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www.profitsplus.org
Presented by Tom Shay of
Profits Plus Solutions
727-464-2182
tomshay@profitsplus.org
Why I don’t believe in
training, motivating or
managing
www.profitsplus.org
Do you want to be managed?
I don’t either
Ever been motivated by someone or
something?
What was the action or how long...
What I went to work for
www.profitsplus.org
If you hire people just because they
can do a job, they will work for your
money.
If you hire people who believe what
yo...
Do you believe that an hourly wage
will/should “buy” the attention and
best efforts of an employee?
If not the hourly ra...
Creating the path to success
Everyone has their
own personal direction
Personal goals
www.profitsplus.org
Employee
Every business has
its goals
Personal goals
Business
goals
www.profitsplus.org
Employee
Burger King
Taco Bell
KFC
McDonald’s
Chick-Fil-A
www.profitsplus.org
It works like the “Broyles effect”
Joe Gibbs, Barry Switzer,
Johnny Rogers, Doug Dickey,
Jerry Jones, Jackie Sherrill,
R...
www.profitsplus.org
To belong to something
www.profitsplus.org
The esteem of others
www.profitsplus.org
Self esteem – putting the hole in
the water
www.profitsplus.org
To give to others
www.profitsplus.org
The customers wants:
Have what I want
www.profitsplus.org
Value my time
www.profitsplus.org
Sell me value
www.profitsplus.org
Visually appealing
www.profitsplus.org
Have professional help
www.profitsplus.org
Keep your vision to the basics
Clearly communicate your
expectations
Find an employee’s talent and use it
– if they don...
Don’t apologize for expecting the
best
Don’t apologize for your passion
Don’t apologize for expecting things
to go righ...
A Master sells 3 things:
1.Themself
2. Who they work for
3.The product or service
www.profitsplus.org
www.profitsplus.org
Masters Of Legendary Service
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Masters Of Legendary Service

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This Tom Shay presentation outlines the techniques used by successful businesses in education their staff. www.profitsplus.org

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Masters Of Legendary Service

  1. 1. www.profitsplus.org Presented by Tom Shay of Profits Plus Solutions 727-464-2182 tomshay@profitsplus.org
  2. 2. Why I don’t believe in training, motivating or managing www.profitsplus.org
  3. 3. Do you want to be managed? I don’t either Ever been motivated by someone or something? What was the action or how long was the speech? How long did the motivation last? www.profitsplus.org
  4. 4. What I went to work for www.profitsplus.org
  5. 5. If you hire people just because they can do a job, they will work for your money. If you hire people who believe what you believe, they will work for you with their blood and sweat and tears. www.profitsplus.org
  6. 6. Do you believe that an hourly wage will/should “buy” the attention and best efforts of an employee? If not the hourly rate you are paying now, what would be the rate that would accomplish that? www.profitsplus.org
  7. 7. Creating the path to success Everyone has their own personal direction Personal goals www.profitsplus.org Employee
  8. 8. Every business has its goals Personal goals Business goals www.profitsplus.org Employee
  9. 9. Burger King Taco Bell KFC McDonald’s Chick-Fil-A www.profitsplus.org
  10. 10. It works like the “Broyles effect” Joe Gibbs, Barry Switzer, Johnny Rogers, Doug Dickey, Jerry Jones, Jackie Sherrill, Raymond Berry, Ken Hatfield, Pepper Rogers, Fred Akers, Houston Nutt, Jerry Claiborne, Bo Rein, Hootie Ingrim, Pat Jones, Pete Carroll www.profitsplus.org
  11. 11. www.profitsplus.org
  12. 12. To belong to something www.profitsplus.org
  13. 13. The esteem of others www.profitsplus.org
  14. 14. Self esteem – putting the hole in the water www.profitsplus.org
  15. 15. To give to others www.profitsplus.org
  16. 16. The customers wants: Have what I want www.profitsplus.org
  17. 17. Value my time www.profitsplus.org
  18. 18. Sell me value www.profitsplus.org
  19. 19. Visually appealing www.profitsplus.org
  20. 20. Have professional help www.profitsplus.org
  21. 21. Keep your vision to the basics Clearly communicate your expectations Find an employee’s talent and use it – if they don’t have one, don’t hire them Same for a volunteer Don’t hope you will find the talent Educate the importance of the job www.profitsplus.org
  22. 22. Don’t apologize for expecting the best Don’t apologize for your passion Don’t apologize for expecting things to go right www.profitsplus.org
  23. 23. A Master sells 3 things: 1.Themself 2. Who they work for 3.The product or service www.profitsplus.org
  24. 24. www.profitsplus.org

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