Software as a Service “It’s a service stupid” Tom Chikoore Tom Chikoore | http://twitter.com/tomchikoore
About.me Tom Chikoore | http://twitter.com/tomchikoore http://twitter.com/tomchikoore   http://linkedin.com/in/tomchikoore...
Tom Chikoore | http://twitter.com/tomchikoore It’s NOT On-Premise software
Tom Chikoore | http://twitter.com/tomchikoore Basic SaaS is single instance/ multi-tenant
Tom Chikoore | http://twitter.com/tomchikoore Its not a business model, it’s a delivery model
Tom Chikoore | http://twitter.com/tomchikoore It’s a service stupid!! Build  and operate  it like one
Tom Chikoore | http://twitter.com/tomchikoore Mindshift!! From a software  company To a SERVICE company
Tom Chikoore | http://twitter.com/tomchikoore New Processes and Procedures Focus on customer experience
Tom Chikoore | http://twitter.com/tomchikoore Customer Concerns: Security, Reliability, Performance, SLAs
Tom Chikoore | http://twitter.com/tomchikoore Your Concerns: Friction, Touchpoints, Predictability
Tom Chikoore | http://twitter.com/tomchikoore “ Always On” Have at least 2+ of  everything a.k.a. redundancy
Tom Chikoore | http://twitter.com/tomchikoore Fire Drills Hard to think during a meltdown. Plan everything.
Tom Chikoore | http://twitter.com/tomchikoore No Part-time Sys  Admins here. SaaS oriented  admins
Tom Chikoore | http://twitter.com/tomchikoore Distance matters Good SaaS architeture geo location of key  resources matters
Tom Chikoore | http://twitter.com/tomchikoore Be Transparent Notification policies, System health page
Tom Chikoore | http://twitter.com/tomchikoore “ What’s our churn  and uptime?” - CEO Measure everything. Business & Operat...
Tom Chikoore | http://twitter.com/tomchikoore “ Boss we lost our  users table” - You Backup! Backup!  Backup the Backup
Tom Chikoore | http://twitter.com/tomchikoore “ ALTER TABLE is  taking 5 days” - You Plan for big data. Metrics explosion
Tom Chikoore | http://twitter.com/tomchikoore It’s a service It’s always on Cust. Experience first
Tom Chikoore | http://twitter.com/tomchikoore Specific Topics (Questions)
About.me Tom Chikoore | http://twitter.com/tomchikoore http://twitter.com/tomchikoore   http://linkedin.com/in/tomchikoore...
Upcoming SlideShare
Loading in …5
×

SaaS Intro Presentation - "It's a service, stupid"

2,666 views

Published on

After writing an article on SaaS titled "It's a service, stupid", I have been asked to talk about SaaS to engineering teams at companies that are making the transition to a SaaS delivery model. This is my intro presentation.

Published in: Technology, Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
2,666
On SlideShare
0
From Embeds
0
Number of Embeds
1,689
Actions
Shares
0
Downloads
0
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

SaaS Intro Presentation - "It's a service, stupid"

  1. 1. Software as a Service “It’s a service stupid” Tom Chikoore Tom Chikoore | http://twitter.com/tomchikoore
  2. 2. About.me Tom Chikoore | http://twitter.com/tomchikoore http://twitter.com/tomchikoore http://linkedin.com/in/tomchikoore http://tomchikoore.com
  3. 3. Tom Chikoore | http://twitter.com/tomchikoore It’s NOT On-Premise software
  4. 4. Tom Chikoore | http://twitter.com/tomchikoore Basic SaaS is single instance/ multi-tenant
  5. 5. Tom Chikoore | http://twitter.com/tomchikoore Its not a business model, it’s a delivery model
  6. 6. Tom Chikoore | http://twitter.com/tomchikoore It’s a service stupid!! Build and operate it like one
  7. 7. Tom Chikoore | http://twitter.com/tomchikoore Mindshift!! From a software company To a SERVICE company
  8. 8. Tom Chikoore | http://twitter.com/tomchikoore New Processes and Procedures Focus on customer experience
  9. 9. Tom Chikoore | http://twitter.com/tomchikoore Customer Concerns: Security, Reliability, Performance, SLAs
  10. 10. Tom Chikoore | http://twitter.com/tomchikoore Your Concerns: Friction, Touchpoints, Predictability
  11. 11. Tom Chikoore | http://twitter.com/tomchikoore “ Always On” Have at least 2+ of everything a.k.a. redundancy
  12. 12. Tom Chikoore | http://twitter.com/tomchikoore Fire Drills Hard to think during a meltdown. Plan everything.
  13. 13. Tom Chikoore | http://twitter.com/tomchikoore No Part-time Sys Admins here. SaaS oriented admins
  14. 14. Tom Chikoore | http://twitter.com/tomchikoore Distance matters Good SaaS architeture geo location of key resources matters
  15. 15. Tom Chikoore | http://twitter.com/tomchikoore Be Transparent Notification policies, System health page
  16. 16. Tom Chikoore | http://twitter.com/tomchikoore “ What’s our churn and uptime?” - CEO Measure everything. Business & Operations
  17. 17. Tom Chikoore | http://twitter.com/tomchikoore “ Boss we lost our users table” - You Backup! Backup! Backup the Backup
  18. 18. Tom Chikoore | http://twitter.com/tomchikoore “ ALTER TABLE is taking 5 days” - You Plan for big data. Metrics explosion
  19. 19. Tom Chikoore | http://twitter.com/tomchikoore It’s a service It’s always on Cust. Experience first
  20. 20. Tom Chikoore | http://twitter.com/tomchikoore Specific Topics (Questions)
  21. 21. About.me Tom Chikoore | http://twitter.com/tomchikoore http://twitter.com/tomchikoore http://linkedin.com/in/tomchikoore http://tomchikoore.com

×