Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Going Mobile
Harnessing Mobile Technologies for
Learning and Performance Support
Tom Gram,
Senior Director, Learning Solut...
Going Mobile
 What is Mobile Learning in
2015?
 A Mobile Learning Solution
Model
 Mobile Challenges
 Mobile Learning S...
Devices
Audience
Content
Uses
Mobile Learning Lenses
Mobile Learning
What is it?
Leveraging portable
devices to enable on-
demand learning and
performance
Why it’s important
•...
Mobile Learning Business Drivers
Fast
Flexible
Timely
On demand
Learner driven
Collaborative
Workflow
Mobile Business
BY...
Performance
Support
• Decision support
• Procedure guides
• Forms
• Job aids
• Checklists
• Performance apps
• Reminders
•...
Donald Norman’s Performance Equation
Knowledge
in the
head
Knowledge
in the
world
Performance
Knowledge
Skill
Memory
Tools...
Mosher and Gottfredson’s Performance
Support Pyramid
Mosher and Gottfredson’s “Moments of Need”
Acquisition of knowledge Application of knowledge
1. When learning for the firs...
Deriving mLearning Solutions from Work Analysis
competency model
performance goals
expectations
measurements
flowcharts
ex...
Glycemic control decision support system
Emerginged.com
The Reality of Mobile Learning?
ASTD 2013 state of the Industry report
eLearning Guild Research Report :
Mobile Learning: The time is now
2012
mLearning Challenges
 Multiple platforms
 BYOD
 “Training” mindset
 Security
 Apps vs. Web
 Organizational fit
(Some)
Mobile Learning
Success
Factors
Mobile Learning Strategy
 Piggyback on your organization mobile business
strategy and infrastructure
 Make mobile an act...
tom.gram@globalknowledge.com
@tomgram1
performancexdesign.wordpress.com
ca.linkedin.com/in/tomgram
Tom Gram
Senior Directo...
Going Mobile: Harnessing mobile technologies for learning and performance support (ATD presentation 01/15/15)
Going Mobile: Harnessing mobile technologies for learning and performance support (ATD presentation 01/15/15)
Going Mobile: Harnessing mobile technologies for learning and performance support (ATD presentation 01/15/15)
Going Mobile: Harnessing mobile technologies for learning and performance support (ATD presentation 01/15/15)
Going Mobile: Harnessing mobile technologies for learning and performance support (ATD presentation 01/15/15)
Upcoming SlideShare
Loading in …5
×

Going Mobile: Harnessing mobile technologies for learning and performance support (ATD presentation 01/15/15)

819 views

Published on

Presentation to Association for Talent Development (ATD) TechKnoweldge Conference Jan 15/2015

Published in: Technology
  • Be the first to comment

  • Be the first to like this

Going Mobile: Harnessing mobile technologies for learning and performance support (ATD presentation 01/15/15)

  1. 1. Going Mobile Harnessing Mobile Technologies for Learning and Performance Support Tom Gram, Senior Director, Learning Solutions
  2. 2. Going Mobile  What is Mobile Learning in 2015?  A Mobile Learning Solution Model  Mobile Challenges  Mobile Learning Success Factors
  3. 3. Devices Audience Content Uses Mobile Learning Lenses
  4. 4. Mobile Learning What is it? Leveraging portable devices to enable on- demand learning and performance Why it’s important • Speed • Support for complex tasks • Just enough, Just in time • Reach and flexibility • Access to social • It’s happening Devices Laptop
  5. 5. Mobile Learning Business Drivers Fast Flexible Timely On demand Learner driven Collaborative Workflow Mobile Business BYOD Cloud Based Computing Mobile and Flexible Workplaces Pace of work Formal Learning Costs Employee Engagement Millennials?
  6. 6. Performance Support • Decision support • Procedure guides • Forms • Job aids • Checklists • Performance apps • Reminders • Alerts • Augmented reality Information Access • Presentations • Videos • Podcasts • Photos/images • Documents • Manuals • Reference • eBooks • User-generated content Communication • Social networking • Conferencing • Coaching • Feedback • eMail • SMS • CoP participation Learning • Micro-Learning • Quizzes • Assessment • Spaced practice • Games • Simulations • ILT support 4 Types of Mobile Learning
  7. 7. Donald Norman’s Performance Equation Knowledge in the head Knowledge in the world Performance Knowledge Skill Memory Tools and artifacts in the work environment Learning Performance Support
  8. 8. Mosher and Gottfredson’s Performance Support Pyramid
  9. 9. Mosher and Gottfredson’s “Moments of Need” Acquisition of knowledge Application of knowledge 1. When learning for the first time 3. When applying knowledge in the completion of a task 2. When wanting to learn more 4. When something goes wrong 5. When something changes Learning Performance Support
  10. 10. Deriving mLearning Solutions from Work Analysis competency model performance goals expectations measurements flowcharts experts reference CoP decision guides advisory systems Intelligent aids job aids calculators software templates navigation tools explanations examples demonstrations advisors practice games/simulations assessment Micro-coaching Knowledge of results Measurement reporting Visual displays automated measures visual displays financial behavioral journal notes CoP reminders/alerts User generated knowledge CoP Learning out loud Knowledge/ Skill Resources Task Guidance Tools Person/ Team Feedback Work OutputWork Input Goals and Standards • Activities • Behaviors Work Deliverables: Sales Decisions Solutions Documents Etc. Consequences Reflection Learning Business Results
  11. 11. Glycemic control decision support system
  12. 12. Emerginged.com
  13. 13. The Reality of Mobile Learning? ASTD 2013 state of the Industry report
  14. 14. eLearning Guild Research Report : Mobile Learning: The time is now 2012
  15. 15. mLearning Challenges  Multiple platforms  BYOD  “Training” mindset  Security  Apps vs. Web  Organizational fit
  16. 16. (Some) Mobile Learning Success Factors
  17. 17. Mobile Learning Strategy  Piggyback on your organization mobile business strategy and infrastructure  Make mobile an action within your learning and performance strategy  Define mobile solutions from a thorough analysis of work processes and tasks  Leverage learning, information and social capabilities of mobile devices  Standardize: technology, content management and methods  Keep all design minimalist and granular  Start small, prototype solutions  Organizational support  Eyes on the prize: performance before technology and content
  18. 18. tom.gram@globalknowledge.com @tomgram1 performancexdesign.wordpress.com ca.linkedin.com/in/tomgram Tom Gram Senior Director Leadership & Business Solutions Please complete the session evaluation

×