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Business Process Management in Higher Education Institutions - an award winning project


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Business Process Management in Higher Education Institutions - an award winning project

  1. 1. Presentation of the international 2-year project HEI-UP Improvement of Business Process Management in Higher Education Institutions BPM Summit EE 2013 T. Rozman, I. Ruseva, M. Tsvetkova
  2. 2. Presentation of the award winning project
  3. 3. Section 1: Company description  HEI-UP CONSORTIUM consists of 7 project partners from  Austria (IMC FH Krems, ISCN)  Slovenia (BICERO Ltd, DOBA Faculty)  Bulgaria (AUBG)  Lithuania (WLBC)  Poland (SZSWBC)  2 international consulting companies  5 private business faculties
  4. 4. Section 2: Case Study Summary Info  Target: Higher Education Institutions (HEIs) in EU (and wider) HEI management:  dean, programme director, CIO, CEO, HRM, CRM, CTO, QM, PM, CFO. Students of management or similar:  potential, studying, graduated. Teaching staff  internal, contractual. External stakeholders of HEIs:  agencies, subcontractors.  Project duration: 2 years (oct. 2012 –dec. 2014)
  5. 5. Section 3: Project evaluation (results)  The purpose: To improve the visibility of HEI processes to all stakeholders: management, students, professors,  Objectives:  Results:  RESEARCH ABOUT BPM STATE and KNOWLEDGE IN HEIs  PROCESS FRAMEWORK for HEIs  THE INTERNATIONAL CONSORTIUM  TRAINING MATERIALS  E-LEARNING platform (150 participans from mostly EE EU and other countries: SI, AT, PL, LT, BG, SRB, CRO, UAE)  THE ECQA CERTIFICATION (BUSINESS PROCES PROFESSIONAL for HEIs)
  6. 6. Section 3: results HEI process framework 2nd level: Process groups 1st level: Key process areas
  7. 7. Section 3: results The learning materials  The learning materials consist of 5 learning elements:  U1.E0. Introduction,  U1.E1. Teaching processes,  U1.E2. Studying processes,  U1.E3. Research processes,  U1.E4. Development processes,  U1.E5. Management and supporting processes.
  8. 8. Section 3: results The certification system ECQA Certified Business Process Manager: Management Systems, Managing BPM projects, BPM and Modelling, Documenting Business Processes, Choosing your BPM tool/platform, Human factors in BPM, Motivating people for process change This is 2nd level certification and it covers the BPM methodology. ECQA Certified Business Process Professional in Higher Education Institutions: Teaching processes, Studying processes, Research processes, Development processes, Management and supporting processes This is 1st level certification and it covers the content of the processes. Lifelong learning: BPM Competencies clustering EU wide certification
  9. 9. Section 3: results The course  The course is available as blended type of the training:  e-learning part:  5 weeks course (incl. examination),  gives a broad overview of the HEI processes,  available in Moodle LMS,  exchange of international experiences,  Includes: learning materials, webinars, multimedia, interaction between participants, practical assignments, weekly tutors  optional - coaching part:  analysis of specific processes in your HEI,  live 90 -180 min. sessions. 150 e-learning participants so far (sept-nov 2013) 100 participants so far (apr-nov 2013)
  10. 10. Section 3: results The course for managers
  11. 11. Section 4: BPM Project deployment  Methodology:  For HEI processes identification: quantitative (survey) and qualitative (live focus groups and virtual collaborations)  Process mapping: Process landscape methodology (ARIS), BPMN (examples of process models)  Process description: ISO9001 compliant (process map, activities description, key perfomance indicators, outputs, inputs, references, roles)  Technology:  ARIS Express (process models)  Google Docs, Spreadsheets, Presentations (teamwork on training materials and process descriptions)  Intially unplanned results (extra):  Mapping of ECQA (European Certification and Qualification Association) processes  Re-definition of Content Management processes at DOBA Faculty
  12. 12. Be a part of it!  Subscribe to our newsletter to receive BPM and other management related goodies:  Subscribe here  LinkedIn groups (join to likeminded)  Business Process Manager  Business Process Manager in HEIs  Apply for the on-line training to access the HEI process framework:  Training info and registration  Preview  Project information: 
  13. 13. Reference to authors Training Material version 2013 was developed within the international consortium “Certified Business Process Manager for Higher Education Institutions Committee (HEI-UP-TMC)”: • This presentation: Dr. Tomislav Rozman, BICERO, Business Informatics Center Rozman Ltd., Slovenia (partner, idea), • IMC Fachhochschule Krems, Austria (Applicant partner), • DOBA Faculty of Applied Business and Social Studies Maribor, Slovenia (partner), • I.S.C.N. International Software Consulting Network LTD (partner), • Vakaru Lietuvos verslo kolegija, Lithuania (partner), • SZCZECINSKA SZKOLA WYZSZA COLLEGIUM BALTICUM, Poland (partner), • American University in Bulgaria, Bulgaria (partner). Development of Training Material was funded with the support of the European Commission under: LIFELONG LEARNING PROGRAMME, Erasmus Multilateral Contract no.: 2011-3846/001-001, Project no.: 518035-LLP-1-2011-1-AT-ERASMUS-ECUE This publication reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.