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非典型組織發展組合技 Slide 1 非典型組織發展組合技 Slide 2 非典型組織發展組合技 Slide 3 非典型組織發展組合技 Slide 4 非典型組織發展組合技 Slide 5 非典型組織發展組合技 Slide 6 非典型組織發展組合技 Slide 7 非典型組織發展組合技 Slide 8 非典型組織發展組合技 Slide 9 非典型組織發展組合技 Slide 10 非典型組織發展組合技 Slide 11 非典型組織發展組合技 Slide 12 非典型組織發展組合技 Slide 13 非典型組織發展組合技 Slide 14 非典型組織發展組合技 Slide 15 非典型組織發展組合技 Slide 16 非典型組織發展組合技 Slide 17 非典型組織發展組合技 Slide 18 非典型組織發展組合技 Slide 19 非典型組織發展組合技 Slide 20 非典型組織發展組合技 Slide 21 非典型組織發展組合技 Slide 22 非典型組織發展組合技 Slide 23 非典型組織發展組合技 Slide 24 非典型組織發展組合技 Slide 25 非典型組織發展組合技 Slide 26 非典型組織發展組合技 Slide 27 非典型組織發展組合技 Slide 28 非典型組織發展組合技 Slide 29 非典型組織發展組合技 Slide 30 非典型組織發展組合技 Slide 31 非典型組織發展組合技 Slide 32 非典型組織發展組合技 Slide 33 非典型組織發展組合技 Slide 34 非典型組織發展組合技 Slide 35 非典型組織發展組合技 Slide 36 非典型組織發展組合技 Slide 37 非典型組織發展組合技 Slide 38 非典型組織發展組合技 Slide 39 非典型組織發展組合技 Slide 40 非典型組織發展組合技 Slide 41 非典型組織發展組合技 Slide 42 非典型組織發展組合技 Slide 43 非典型組織發展組合技 Slide 44 非典型組織發展組合技 Slide 45 非典型組織發展組合技 Slide 46 非典型組織發展組合技 Slide 47 非典型組織發展組合技 Slide 48 非典型組織發展組合技 Slide 49 非典型組織發展組合技 Slide 50 非典型組織發展組合技 Slide 51 非典型組織發展組合技 Slide 52 非典型組織發展組合技 Slide 53 非典型組織發展組合技 Slide 54 非典型組織發展組合技 Slide 55 非典型組織發展組合技 Slide 56 非典型組織發展組合技 Slide 57 非典型組織發展組合技 Slide 58 非典型組織發展組合技 Slide 59 非典型組織發展組合技 Slide 60 非典型組織發展組合技 Slide 61 非典型組織發展組合技 Slide 62 非典型組織發展組合技 Slide 63 非典型組織發展組合技 Slide 64 非典型組織發展組合技 Slide 65 非典型組織發展組合技 Slide 66 非典型組織發展組合技 Slide 67 非典型組織發展組合技 Slide 68 非典型組織發展組合技 Slide 69 非典型組織發展組合技 Slide 70 非典型組織發展組合技 Slide 71 非典型組織發展組合技 Slide 72 非典型組織發展組合技 Slide 73 非典型組織發展組合技 Slide 74 非典型組織發展組合技 Slide 75 非典型組織發展組合技 Slide 76 非典型組織發展組合技 Slide 77 非典型組織發展組合技 Slide 78 非典型組織發展組合技 Slide 79 非典型組織發展組合技 Slide 80
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非典型組織發展組合技

  1. 1. The TOP SECRET Method 非典型組織發展組合技 Tomas Li General Manager TITANSOFT PTE LTD The foundation of Agile teams when faced with VUCA chaos 2021
  2. 2. Tomas Li 李境展 元智大學資傳所數媒組畢 交大第一屆全球化經營未來領袖班 CSP-SM, CSP-PO, LeSS, ITIL 現任 TITANSOFT 總經理 《經理人雜誌》台灣百大 MVP 經理人2018 《CIO 亞太區十大敏捷企業》封面人物 2018 《Who is Agile in Singapore》新加坡敏捷名人堂 2017 TITANSOFT PTE LTD (Singapore) 新加坡商鈦坦科技(台灣) 榮獲 2020 APEA 亞太傑出企業獎 榮獲 2020 台灣金峰獎 榮獲 2019 HR Asia 台灣最佳企業雇主獎 榮獲 2018/2019 HR Asia 新加坡最佳企業雇主獎 榮獲 APAC CIO Outlook 雜誌評選為亞太區十大敏捷企業 榮獲 2017 新加坡最值得效力科技公司
  3. 3. 關於 成長 的故事 (1) 學習的方法
  4. 4. Q Tomas NLP 執行師授證 27th Oct 2020
  5. 5. 目標 Goal 行動方法 Actions 現在狀態 Late Status Quo 新的狀態 New Status Quo 操作 Operate 測試 Test 測試 Test 離開 Exit 1. 確認目標測試 Test 2. 操作行動 Operate 3. 目標校正測試 Test 4. 達成離開 Exit
  6. 6. Certified Aerial Yoga Coach 空中瑜伽認證教練 15th Oct 2020
  7. 7. 共感系空瑜教練 身體覺察,動靜平衡,安心節奏,安全支持,美麗風景 《你的第一次空瑜》體驗班 持續開班中 • 會酸,正常的 • 會痛,正常的 • 筋拉不開,正常的 • 動作不協調,正常的 • 動作不到位,正常的 • 上布會害怕,正常的 • 上布會晃,正常的 • … • 都是正常人的第一次 接觸會有的狀態
  8. 8. 關於 成長 的故事 (2) 敏捷的共性
  9. 9. 敏捷軟體開發宣言 個人與互動 重於 流程與工具 可用的產品 重於 詳盡的文件 與客戶合作 重於 合約協商 回應變化 重於 遵循計劃 開發商品的人 使用商品的人 利害關係的人 共創利益的人 是 待人處事,組織發展,企業經營 的道理 是 共創,共好,共榮 的根基
  10. 10. 關於 成長 的故事 (3) 改善的節奏
  11. 11. Performance Time Late Status Quo Chaos Practice and Integration New Status Quo Foreign Element Transforming Idea Satir Change Model Resistance 薩提爾改變模型 現況 阻力 外來因子 轉念 混亂 實踐與整合 新的狀態 效能 時間
  12. 12. Performance Time Waterfall Dev Chaos Practice and Integration Agile Org Agile Scrum Dev Linda: Agile Mindset Martin Fowler: Refactoring Stanly Lau: Pair Programming & CI & CD ICA Larry: Group Facilitation Gojko: Impact Mapping Agile Singapore: Open Space Technology Jutta Eckstein: Sociocracy Satir Change Model – Titansoft Agile Transformation Resistance Safety First 安全第一 Emergent Leadership 自發領導 Courage & Curiosity 勇氣和好奇心 Responding to Change 回應變化 Emotional & Mental Well-being 情緒和心理健康 Transparent Information Sharing 資訊透明 薩提爾改變模型 - 鈦坦科技敏捷轉型
  13. 13. First User Story First Unit Test First CI Build First Retrospective First Integration Test First Pair Programming First Sprint First Scrum Team First A/B Test Hello World First DoD My First Day
  14. 14. 當接觸一個全新領域 我們的感受歷程 可能會是: • 欣賞 Appreciation • 激動 Excitement • 開放 Openness • 大膽 Boldness • 勇氣 Courage • 疑惑 Uncertainty • 壓力 Stress • 害怕 Fear • 不願 Unwillingness • 挫折 Frustration • 失望 Disappointment • 放棄 Giving up TAIWAN 來自社群和領域專家的支持與協助 真心感謝,有你們真好!
  15. 15. 關於 成長 的故事 (4) 敏捷化的學習地圖
  16. 16. Titansoft 組織發展歷程系統圖 Organization Development Journey in System Map 2020.10.13 訪談、資料分析及繪製者 Ivan HuangCPF、Maple Tsai、 Justina Liaw
  17. 17. 透過有效且持續的溝通, 「看見問題」才能真正的解決痛點。 溝通工具的嘗試 1. 焦點討論法 ORID 2. 引導對話 Dialogue Facilitation 3. 開放空間技術 Open Space Technology 4. 薩提爾教練 Stair Coaching 5. 認可決 Consent Based Decision Making
  18. 18. 透過有效且持續的溝通, 「看見問題」才能真正的解決痛點。 領導心法的轉念 1. 成年人思維 Adult Mindset 2. 全員參與 Sociocracy 3. 團隊自組織 Self-managing Team 4. 守破離 Shuhari 5. 授權 Delegation
  19. 19. 透過有效且持續的溝通, 「看見問題」才能真正的解決痛點。 開發品質的提升 1. 單元測試 Unit Test 2. 自動化測試 Test Automation 3. 持續整合 Continuous Integration 4. 探索式測試 Exploratory Testing
  20. 20. 透過有效且持續的溝通, 「看見問題」才能真正的解決痛點。 用戶需求的洞察 1. 影響地圖 Impact Mapping 2. 使用者故事對照 User Story Mapping 3. 使用者訪談 User Interview 4. 拆分測試 A/B Testing 5. 線上問卷 Questionnaire Online
  21. 21. 透過有效且持續的溝通, 「看見問題」才能真正的解決痛點。 技術顧問的「教」「練」 1. 結對編程 Pair programming 2. 技術教練 Technical Coach 3. 測試驅動開發 Test-Driven Development 4. 程式碼重構 Code Refactoring 5. Mob 編程 Mob Programming
  22. 22. 透過有效且持續的溝通, 「看見問題」才能真正的解決痛點。 社群參與 1. 社群參與 Communities and Meetup 2. 研討會分享 Conferences 3. 對齊標準與認證 ISO, Certifications and Awards
  23. 23. 透過有效且持續的溝通, 「看見問題」才能真正的解決痛點。 更多的挑戰…
  24. 24. 關於 成長 的故事 (5) 面對霧卡的實戰
  25. 25. “People are not so much resistant to change itself as they are to being changed.” 「人們並不抵制改變,他們抵制的只是被改變。」 From <Fearless Change> by Linda Rising Linda Rising is an American author, lecturer, independent consultant.
  26. 26. “No matter how it looks at first, its always a people problem.” 「不管看起來是什麼問題,永遠都是人的問題。」 From <The Secrets of Consulting> by Gerald Weinberg Gerald Marvin Weinberg (1933 - 2018) was an American computer scientist.
  27. 27. 危 機 CRISIS DANGER OPPORTUNITY
  28. 28. Performance Time Late Status Quo Chaos Practice and Integration New Status Quo Foreign Element Transforming Idea Satir Change Model - COVID 19 Resistance 薩提爾改變模型 - COVID 19 現況 阻力 外來因子 轉念 混亂 實踐與整合 新的狀態 效能 時間 WFH 在家工作, Lockdown 封城, Circuit Breaker CB, Quarantine 隔離, SHN 居家隔離, Social Distancing 社交安全距離, Vaccination 疫苗接種 … COVID 19
  29. 29. 新加坡疫情從 2020 三月開始嚴重 CB 阻斷式封城 7th April 2020 - 1st June 2020
  30. 30. • Safety First 安全第一
  31. 31. Office Operations Preparation Checklist • Activate Business Continuity Plan and BCP Drill • Increased VPN servers and bandwidth • Laptop - YES! All Titaners use laptops • Video conference (Zoom) • Annual leave policy • Claims process • Newcomers on-boarding • Recruitment interviews • Training (Internal / External) • Cash flow • Collaborating with people makes it more meaningful and valuable for getting work DONE.
  32. 32. Workplace Safety Tools • Self check-in temperature monitoring stations • Introducing contactless door entry system to reduce spread of COVID-19
  33. 33. • Titansoft measures to support SG Govt policy • Introduced hot-desking - employees can work anywhere as long as they adhere to the 1-metre- distancing rule • Managing Group A & B to minimize cross interaction for employees’ safety and business continuity • Gradual opening of office after peak of pandemic, employees only go in when needed • Singapore Govt policy • Compulsory mask wearing and temperature taking • Adherence to 1-metre safe-distancing between desks Measures to Support SG Govt Policies
  34. 34. • Safety First 安全第一 • Emergent Leadership 自發領導
  35. 35. Emergent Leadership • With a culture of self-management within teams, teams proactively provide information, resources and ideas to company • Prepared with game plan for all possible scenarios • Introduce new tools to teams and share experience with different circles • Weekly sync-up between management across all offices since Feb 2020 • Monitoring and daily checking of situation within the external environment
  36. 36. • Safety First 安全第一 • Emergent Leadership 自發領導 • Courage & Curiosity 勇氣和好奇心
  37. 37. Courage & Curiosity • Be a Jira user or be a Jira Business Partner? • WFH or Work From Anywhere? • WFH mandated by govt CB or WFH as New Normal?
  38. 38. Jira Confluence Trello Bitbucket
  39. 39. Work From Anywhere • La La Mountain, Taoyuan City • Alishan, Chiayi County • Pinglin, New Taipei City • Shoufeng, Hualien County
  40. 40. Monthly WFH Week Drill
  41. 41. • Safety First 安全第一 • Emergent Leadership 自發領導 • Courage & Curiosity 勇氣和好奇心 • Responding to Change 回應變化
  42. 42. Low Tech High Touch
  43. 43. Leveraging Tools Facilitation: • Zoom, Metroretro.io • Leverage Zoom updates in shaping our virtual department management • Metroretro.io has become our default collaboration tool to share ideas or thoughts instantly • Pre-defined Metroretro.io retrospective templates allowed us to try new methods of conducting retrospectives Managing Work Items: • Atlassian Jira and Confluence Instant Messaging: • Slack and Skype
  44. 44. ZOOM - Breakout Rooms ZOOM - Main Room
  45. 45. Zoom Breakout Rooms June 2020 • A team member suggested to have dedicated breakout rooms for teams • Idea of having department exist virtually, each team as a breakout room July 2020 • Zoom rolled out an update allowing participants to choose the breakout room • Became possible to work as a virtual department and not as isolated teams • Host creates breakout rooms as team names for participants to join • Department manager has own breakout room, just like a physical office. Same for product owner and a dedicated room for knowledge sharing and chatting. September 2020 - December 2020 • IT department provide a dedicated company zoom account for the department’s use, instead of having a personal Zoom account as the meeting host • Host’s presence becomes almost invisible as members can enter the respective breakout room and conduct their Daily Stand-ups, just like a physical workspace
  46. 46. Team Virtual Working Agreement Example Zoom: • Be on time for every meeting • There is no stupid question • Mute if you are not speaking • Turn on videos • Always set an agenda going into meetings • Participants to turn off screen sharing when having a discussion with the whole group or asking a question to the whole group to increase eye contact and a chance to read non-verbal communication.
  47. 47. Product Backlog Management - Jira
  48. 48. Sprint Backlog
  49. 49. Ticket Tracking
  50. 50. Sprint Retrospective – Metro Retro
  51. 51. Retrospective – Glad, Mad, Sad, Worry
  52. 52. • Safety First 安全第一 • Emergent Leadership 自發領導 • Courage & Curiosity 勇氣和好奇心 • Responding to Change 回應變化 • Emotional & Mental Well-being 情緒和心理健康
  53. 53. Observations about Team Dynamics • Pulse survey conducted to understand the main challenges faced by our staff when WFH Lack of social interaction with colleagues 60% Working extended hours (work life vs personal life blurred) 51% Practical aspects (e.g. disturbances at home) 46%
  54. 54. ● Allocation of HR buddies for departments ● HR one-on-one check-ins and chats ● One-on-one check-ins with department management Increased Intentional Communication
  55. 55. April: Virtual Fitness Classes • Virtual fitness classes throughout WFH period, It’s important to stay active during WFH!
  56. 56. May: Home Desk Setup Competition • The competition started in April, with employees submitting photos of their workstations at home, and guessing which one belongs to who, with results announced in May.
  57. 57. May: Appreciation of Families Celebrating 520 #iloveyou #我爱你 on 20th May. All employees & their respective family members of the same household get to enjoy dinner together as a company via Zoom During Circuit Breaker, employees receive a budget to enjoy a scrumptious dinner together with their family members of the same household.
  58. 58. June: The Secret Angel Game • During Phase 1 in June: The Secret Angel - office social delivery game • Increase the feeling of connection and gratitude among Titaners!
  59. 59. June & July: Virtual Games
  60. 60. August: Mentally Happy Farmers • In August, we had our #togetherwegrow plant activity to keep our employees mentally happy!
  61. 61. September: Celebrating Mooncake Festival • Door-to-Door surprise delivery of mooncakes & mini cocktail to employees’ residences during mooncake festival
  62. 62. • Safety First 安全第一 • Emergent Leadership 自發領導 • Courage & Curiosity 勇氣和好奇心 • Responding to Change 回應變化 • Emotional & Mental Well-being 情緒和心理健康 • Transparent Information Sharing 資訊透明
  63. 63. Transparent Information Sharing • Open and honest updates on company status and next steps via Town Hall Meetings • 91% of staff felt that updates were transparent • Open channels for 2-way communication • HR assigned to each department for close monitoring • Frequent status updates • 95% of staff felt that updates were timely
  64. 64. Town Hall Meeting
  65. 65. The TOP SECRET Method Titansoft Operation Plan afety First mergent Leadership ourage & Curiosity esponding to Change motional & Mental Well-being ransparent Information Sharing 安全第一 自發領導 勇氣和好奇心 回應變化 情緒和心理健康 資訊透明 S E C R E T
  66. 66. 關於 成長 的故事 (6) 敏捷的推廣分享
  67. 67. <A Roaming Whale’s Tale> Titaner’s Quest to the way of Agile 《鯨游藍海》 鈦坦科技的敏捷之路 Will Publish on Jan 2022 By Titansoft Pte Ltd 將於 2021 年 9 月發行 作者:鈦坦科技
  68. 68. 敘畫 Scribing 故事 Story 系統圖 System Map
  69. 69. Appreciation for my Titaners!
  • ctyeh

    Sep. 8, 2021

非典型組織發展組合技

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