For translation of this text please call the telephone number below
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020 7527 3258
Public Protection Division
Islington Council Bothered by noise?
159 Upper Street
London N1 1RE
Tel: 020 7527 3258
Printed on 100%-recycled paper
Bothered by noise? Types of noise nuisance
This booklet has been produced by the Many types of noise can bother people.
Islington Council Noise Service and The main problems are caused by noisy
explains how the council can help if neighbours, parties, loud music from pubs
you are bothered by noise. and clubs, burglar alarms, car alarms, fans
and motors, barking dogs, DIY and noise
from construction sites. The council can help
Bothered by noise? 2-3 if these types of noise are bothering you.
What you can do 4
Who to contact for noise complaints 5 However, it is important to remember
How the council can help 6
that we can’t take legal action to stop
Keeping a record of the noise 7
Noise diary 8-9 all noise, as the law does not give an
Other ways of dealing with noise 10 absolute right to peace and quiet.
Who else can help? 11-13
Is there a bigger problem? 14
How loud is that noise? 15
What you can do Who to contact for noise complaints
The first thing you can do is to Islington Noise Service
speak with whoever is causing the Daytime Noise Service
Monday to Friday, 9am to 5pm
noise. They may not realise that Telephone: 020 7527 3258
they are causing a problem and Night time Noise Patrol
may be happy to reduce or stop Sunday to Thursday, 8pm to 2am
Friday and Saturday, 10pm to 4am
the noise. Telephone: 020 7527 3229
Address: Noise Service
If talking to the person concerned Public Protection Division
does not help, or you feel that you Islington Council
159 Upper Street
are unable to approach them, you London N1 1RE
can contact the council who will E-mail: email@example.com
investigate your complaint. Website: www.islington.gov.uk/Environment/Noise
How the council can help Keeping a record of the noise
A council officer will need to a legal notice requiring them Your record of the noise the normal volume, or it may
visit your property to listen to to stop making the noise or problem will help the council keep you awake at night.
the noise. They will decide reduce it to an acceptable level. deal with your complaint. Please write as much detail
whether it is loud enough to If the person concerned does There is a sample Noise Diary as you can.
take legal action. They will not comply with the legal in the centre pages of this Do this each time you hear the
have to take into account the notice, they are committing leaflet. Tear it out and keep it noise. After two to three weeks,
type of noise, how loud it is, an offence. This needs to be in the room where you most sign and date the form and
how often it occurs and the witnessed by a noise officer often hear the noise. send it to: Noise Service,
times that it occurs. who may then decide to When you next hear the noise, Islington Council, 159 Upper
They may decide more prosecute when enough fill in the date and time it Street, London N1 1RE.
information is needed about evidence has been gathered. started, the type of noise and You can also keep the diary
how often the noise occurs If the case is successful the how it affected you. The type on-line. To download an
and may ask you to record this maximum fine is £20,000. of the noise could be music, electronic diary please visit:
in a diary. See the next page. Officers also have the power a barking dog, DIY repairs, a www.islington.gov.uk/
In some cases, the noise may to confiscate any equipment fan or slamming doors. Environment/Noise. Sometimes
be of short duration so that the that is producing the noise, If you can identify the type of the diary may be used in court
noise officers will not arrive in although this usually happens music, or whether it is a buzz as part of our evidence. It’s
time to investigate it. In these as a last resort. or a rumbling noise, please therefore very important that
circumstances, the officers will If the person making the noise write this down. The noise may it is filled in as accurately
study your diary and decide lives in a council property, the affect you by preventing you as possible.
when would be the best time tenancy management adviser from watching television at
to try to witness the noise. is informed, and in extreme
If the noise officer decides cases the tenant could risk
that the noise is a statutory being evicted.
nuisance, the person making
the noise will be contacted
and asked to reduce the noise
level. If no attempt is made to
comply, the officers can serve
Tear this page out and use it to record details of your noise complaint.
You can photocopy it if you need more space.
Your details Where the noise is coming from
Name Name (if known)
Date Time noise Time noise Type of noise How did the
started ended noise affect you?
(Example) Loud music –
24/11/2006 11pm 12.30am sounds like Kept me awake
Send this form to: Noise Service, Islington Council, 159 Upper Street, London N1 1RE.
Other ways of dealing Who else can help?
with noise Safer Neighbourhood The police can also give us
Mediation Police Teams information about any other
Safer Neighbourhood Police relevant police involvement
Sometimes noise problems can be resolved by (e.g. whether their colleagues
talking to the person who is causing the noise Teams are ward-based police
who have local knowledge about have responded to a 999 call).
problem (e.g. a neighbour). You may not want to If you wish to contact the
do this directly, in which case you could think people and problems in the
area. The police do not have Safer Neighbourhood Police
about using the council’s mediation service. Team in your area, please
powers to deal with noise
Mediators will discuss your noise problems with coming from a premise, but the contact the Noise Service
you, helping decide what action is best to take, council noise officers can share on 0207 527 3258.
including asking your neighbour to meet with evidence and information with
you. If your neighbour agrees, the mediator will them and between us we will
arrange a meeting and try to reach a satisfactory decide what action is needed
agreement between everybody. to solve the problem.
Mediation does not prevent the council taking
other more formal action but in some cases it
may be a quicker and more effective way of
solving the noise problem. If you would like to
receive further information on mediation, please
contact the Noise Service on 0207 527 3258.
Taking your own action
Some noises will occur only occasionally and it Licensing Team
may not be possible for a noise officer to witness
them. If this happens, you have the right to take Where noise is coming from licensed premises,
your own action through the Magistrates’ Court noise officers will investigate the noise problem.
under Section 82 of the Environmental Protection
Act 1990. This is quite a simple procedure but
They will also refer the matter to Islington’s
does incur costs. Licensing Team to check that the premises
Islington can advise you how to do this. For a
are being properly run. You can also contact
copy of a detailed information sheet, please the Licensing Team directly on 0207 527 3031
contact the Noise Service on 0207 527 3258. or 3803.
Housing associations and Homes for Islington (HFI)
Partners for Islington (PFI) Noise complaints games, chatting loudly outside
landlords Tenancy management advisers homes and music being play
and tenancy officers will also be in open spaces.
If you are a tenant living within a housing involved in dealing with noise Each HFI Area Housing Office
association or Partners for Islington property, complaints. They can try to also has an anti-social behaviour
then your housing association or council landlord witness noise problems and officer, who you can ask to
is in the best position to influence the behaviour will interview people causing speak with.
of other tenants. In extreme cases, your landlord problems. They may refer cases Your tenancy management
may evict tenants if their behaviour continues to to mediation. adviser or anti-social behaviour
be unacceptable. The Noise Service can assist If they cannot solve the problem, officer should be the first point
housing association and council landlords by they may refer the case to the of contact for these types of
collecting evidence of noise contravention, which Noise Service to try and resolve complaints. They may then
they can present in court. the issue. The Noise Service has decide to refer the complaint
Many housing associations also have their regular panel meetings with HFI to the Noise Service.
own anti-social behaviour officers who can to discuss difficult cases and Homes for Islington
contact Islington’s Noise Service for advice agree future actions. Housing Offices:
and information on your complaint. If you are
Noise and anti-social behaviour Boleyn Road 020 7527 8380
unsure who to contact, we can help identify the Central Street 020 7527 6250
best person to speak to and refer your case to Common causes of anti-social Holland Walk 020 7527 7480
them. Please contact the Noise Service on noise include driving mopeds Lyon Street 020 7527 6880
0207 527 3258. up and down streets, ball Isledon Road 020 7527 6580
Upper Street 020 7527 5300
Is there a bigger problem? How loud is that noise?
Noise and harassment Noise is measured in decibels (dBA). This table shows the
relative decibel levels of some common noises. These are
Noise complaints can sometimes be not absolute levels, but give an indication of the relative ranking
part of a larger campaign of annoying of everyday sounds.
and upsetting incidents. If you feel
that the noise is only part of a wider Decibels Example
problem, then it may be worth talking
to other agencies that may be able
140 plane take off
to take action.
130 pneumatic drill
If you feel you are being harassed
because of race, gender, sexuality, 120 hammer on nail
disability, culture, religion or age then 110 car horn
you should report this to the council
noise officer you are dealing with. 100 electric drill
If you are a council or housing 90 shouting
association tenant, we will refer the 85 handsaw
matter to your housing manager to
investigate further. We can also provide 80 vacuum cleaner
information on other agencies that 70 washing machine
can help you.
60 normal conversation
If you own a home or live in
privately rented housing, we will
refer the matter to your local Safer 40 refrigerator
Neighbourhood Police Team and 30 bedroom at night
give you details of other agencies
that may be able to help. 20 broadcasting studio
10 leaves rustling