Services <ul><li>Case/project opportunities clearinghouse </li></ul><ul><li>LiveHelp </li></ul><ul><li>Internet ...
Web-Based Services LiveHelp
Web-Based Services Internet Representation Project
Web-Based Services
Case Management Integration <ul><li>The Challenge </li></ul><ul><li>Busy advocates interacting with multiple systems </li>...
Case Management Integration <ul><li>Who’s doing it? </li></ul><ul><li>Georgia (Legal Server) </li></ul><ul><li>Kentucky (K...
Case Management Integration Legal Server Shows the Documents from the Website GLSP Example
New Intake Models <ul><li>The Challenge </li></ul><ul><li>Fewer local offices and staff </li></ul><ul><li>Staff workload, ...
New Intake Models <ul><li>Five states currently have some form of online intake for legal aid.  </li></ul><ul><li>This has...
Your crystal ball <ul><li>What challenges do you think your statewide website can help address? </li></ul><ul><li>What dev...
Resources <ul><li>Interactive SWEB content </li></ul><ul><li>Online document assembly- probono.net/dasupport </li></ul><ul...
Resources <ul><li>SWEBs as online training centers </li></ul><ul><li>Using Multimedia Content to Improve Web-Based Deliver...
Resources <ul><li>Web-based services </li></ul><ul><li>LiveHelp  </li></ul><ul><ul><li>Probono.net/statewebsites -> LiveHe...
Resources <ul><li>Case Management Integration </li></ul><ul><li>LSNTAP Trainings: </li></ul><ul><ul><li>Power of XML Train...
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Building on the Spine - LSC's TIG Program: Home Page

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  • Welcome &amp; intros Liz &amp; David
  • Access - especially in rural areas
  • Building on the Spine - LSC's TIG Program: Home Page

    1. 1. Building on the Spine From Statewide Web Sites to Statewide Web Services 2009 TIG Conference Liz Keith, Pro Bono Net David Bonebrake, LSNTAP
    2. 2. Takeaways <ul><li>The expanding role of statewide websites </li></ul><ul><li>Assets you have to build on </li></ul><ul><li>An idea or two to explore </li></ul>Image Courtesy of Ginnerobot / Flickr
    3. 3. In the beginning… Image Courtesy of the Computer History Museum
    4. 4. To this… Image Courtesy of Droid / Flickr
    5. 5. Famous Predictions <ul><li>“I think there is a world market for maybe five computers” </li></ul><ul><li>- Thomas Watson, Chairman of IBM, 1943 </li></ul>
    6. 6. Famous Predictions <ul><li>“Computers of the future may have only 1000 vacuum tubes and weigh only 1.5 tons.” </li></ul><ul><li> - Popular mechanics, 1949 </li></ul>
    7. 7. Famous Predictions <ul><li>“There is no reason why anyone would want a computer in their home.” </li></ul><ul><li>- Ken Olsen, President, Chairman </li></ul><ul><li>and founder of Digital, 1977 </li></ul>
    8. 8. Could we have predicted… <ul><li>Statewide technology platforms </li></ul><ul><li>Aggregated content </li></ul><ul><li>Collaborations with access to justice partners </li></ul><ul><li>Pathways for millions of people to get help with legal problems </li></ul><ul><li>Online networks of legal aid advocates and pro bono attorneys </li></ul><ul><li>Growing technological expertise & capacity </li></ul><ul><li>The impact on individuals with legal needs? </li></ul>
    9. 9. Could we have predicted… <ul><li>“ Thank you so much for existing online!  Our clientele (here to get help with paying their utility bills) usually have other issues that impede their ability to keep up with utility payments.  This is a great resource that we can use, and I am especially grateful for the multilingual options for the pdfs you provide.  Thank you!” </li></ul><ul><li>- Feedback on LawHelpMN.org from </li></ul><ul><li>a Community Action Program in Minnesota </li></ul>
    10. 10. Could we have predicted… <ul><li>“ I am a paralegal for the Army, and I just want to thank this website for being so user friendly and for having all the information that I needed.  I am compiling a database of Legal Forms from every state so that I can help our soldiers, this site allowed me to get the information I needed in less than 10 minutes, whereas some states it has taken me days to get the forms.  Please pass this along to whomever runs this site.  Thank You.” </li></ul><ul><li>- Feedback on TexasLawHelp.org from an Iraq- based US Army paralegal </li></ul>
    11. 11. Could we have predicted… <ul><li>“ I have been really intimidated of the legal system and process. Your site was the first one to make me feel empowered and capable of moving forward in the ways I need to. Thank you!” </li></ul><ul><li>- Feedback from a LawHelp.org/NC user </li></ul>
    12. 12. Your observations <ul><li>What has surprised you most about your statewide website? </li></ul><ul><li>What do you think is your website’s greatest strength? </li></ul>Image Courtesy of Blmuch / Flickr
    13. 13. Building on the Spine <ul><li>How can we build on this progress? </li></ul><ul><li>Interactive content </li></ul><ul><li>SWEBs as online training centers </li></ul><ul><li>Personalized, interactive services </li></ul><ul><li>Case management integration </li></ul><ul><li>New intake models </li></ul>
    14. 14. Interactive content <ul><li>The challenge </li></ul><ul><li>Help users make sense of complex issues or systems </li></ul><ul><li>Improve efficiency for users and advocates </li></ul><ul><li>Keep pace with user expectations </li></ul><ul><li>The opportunity </li></ul><ul><li>Several robust, homegrown tools </li></ul><ul><li>Replication becoming easier </li></ul><ul><li>Fertile ground for small pilots </li></ul>
    15. 15. Interactive content
    16. 16. Interactive Content Advocates or self-represented litigants answer questions during an interview. A personalized document is created from the answers. The answers can be saved and reused.
    17. 17. Interactive Content
    18. 18. Interactive Content
    19. 19. SWEBs - Online Training Centers <ul><li>The challenge </li></ul><ul><li>Deliver trainings more easily and more cost-effectively </li></ul><ul><li>Provide 24/7 access to training content </li></ul><ul><li>The opportunity </li></ul><ul><li>- Create a new training series or adapt an existing one </li></ul><ul><li>SWEBs provide single platform for reaching broad audience </li></ul><ul><li>Provide 24/7 access to training content </li></ul>
    20. 20. SWEBs - Online Training Centers <ul><li>Pick your medium: </li></ul><ul><li>Webcasting </li></ul><ul><li>Webinars </li></ul><ul><li>Podcasting </li></ul><ul><li>Others? </li></ul>
    21. 21. SWEBs - Online Training Centers
    22. 22. SWEBs – Online Training Centers
    23. 23. SWEBs - Online Training Centers
    24. 24. SWEBs - Online Training Centers
    25. 25. SWEBs - Online Training Centers
    26. 26. Web-Based Services <ul><li>The challenge </li></ul><ul><li>Expand the physical reach of staff and resources </li></ul><ul><li>Provide enhanced, personalized support to users </li></ul><ul><li>Targeted services for specialized needs </li></ul><ul><li>The opportunity </li></ul><ul><li>SWEBs have statewide reach </li></ul><ul><li>Serve & engage new audiences </li></ul><ul><li>Tap new resources </li></ul>
    27. 27. Web-Based Services <ul><li>Case/project opportunities clearinghouse </li></ul><ul><li>LiveHelp </li></ul><ul><li>Internet Representation Project </li></ul>
    28. 28. Web-Based Services LiveHelp
    29. 29. Web-Based Services Internet Representation Project
    30. 30. Web-Based Services
    31. 31. Case Management Integration <ul><li>The Challenge </li></ul><ul><li>Busy advocates interacting with multiple systems </li></ul><ul><li>How to make SWEB resources more accessible? </li></ul><ul><li>The Opportunity </li></ul><ul><li>Make workflow more seamless </li></ul><ul><li>Create multiple access points to resources </li></ul><ul><li>Support knowledge capture and sharing </li></ul>
    32. 32. Case Management Integration <ul><li>Who’s doing it? </li></ul><ul><li>Georgia (Legal Server) </li></ul><ul><li>Kentucky (Kemps) </li></ul><ul><li>Illinois Legal Aid Online (Legal Server / NPADO) </li></ul><ul><li>Others? </li></ul>
    33. 33. Case Management Integration Legal Server Shows the Documents from the Website GLSP Example
    34. 34. New Intake Models <ul><li>The Challenge </li></ul><ul><li>Fewer local offices and staff </li></ul><ul><li>Staff workload, heavy data entry </li></ul><ul><li>Changing user expectations </li></ul><ul><li>The Opportunity </li></ul><ul><li>Increase access points, especially in rural areas </li></ul><ul><li>Ease volume and length of interview </li></ul><ul><li>Increased customer service </li></ul>
    35. 35. New Intake Models <ul><li>Five states currently have some form of online intake for legal aid. </li></ul><ul><li>This has been mostly done with an online form. </li></ul><ul><li>Iowa Legal Aid was the first legal aid program in the country to link an online interview with a case management system. </li></ul><ul><li>Alabama VLP online intake coming soon </li></ul>
    36. 36. Your crystal ball <ul><li>What challenges do you think your statewide website can help address? </li></ul><ul><li>What developments do you most want to see? </li></ul>Image Courtesy of Hank Halsey / Flickr
    37. 37. Resources <ul><li>Interactive SWEB content </li></ul><ul><li>Online document assembly- probono.net/dasupport </li></ul><ul><li>A2J Author- A2jauthor.org </li></ul><ul><li>OC107: Replication and Reuse: Building Document Assembly Applications based on Prior Work by Others (LSNTAP/PBN Training – available on LSNTAP.org) </li></ul>
    38. 38. Resources <ul><li>SWEBs as online training centers </li></ul><ul><li>Using Multimedia Content to Improve Web-Based Delivery of Legal Services (EJC presentation) </li></ul><ul><li>SWEB114: Nuts and Bolts of Multimedia Content for Statewide Websites (LSNTAP/PBN presentation) </li></ul><ul><li>NTEN We Are Media Toolbox </li></ul><ul><li>Summer 2009 NTAP/PBN Training </li></ul>
    39. 39. Resources <ul><li>Web-based services </li></ul><ul><li>LiveHelp </li></ul><ul><ul><li>Probono.net/statewebsites -> LiveHelp folder </li></ul></ul><ul><ul><li>Liz Keith – [email_address] </li></ul></ul><ul><li>Internet Representation Project </li></ul><ul><ul><li>Ken Penokie, ED, LSNM - kpenokie@ lsnm .org </li></ul></ul><ul><ul><li>Final report on LSC TIG site </li></ul></ul>
    40. 40. Resources <ul><li>Case Management Integration </li></ul><ul><li>LSNTAP Trainings: </li></ul><ul><ul><li>Power of XML Training </li></ul></ul><ul><ul><li>Creative Uses of Technology in Legal Aid </li></ul></ul><ul><li>Online Intake </li></ul><ul><li>LSNTAP -> Tech Library -> Online Intake </li></ul><ul><li>Internet Intake in the Field webinar series </li></ul>

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